572 results found

1. Fault within the product

   Please fix the serious problem of eSignatures feature not working. When I try to use the esign or signature tools to approve a document, Adobe Acrobat freezes up and stops working. I have to run task manager and forcefully close adobe acrobat.

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Ashfaaq,

   We are sorry you are having trouble with this experience, we are reviewing your issue.

   Thanks, 

   Sign in Acrobat Web Team

2. UPDATE HORRIBLE PLEASE REVERT!!!

   How can you improve? REVERT TO LEGACY FOR THE ENTIRE PROGRAM.
   The update is horrible - it is no longer intuitive, and SEVERAL functions I used frequently are no longer available. The Help just flatly doesn't help at all. Some of the "improvements" (seriously? moving things from one side of the screen to the other?) were obviously poorly thought out.
   Have I made it clear enough that I don't like the new version? If not, on a scale of 1-10, it gets a big fat ZERO.
   PLEASE REVERT TO THE ORIGINAL VERSION, OR AT LEAST PROVIDE A WAY FOR USERS TO REVERT THEMSELVES. The "legacy" feature is only for individual docs, not the entire program itself, in case you aren't understanding that I have TRIED to work with the new version. I have and IT DOESN'T.

   How can you improve? REVERT TO LEGACY FOR THE ENTIRE PROGRAM.
   The update is horrible - it is no longer intuitive, and SEVERAL functions I used frequently are no longer available. The Help just flatly doesn't help at all. Some of the "improvements" (seriously? moving things from one side of the screen to the other?) were obviously poorly thought out.
   Have I made it clear enough that I don't like the new version? If not, on a scale of 1-10, it gets a big fat ZERO.
   PLEASE REVERT TO THE ORIGINAL VERSION, OR AT LEAST PROVIDE A WAY FOR USERS… more

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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We are sorry you are having trouble with this experiences. Could you provide more information about it? For example, the features that are missing and you frequently use or what about the new version is causing you trouble.

   Thanks,

   Sign in Acrobat Web

3. Recipient Delay

   Hello! My team recently noticed that the duration of the recipient receiving the document after we sent it out is significantly longer. Before this it was only about 5 minutes before they receive it in their email but for now, it could take more than 30 minutes. I'm wondering if it's a glitch that is being worked on right now? Thank you!

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We appreciate your feedback and we will take a look to see what is causing this delay. Please let us know if you have any suggestions or issues regarding this experiences.

   Thanks,

   Sign in Acrobat Web Team

4. Unprofessional E-Documents

   This newest update is HORRIBLE. The fields move all over the document after you fill it. It is not acceptable as it looks unprofessional.

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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Mike,

   We are sorry you are having trouble with this feature. Could you provide the file that you used where you encounter this issue? and any other information that you might deem important for us to know.

   Thanks,

   Sign in Acrobat Web Team

5. Go back to classic 2022

   Make it more like the desktop version. I can't see some completed fields on my document.

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Raymond,

   We are sorry you're having troubles with our updates, and we will look into this. If it's possible, could you please provide more details on the problems you're experiencing? For example how long have you been seeing this issue, the files you're using

   Best regards

   Sign in Acrobat Web Team

6. Unhappy with the constant updates

   Our business uses Adobe predominately for the e-signing feature. When we first purchased the service it was relatively easy to use, smooth and no major issues. In the past two months Adobe has updated the entire e-signing product at least four times, meaning buttons are changed around for no reason, it takes re-learning the service every time.

   It used to be almost instant to send to our clients, it now takes upwards of ten minutes. It's slow and clunky. Constantly freezing and restarting. It takes sometimes up to an hour to update, meaning we cannot use the service in that time frame, which sets back our work.

   It's not good for your customers to keep changing things and making them worse. It worked just fine before.

   Our business uses Adobe predominately for the e-signing feature. When we first purchased the service it was relatively easy to use, smooth and no major issues. In the past two months Adobe has updated the entire e-signing product at least four times, meaning buttons are changed around for no reason, it takes re-learning the service every time.

