721 results found

1. Cant send document for signature

   I am not able to send document for signature. I keep getting processing symbol and its not going away.

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   1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminWanda (Admin, Adobe) responded

   Hi Madhavi,

   Are you still facing the issue? Please provide more details so we can investigate if you still are.

   Thanks,

   Adobe Sign Team

2. Documents never delivered to signers for signature

   By making it work!
   I have submitted two documents, one with 2 counterparties, one with three, carefully ensuring that all email addresses are correct. I get an email each time confirming that the doc has been sent for signature.
   None are ever received by the signers.
   The signers carefully checked their spam folders. Nothing. Reminders are not delivered, either.

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   2 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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3. Terrible product! Docusign is better than you

   I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
   1:50 PM
   Adobe Customer Care Virtual Assistant
   Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
   Adobe Customer Care Virtual Assistant
   You need help using Sign or troubleshooting an issue. Is that right?
   Yes
   No
   Yes
   Adobe Customer Care Virtual Assistant
   I want to make sure I understand clearly. Which of these categories best describes your issue?
   How to sign email outlook
   Send for Signature not working (no email in inbox)
   Why is adobe sign unable to resolve to any email domain
   Something else
   Something else
   Adobe Customer Care Virtual Assistant
   Would you like to chat with an agent?
   Yes, chat with an agent
   No
   Yes, chat with an agent
   Adobe Customer Care Virtual Assistant
   Ok. Connecting you to an agent who can help.
   Your estimated wait time is currently less than one minute
   We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
   You are now connected to Puja, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
   Puja
   Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
   lilian.mok@moneyhero.com.hk
   Puja
   Thank you for your patience. Could you please elaborate your query so that I can assist you in a better way?
   I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
   Puja
   Thank you for the information. Could you please sign in into https://secure.echosign.com/public/login and check if you are able to request signatures from there?
   I send the same one E-sign request to 2 Emails (Gmail & Hotmail). Very sure email addresses are acurrate.

   But only Gmail received.
   Puja
   Thank you for the information. Please try the above step and let me know if it works for you.
   It asks me to login again
   After I login, it goes to the home page
   Please don't test my patience. No play to play with you
   Puja
   I understand your concern. But it should go to the home page and then you need to check if you are able to Request Signature so that we can go ahead with the other step.
   I can request
   My signer got my requests, only Hotmail sometimes failed. I used my personal Hotmail to try
   Puja
   Okay, thank you for checking that. May I please know if this went to your hotmail account?
   I tested 5 requests, only 2 received
   Only happens to SaaS version
   Puja
   Thank you for checking that. Please allow me a moment to look this up from my resources.
   Thank you for your patience. Could you please check if there is some sort of restrictions on your Hotmail account which is restricting the files to be received?
   no
   I have said I received 2 requests out of 5 requests.
   That means Adobe can go through Hotmail, but not all the time.
   I send the same document, same recipients.
   on https://acrobat.adobe.com/link/home/
   Puja
   Thank you for the information. It looks like I'm going need more time to research here. I will let you know over the email about the further steps. Does this work for you?
   Yes
   Puja
   Thank you for understanding. I will send you an email in a few hours.
   It seems DocuSign works better!!!!
   You better improve this
   Please let your management know
   Puja
   I understand your concern. Please allow me a few hours to look into this and I will surely make my backend team know about this too.
   Never experience this on DocuSign SaaS.
   How can adobe waste my time on this? I have to tested times to ensure this????
   Please ask your technical to test sending E-sign requests to Hotmail.
   I waited and E-sign requested sent from Adobe SaaD never sent through.
   NOT in junk mail box. Nothing.
   Puja
   I understand your concern and we will work on it. We needed to test to see if it is a temporary error. Please allow me a few hours to research about this and then I will let you know over the email.
   How can I follow up? What is your name and case reference number?
   Puja
   For reference your case number is ADB-24240196-V4F4. We will be following up over the email and you can chat back with us too and we will assist you with it.
   Thank you for contacting Adobe.

   I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
   1:50 PM
   Adobe Customer Care Virtual Assistant
   Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
   Adobe Customer Care Virtual Assistant
   You need help using Sign or troubleshooting an issue. Is that right?
   Yes
   No
   Yes
   Adobe Customer Care Virtual Assistant
   I want to make sure I understand clearly. Which of these categories best describes your issue?
   How to sign email outlook
   Send for Signature… more

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   2 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminWanda (Admin, Adobe) responded

   Hi Lilian,

   Are you still facing the issue with sending e-Sign to hotmail? Could you please provide the date and name of document sent so we can investigate?

   Thanks,

   Adobe Sign Team

4. "message" text not able to be copied

   Why in heaven's name do you make the 'message' text non-copyable? I sent the message -- why can't I copy that myself? This is on the "Get Signature" documents (i.e. ones sent out for signature by another person).
   Making this even more frustrating is that I can cc: myself on the agreement, but still do not get a copy of the message that was sent. (Maybe it's only inside Adobe?)

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   0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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   Under review  ·  AdminWanda (Admin, Adobe) responded

   Hi Tim,

   Thank you for your feedback. We will look into this. In the meantime, you should be able to copy the message if you open the agreement via Documents > Agreements. The message can be copied from the right hand panel below the thumbnail.

   Thanks,

   Adobe Sign Team

5. Modifier l"ordre de signature

   Permettre de changer l'ordre de signature car parfois une personne n'est pas disponible et nous pourrions ainsi continuer de faire avancer le processus

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6. Bad dashboard user interface

   you've made the Request Signature very annoying to track activity.
   1. Under People - i need to see the name. Forcing me to hover over the head icon is a step I shouldn't have to take.
   2. Under Opened - why does that say opened and not signed? I need to see who has SIGNED not opened. So now I have to open each doc to see if they signed or just opened.

