561 results found

1. Adobesign interface is disorganized and not user-friendly

   This new interface is AWFUL. Here are a few things that are missing:
   - easy access to my templates
   - easy access to my unsigned agreements
   - no dashboard view/information of the signer (if all my agreements have similar names - I don't know which any of them belong to)
   - easy view of all signed agreements

   You've designed this to look like dropbox... which makes no sense. We need to be able to access legal information on here. SORTING everything by date makes no sense at all.

   Every year adobe makes updates to what was once echosign... and every year they are worse. The only reason I haven't switched to docusign or hellosign is because I already pay for the other adobe apps. I feel like the company doesn't really care about developing a smart tool with adobesign.

   This new interface is AWFUL. Here are a few things that are missing:
   - easy access to my templates
   - easy access to my unsigned agreements
   - no dashboard view/information of the signer (if all my agreements have similar names - I don't know which any of them belong to)
   - easy view of all signed agreements

   You've designed this to look like dropbox... which makes no sense. We need to be able to access legal information on here. SORTING everything by date makes no sense at all.

   Every year adobe makes updates to what was once echosign... and every… more

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2. WORST. UPDATE. EVER. Why am I paying for this?

   WORST ... UPDATE ... EVER. I'm absolutely shocked at how badly the send & track feature has been ruined. Clearly this has been done by someone who has never used the program. I'm really disappointed in Adobe and this is so bad that someone should go to jail for presenting this and then implementing it.
   Not sure where to start - trying to work with this has rendered me as incoherent as this "update". So I'll bullet point - and yes, I know that no one reads this feedback, so this experience is self-therapy:
   * No sharing button - now my options are to download a document and ... nothing else. Which is several steps of uselessness, instead of simply being able to share the signed document with another party. If the sharing function is still present, it's been hidden so well that the party responsible should be working for Boeing or somebody else ... that makes stealth planes.
   * No real lists ... just this enormous page with a couple of columns to sort. How did this program go backwards from a little dashboard report with columns of helpful information to this big stupid thing with little icons? This little "send & track" icon is cute, but what's the value of having it on every document? There isn't.
   * Now the whole bullet point idea is just falling apart, because I'm looking at this screen and trying to understand the tone of this whole joke. I'm paying for this cloud service - which has been great, until now - and now a key function has been redesigned, is inefficient, and wasn't wanting for redesign in the first place.

   I wish there was someone to read this feedback, because I'm sincere when I tell you that this does not give me a good feeling about Adobe at all. You're now entering the realm of incompetence and arrogant contempt for users that I know is a gold standard for any federal employee or pretty much any product of Microsoft.

   Awful, Adobe, just awful. Now praying fervently for someone else to get into the business and get it done correctly.

   WORST ... UPDATE ... EVER. I'm absolutely shocked at how badly the send & track feature has been ruined. Clearly this has been done by someone who has never used the program. I'm really disappointed in Adobe and this is so bad that someone should go to jail for presenting this and then implementing it.
   Not sure where to start - trying to work with this has rendered me as incoherent as this "update". So I'll bullet point - and yes, I know that no one reads this feedback, so this experience is self-therapy:
   * No sharing button - now… more

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3. **** **** **** ****

   THIS UPDATE IS ****!!!!

   I CANT FIND ANY OF MY SAVED TEMPLATES AND CANT ACCESS ANY OF THE FEATURES THAT I NORMALY USE. THIS IS NOW A USLESS PRODUCT...….

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4. new UI so bad and wya out of best working apps

   what a bad and awful UI. the way to make recal on signature is a real mess. i had to make as 7 clic to send a recal for signutre rather 2 on last UI

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5. app seems to be frozen, unable to load, and then "unavaiable"

   it doesn't work.

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6. Functionality

   My document is not loading in the new look and feel format which means I can't progress it any further. I can't work out how to cancel it or pre-fill it. So it's just sitting here.

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7. Functionality

   The product look and feel has changed and now we don't know how to change the frequency of the reminders that we have set..

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8. Reminder function/button missing

   The reminder button/function seems to be missing from my new interface. I reviewed the user guide on Adobe's site and saw where it should be, I just don't see it among my options. Can you help? I use it often.

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9. How can you set up signature reminders?

   How can you remind someone for signature in this new version of Adobe Sign?