   It used to be almost instant to send to our clients, it now takes upwards of ten minutes. It's slow and clunky. Constantly freezing and restarting. It takes sometimes up to an hour to update, meaning we cannot use the service in that… more

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Carli,

   We are sorry that you are having trouble with this new updates and appreciate your feedback. Can you provide more information about this issue? For example, the steps that you use and cause problems and any information that you deem important will be helpful for us.

   Thanks,

   Sign in Acrobat Web Team

7. Repeat fields NOT available on Mac version; ONLY on web

   Advanced Field Actions like “Repeat field on all pages” are only available on the WEB VERSION of Adobe Sign. See attached.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Craig,

   We appreciate your feedback and we will consider it for future updates.

   Thanks,

   Sign in Acrobat Web Team

8. IRS Compliance on Signature Documents

   The IRS requires that we password protect documents that are sent for signature. If this is no longer a feature that is going to be offered, please let us know as we will have to look for another company that can comply with this requirement.

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Kimberly,

   Thank you for letting us know your concern on this topic. However, current version of the app does support password protection for documents sent for signing.

   In a normal "Send for signature" workflow, user can add password verification for any recipient involved in the agreement by following next steps:

   1. Select the file which will be sent for signature and start "Request e-signatures" workflow as usual.
   2. Once in "Request e-signatures" view, add any fields required
   3. Click on "Review and Send"
   4. Once in the "Review and Send" view, on the right side, you will see the list of recipients and a three-dot button for each of them.
   5. Click the three-dot button and you will see the "Add password verification" option displayed
   6. If you click on it, an input field would appear, allowing you to add a password to that specific recipient.

   Please let us know if this information was useful to you.

   Best regards,

   Sign in Acrobat Web Team

   Hi Kimberly,

   Thank you for letting us know your concern on this topic. However, current version of the app does support password protection for documents sent for signing.

   In a normal "Send for signature" workflow, user can add password verification for any recipient involved in the agreement by following next steps:

   1. Select the file which will be sent for signature and start "Request e-signatures" workflow as usual.
   2. Once in "Request e-signatures" view, add any fields required
   3. Click on "Review and Send"
   4. Once in the "Review and Send" view, on the right side, you will see the list of recipients and a three-dot button for each of them.
   5. Click the three-dot button and you will see the "Add password verification" option displayed
   6. If you click on it, an input field would appear, allowing you to add a password to that specific recipient.

   Please let us know if this information was useful… more

9. E-sign individual documents

   Please bring back the ability to retain individual documents with e-sign agreements

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Gayle,

   Thank you for your feedback, we really appreciate it. In order to provide you with valuable assistance, could you please give us more details on the feature that needs to be implemented? For example, how it used to work in previous versions.

   Best regards,

   Sign in Acrobat Web Team

10. Difficulty in having clients sign document

    Many of our clients have difficulty in finding their document to sign because it is not coming from an address they recognize. Is there any way that the sender's address could be mine rather than AdobeSign?

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hello,

    We really appreciate your feedback. Unfortunately, there is no way to do this at the current state of the app, but we will consider this for future updates. Please let us know if there's anything else that we could improve.

    Thanks,

    Sign in Acrobat Team

11. Sending sms for esigning would be awesome

    It would be awesome if we could send text for esigning

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello, 

    We appreciate your feedback and we will consider it for future updates.

    Thanks,

    Sign in Acrobat Web Team

12. E-signature preferences

    Dear Madam, Dear Sir,

    Please allow me to adapt my preferences in such a way so the metric system is standard and that the box "Recipients must sign in order" is always ticked. Other preferences like the choice of British English would be very much appreciated as well.

    Many thanks,

    Mark

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We really appreciate your feedback and will consider it for future updates. Please let us know if there's anything else that we could improve.

    Thanks,

    Sign in Acrobat Team 

13. Improvements requested

    In the web browser for Adobe Sign, I want to see my signature requests with a filter for what's completed and what's still outstanding, that way I can easily see where I need to set up reminders for signers.

    In Acrobat, or later in the web browser for Adobe Sign, I want to be able to edit my message to signers if I need to make a correction or add information.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Chrysta,

    We appreciate your feedback and will consider it for future updates. Please let us know if there's anything else that we could improve.

