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Acrobat for Windows and Mac

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  2. Description of desired feature
  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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Acrobat for Windows and Mac

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618 results found

  1. Install Acrobat without AGS Client

    We found that installing Acrobat DC also installs the AGS Client. We want to have that suppressed. We tried creating a customized package with Updates disabled and installing the same via MSI using the /qn switch but got inconsistent results. Can we get a check option in the Customization wizard to suppress this install?

    1 vote
    0 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  2. My download only goes to 90% and I cannot find a way to make it complete the download

    I cannot print pdf downloads because it gives me an error message that a the initialization of the rasterizer module failed. So I tried to download the later adobe and it only goes to 90% and then it stops downloading. I do not have extra income to be a monthly paying subscriber and therefore do not have access to things to fix this. Is there any way to fix this or get it to complete the download without being a paying subscriber? Thanks in advance for any help...

    1 vote
    1 comment  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  3. Bug: Offline installation with PDF maker deactivated will still install the add-in

    OS: Windows 10
    Acrobat: Pro, Version 2023.006.20320
    Problem: Custom installation with offline installer will install PDF Maker addin/plugin though deactivated
    1) The installer shall not install anything outside of the Acrobat installation paths unasked
    2) There is an option to deactive PDF Maker integration into alien software, but it would still install without notice into Word, Excel etc. and browsers
    3) If that option isn't actually deactivating the add-in installation, then this needs an option.

    1 vote
    0 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  4. update not recognized by Cloud

    My Creative Cloud Desktop shows that Acrobat is "Up to date", but when I double click a PDF file, "Installing update..." appears.
    "Please wait a few minutes while the update is installed..." is NOT what I want to do. I want to open the PDF file to view.
    Why does the Desktop Cloud app not recognize the update is available, and prompt me to install ?

    Acrobat 2023.003.20244
    Windows 10 Pro
    Version 22H2
    OS build 19045.3208

    2 votes
    0 comments  ·  Installation and Licensing  ·  Admin →
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  5. Add an option to preferences in the desktop app to enable autoending session

    Add an option to preferences in the desktop app to enable autoending sessions on closing the application - i have installed on 3 or 4, mm maybe 5 machines and Adobe licensing WF stopped working error gets incessant if forget to logout of the desktop app before closing it.

    1 vote
    0 comments  ·  Installation and Licensing  ·  Admin →
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  6. Adobe is a bad product and company

    I do NOT appreciate that when I downloaded this program that it also downloaded extra programs and extensions that I did NOT ask for. Extremely repulsive behavior. I am deeply insulted that you would fill my computer with this garbage. I am uninstalling your programs from my computer the exact moment that I no longer need them. Please rethink the whole existence of your corporate entity.

    1 vote
    0 comments  ·  Installation and Licensing  ·  Admin →
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  7. 64 bit version won't install

    I go to the download site and specifically select the 64 bit English version for Win10 it downloads but the installer runs a 32 bit version and won't open properly once installed

    2 votes
    0 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  8. Admin Console user usage

    Can we please have the ability to view the usage history of Acrobat Pro by users? It would help in determining licensing management.

    22 votes
    4 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  9. double billing, no access

    Since signing up for Adobe, I was double billed. THe is no point of contact to resolve the issue. I cancelled one of the two ads and my access was promptly removed. I am still being charged. there is no customer service. what can I do?

    2 votes
    0 comments  ·  Installation and Licensing  ·  Admin →
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  10. Requesting a new report in the Console that shows a list of users that were assigned a license but have not downloaded the product yet.

    A new report in the Console that shows users who have not downloaded the program after a license has been assigned to them.

    4 votes
    0 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  11. Email the invoice

    Every month, I have to go through about 10 pages before I can get to the invoice. I just want my invoice emailed to me please.

    2 votes
    0 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  12. Customer Support

    The customer service for one-time license purchase is pathetic, once I go on the chat option, the AI has no clue, and the agents keep passing me on to other agents. No one has an idea what to do. Customer support is equal to some 3rd rate homegrown company.

    5 votes
    0 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  13. I am licensed through my university

    I have activated Forticlient and usually this sufficient to activate ADOBE. Why is this not recognized - in a streamlined fashion

    1 vote
    0 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  14. I would like a mechanism that will notify admins of updates/patches for offline products.

    I would like a mechanism that will notify admins of updates/patches for offline products.

    User case: An admin I know had a nightmare of multiple versions of Reader and Acrobat spread all over their networks. There was nothing that allowed the user to know what version was on what station. This is over a 200+ computer and laptop network.

    The Request: We would like a way to have an automated process within the product to prompt for updates for an Offline version of Adobe Acrobat. maybe even a reminder per Quarter Q1, Q2, Q3, Q4 to check your version of…

    2 votes
    0 comments  ·  Installation and Licensing  ·  Admin →
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  15. Errors with Editing "internal Error Occurred"

    I have to Uninstall and re install Adobe about 3 to 4 times a month on both of my computers due to a "internal error reported". I run repairs and spend hours trying to fix these issues to only do the same thing over and over with uninstalling and installing again. I have even contacted Quickbooks to see if it is maybe on their end but they can't figure it out either. If there is a bug that needs fixing please do so.

    1 vote
    0 comments  ·  Installation and Licensing  ·  Admin →
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  16. Acrobat Lite Edition

    All I want to do is:
    - Combine PDFs
    - Remove pages
    - Rotate pages
    - Basic editing

    I'm not going to spend $450 USD on Acrobat Standard, and I'm certainly not going to waste money on a yearly subscription for a product I only use a few times a month.

    If an "Acrobat Lite" version were offered for $150 USD or less, I would purchase it, but since they don't, Adobe makes $0 off me.

    4 votes
    0 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  17. Admin console Disabled users removal to be automated

    Hi Team,

    We have to request to remove disabled users automatically if exist in Admin console, as it is time consuming to remove bulk users manually.
    We are aware of the workflow but we are looking for automated approach not like below:
    the sync is one way process it syncs the user from the Associated AD to the admin console, in case the user is removed from the source AD account, the user is not deleted from Admin console rather the status turns disabled in the Admin console. So ideally after the user's status is disabled that should not occupy…

    1 vote
    0 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  18. Sign in not working

    the signin option via PC applications is a loop that never ends

    no browsers ever work, and no alternate options are offered to sign in. For a paid product this is quite frustrating.

    Furthermore, when the pop up window is closed - the entire program is shut down, making reading PDFs in "free mode" not a feasible options either.

    Please assist.

    2 votes
    0 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  19. license activation system

    Hello,

    Would it be possible to have a license checkup system? Most users need Acrobat to generate PDF files directly from it or from third party software, using the PDF Maker functionality. However, not all users run Acrobat every 30 days and they get a License not registered message. Would it be possible to have a system that checks if the license is valid and keep it activated on the workstations, regardless if the users run Acrobat Pro or not?

    Thank you!

    2 votes
    0 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?

  20. Request: Auto-Update include annual 'Upgrades'

    The AutoUpdate functionality should include the large annual "Upgrades". Version 2022-2023 does not currently update via the autoupdate function and requires administrators to build and deploy an entirely new package every year.

    1 vote
    0 comments  ·  Installation and Licensing  ·  Admin →
    How important is this to you?
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