   I do not like this new platform at all. So much functionality was lost... there is no manage page, no ability to remind either. Please bring back old features.

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10. cannot re-send files for signature from cloud

    The option to re-send a file is no longer available. Please re-instate this vital feature.
    Also, when viewing files, it was handy to have them sort into categories - waiting for signature, signed etc. this is no longer available either.

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11. Cannont delete drafts or view older Sign Templates

    I can no longer delete a document that was meant to be sent for signature but is still in draft mode that I now need to cancel. The only options in the side panel are "Notes" and "Download Audit Report". There is no "Cancel" option.

    I have also lost the ability to edit my document templates that are older than 30 days. They just don't appear when I go to the "Sign Templates" page. Where are they? How can I get them back?

    As evident by your feedback forum, you've angered many of your users with this new redesign and it appears many of the features have either vanished or are buried somewhere on the site. I'm very upset and frustrated with this new site, and I have already begun to look for a new document signing application.

    I can no longer delete a document that was meant to be sent for signature but is still in draft mode that I now need to cancel. The only options in the side panel are "Notes" and "Download Audit Report". There is no "Cancel" option.

    I have also lost the ability to edit my document templates that are older than 30 days. They just don't appear when I go to the "Sign Templates" page. Where are they? How can I get them back?

    As evident by your feedback forum, you've angered many of your users with this new redesign and… more

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12. sending reminders

    How do I send reminders with the new document cloud interface???

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13. New Adobe

    The new "beta" look is horrible, unless Adobe was trying to make the software less useful

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14. HORRIBLE LAYOUT! What about REMINDERS?????????????????????????????????????????????????????????????????????????

    Need to see a column for 'notes'. Am I just not seeing the option? This new rendition out of the gate is horrible

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15. Reminder

    Put back the Reminder option.

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16. Once again you change things without asking.

    How can you improve the experience? Maybe stop breaking things and give some, or may be any warning whatsoever that you're going to completely drop applications from your service.

    Yesterday I login to Adobe sign and it was the classic environment that was GASP useful and GASP had information relative to the task at hand... today I login to adobe sign and it' barely a glorified jump drive.

    Where was the warning? Where's my documents older than 30 days? Where's any semblance that you people care one iota about your customers?

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17. New Deisgn is Difficult

    This new version is very difficult to navigate. You have to click for signature, and then filter by status just to see the documents you are awaiting signature from. Very poor design. Also, how do you remind people that they need to sign something, use to be so easy. Not happy with this new version at all.

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18. reminder

    please revert back to the old platform. This one is not user friendly.

    HOW DO I SEND A REMINDER TO SOMEONE TO SIGN THE DOCUMENT?

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19. Issue with AdobeSign

    When signed, documents are missing ticked boxed and some text runs off the page. It was fine when I sent it for signature. I've just asked and the recipients don't see the ticked boxes either

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Susan Christie,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. If there is any other information that you found relevant to share, let us know. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

20. Sign then send option was nice and an efficient option

    With the update to the e-sign functionality, it seems like you removed the "sign then send" function, where the initiator can immediately e-sign the document before it emails out to the next recipient. This was a nice option, and would be great if it could be added back. thanks.

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    Gathering Feedback  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Justin,

    We are sorry you are experiencing trouble with the new feature .

    Regarding the Sign then send feature, despite it is indeed not explicitly present in current version of Acrobat Web, it is possible to sign the document before send it for signing to desired recipients by following this steps:

    1. Start Fill & Sign with desired document 
    2. On entering Fill & Sign you can add a sign from the left hand panel
    3. After doing this, you can click on the "Request E-Signatures" button to send this document for signing.

    We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    Open the agreement draft experiencing the issue.

    On the left panel, scroll down and click "View more".

    Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. 

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    
    

    
    

    Hi Justin,

    We are sorry you are experiencing trouble with the new feature .

    Regarding the Sign then send feature, despite it is indeed not explicitly present in current version of Acrobat Web, it is possible to sign the document before send it for signing to desired recipients by following this steps:

    1. Start Fill & Sign with desired document 
    2. On entering Fill & Sign you can add a sign from the left hand panel
    3. After doing this, you can click on the "Request E-Signatures" button to send this document for signing.

    We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    Open the agreement draft experiencing the issue.

    On the left panel, scroll down and click "View more".

    Click the "Switch to legacy version" link.

    This will switch you to the earlier version… more