    Thanks,

    Sign in Acrobat Web Team

14. Send As email addresses for Adobe Sign

    We need the ability to change the “reply to” or “send as” parameters for outgoing Adobe Sign agreements. Like many modern businesses, we have many separate shared mailboxes for each client or project. Users access those shared mailboxes to send and receive all communications. When sending agreements with Adobe Sign, customers receive our user email instead of the project email. As a result, customers will email the person who sent the agreement instead of the shared mailbox where communications should be sent. Ideally, this could be done on setup by requiring that “send as” is enabled only if a parameter is added to the DNS records for the domain, confirming that the administrator has rights to send from that domain.

    We need the ability to change the “reply to” or “send as” parameters for outgoing Adobe Sign agreements. Like many modern businesses, we have many separate shared mailboxes for each client or project. Users access those shared mailboxes to send and receive all communications. When sending agreements with Adobe Sign, customers receive our user email instead of the project email. As a result, customers will email the person who sent the agreement instead of the shared mailbox where communications should be sent. Ideally, this could be done on setup by requiring that “send as” is enabled only if a parameter… more

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Greg,

    Thanks again for your feedback, we really appreciate you bringing us new ideas to improve our product.

    Sign in Acrobat Web Team

15. Store agreements in folders or add a category column

    We desperately need the ability to sort agreements into folders otherwise categorize agreement so that we can sort/filer by client, project, or other groupings. The current design with ZERO sorting strongly encourages us and other consumers to purchase DocuSign instead. In fact, MOST of my team has refused to switch to Adobe sign because DocuSign can organize agreements and Adobe Sign cannot. There is no good reason for them to switch.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Greg,

    We really appreciate your feedback and will consider it for future updates.

    Thanks, 

    Sign in Acrobat Web Team

16. cannnot send for signature

    エンタープライズアカウント？で「電子サインを依頼」をしても、永遠にアップロードが終わらず進めない。アプリでは、「電子サインを依頼」をクリックしても、反応がない

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We looked into your account and this issue might be related to your account not being verify, could you please look for the verification email and verify it? Please let us know when you do it.

    Thanks,

    Sign in Acrobat Web Team

17. A "JACKED UP" version of once what was good

    Put it back to the way it was 6 months to a year ago. It's less user friendly & SLOW

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Rich Lewis,

    
    

    We're sorry to hear that you're having issues, could you provide us the steps that you used to reproduce this issues and document used? or any other information that could be relevant to solve this problem (ex. browser, version, etc.).

    
    

    Best regards, Sign in Acrobat Web team

18. Final 'Click to Sign' made easier for clients to know when they have completed documented

    We have a lot of clients that sign the document but don't click on the final 'Click to Sign' button as it's not clearly visible. Usually it's right at the bottom of the page they are viewing and don't know they have to click this to finalise the document. We are then sending reminders to sign the document and they say they have already done it. Can the finalising of the document or acceptance of the terms and conditions be changed so it is easier for clients to know what to do to complete the signing.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi AWB Signing Partners, we appreciate your feedback, we will take in consideration for future updates.

    Thanks, Sign in Acrobat Web team.

    
    

19. Unable to find a fix to signature issues

    I can't find an explanation on why some of my signed AdobeSign documents are returned with "null" in front of the client name. Please advise with a fix.

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hello Annette, 

    We're sorry to hear that you're having issues, could you provide us the steps that you used to reproduce this issues and document used? or any other information that could be relevant to solve this problem (ex. browser, version, etc.).

    
    

    Best regards, Sign in Acrobat Web team

20. esign not showing records properly

    signature request documents showed up when I first loaded the page. They then disappeared and no longer show up before I did anything, and I can no longer see them unless I directly access them by the original URL sent to me. These should show up in my dashboard!

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    Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with E-Sign documents. For further investigate this issue, could you please provide more details? For example, the steps you followed when you faced this issue.

    If you have any further details or concerns, please feel free to share them. Your feedback helps us improve our service.

    
    

    Thanks,

    Sign In Acrobat Web Team