   You guys have been building software for decades. I shouldn't have to tell you how to make a under friendly dashboard.

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   Under review  ·  AdminWanda (Admin, Adobe) responded

   Hi Melissa thank you so much for your feedback.

   
   

   I am assuming that you are looking at the "Recent" or “Agreements” table on the Home page.

   
   

   1. I think you have a valid point that when there is only one person in the PEOPLE column, we could show the name directly. Sometimes documents are shared or send for signature to many people and this column gives a quick overview of that. As a workaround for now you could go to the Documents > All Agreements section (you can get there via View all > Agreements as well) and that table show the "Recipients" without having to hover any icon.

   
   

   2. Some users will see a STATUS column in the Recent or Agreements tab on the home page. Your account seems to not show this column from your comment. The STATUS column tells you if the agreement is "Signed" or still "Waiting for signature". You are right, you shouldn't have to open the agreement to see that information. As a workaround for now you can see that STATUS column under Documents > All Agreements.

   
   

   hope this helps.

   
   

   Adobe Sign Team

   Hi Melissa thank you so much for your feedback.

   
   

   I am assuming that you are looking at the "Recent" or “Agreements” table on the Home page.

   
   

   1. I think you have a valid point that when there is only one person in the PEOPLE column, we could show the name directly. Sometimes documents are shared or send for signature to many people and this column gives a quick overview of that. As a workaround for now you could go to the Documents > All Agreements section (you can get there via View all > Agreements as well) and that table show the "Recipients" without having to hover any icon.

   
   

   2. Some users will see a STATUS column in the Recent or Agreements tab on the home page. Your account seems to not show this column from your comment. The STATUS column tells you if the agreement is "Signed" or still… more

7. adobe sign not loading

   Adobe sign will not open. I selected get signatures but the loading circle goes on and on

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   Need Info  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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8. Show Who Has Reminders active for In Progress Docs and filter by portion of Title

   From the Manage Documents screen I want to be able to see who Has reminders actively going out to those that are "in Progress". This feature was in the old version. It is very cumbersome to click on each document to see what is going on.

   ALSO I want to be able to search from ONLY the In Progress Documents for those that pertain to Payment Plan, or Bank Auth, Currently if you try to filter or do a search, then ALL of the documents that have already been completed come up as well. This is completely unuseful. This too was a feature the old program had.

   From the Manage Documents screen I want to be able to see who Has reminders actively going out to those that are "in Progress". This feature was in the old version. It is very cumbersome to click on each document to see what is going on.

   ALSO I want to be able to search from ONLY the In Progress Documents for those that pertain to Payment Plan, or Bank Auth, Currently if you try to filter or do a search, then ALL of the documents that have already been completed come up as well. This is completely unuseful. This too… more

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9. 10mb limit on PDF is RIDICULOUS!

   Why the **** can't we send a PDF for signature that is larger than 10mb?!?!?!? THAT'S RIDICULOUS!!! We're paying for a service that can't handle a 7 page PDF?!??! Whoever made this decision needs to be fired. PLEASE change it, otherwise our main account (150+ users) is leaving.

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10. Amit

    Kamlgachhi

    • 

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11. No s refleja en la impresión final la auditoría

    Muy buenos días. ¿Cual es la razón como en este caso que al imprimir el documento no se incluye las hojas de auditoría; si ya todos firmaron el documento?

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12. Access token provided is invalid or has expired

    When I try and send docs for signing, I get the following message: Access token provided is invalid or has expired. I have a paid subscription and should be able access this service. I recently downgraded from a Business Package and am wondering if this has anything to do with it (same email address)

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13. New Tools Home Page Is Garbage

    I recently would log into my Adobe Sign account and it would take me directly to the form. Now it takes me to this Adobe tools page I care nothing about and wastes my time while I find the Sign tool.

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14. Bulk replace CC for forms and templates

    After setting up many forms and templates a person in the CC field has left the business. WE have to go through all the forms one by one to replace the person. Very annoying, costly and time consuming.
    We require function to replace a person throughout the system in CC fields on templates. and webforms.

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    Under review  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Hello Tristan,

    Thanks for you feedback. We will look into this.

    Thanks,
    Robert

15. Unable to progress request

    It not allowing me to request a signature.

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    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Hello Ruben,

    Thank you for your feedback, could you please share more information about the difficulties you are facing while requesting a signature? More detailed steps will help to understand the problem.
    Thanks,
    —Robert

16. disappointed

    very slow and crashes so often then cant reopen

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17. Fehler in Sign

    Adobe Sign funktioniert seit dem 12.03.2021 nicht!

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18. Error

    Hallo Ich habe ien Problem mit der Online Version.
    Ich bekomme folgenden Fehler.
    siehe Anhang

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19. PROGRAM DOESN'T WORK

    WHAT THE *, I SENT IT FOR SIGNATURE, I GET THE EMAIL CLICK THE LINK AND IT OPENS MY ADMIN PORTAL AND NO WAY TO SIGN THE * THING. SO FRUSTRATED I HAVE TO DO THIS YET AGAIN!

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20. Server error - and you're closed?!?!?

    I'm really ****** off at you. You took my money, and now that I'm trying to send a document for signature, I'm getting a server error and your support chat is closed. What an absolutely terrible first impression.

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