744 results found

1. FIX UR BROKEN WEBSITE PLEASE

   Many problems lately:
   1. I rename a document to remove a SIN number before sending it out to be signed, and after hitting send it reverted back to the original file name sharing sensitive information! Happened multiple times.
   2. I send a document out to be signed and somehow the names and locations of the signatures get switched or mixed up after I hit send, after reviewing multiple times, this has happened with several clients.
   3. Bring back the option to review before sending an e-signature, that window pop up needs to clearly be brought back as so many issues are constantly happening, we want a concise review of who we are sending to before we hit send PLEASE bring that back this is a professional platform and these updates are making our office look very unprofessional. We sign all our tax returns with this website but if we keep having these issues this will not work for our busy tax season. PLEASE FIX THESE ISSUES!!!

   Many problems lately:
   1. I rename a document to remove a SIN number before sending it out to be signed, and after hitting send it reverted back to the original file name sharing sensitive information! Happened multiple times.
   2. I send a document out to be signed and somehow the names and locations of the signatures get switched or mixed up after I hit send, after reviewing multiple times, this has happened with several clients.
   3. Bring back the option to review before sending an e-signature, that window pop up needs to clearly be brought back as so many issues… more

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   0 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Robert,

   We are sorry you are experiencing trouble with our product . We are triaging your issue and are gathering more information to understand the problem better. Please bear with us while we resolve this situation.

   Than you!

   Sign in Acrobat Web Team

2. Issue with AdobeSign

   When signed, documents are missing ticked boxed and some text runs off the page. It was fine when I sent it for signature. I've just asked and the recipients don't see the ticked boxes either

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Susan Christie,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. If there is any other information that you found relevant to share, let us know. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

3. Sign then send option was nice and an efficient option

   With the update to the e-sign functionality, it seems like you removed the "sign then send" function, where the initiator can immediately e-sign the document before it emails out to the next recipient. This was a nice option, and would be great if it could be added back. thanks.

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   Gathering Feedback  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Justin,

   We are sorry you are experiencing trouble with the new feature .

   Regarding the Sign then send feature, despite it is indeed not explicitly present in current version of Acrobat Web, it is possible to sign the document before send it for signing to desired recipients by following this steps:

   1. Start Fill & Sign with desired document 
   2. On entering Fill & Sign you can add a sign from the left hand panel
   3. After doing this, you can click on the "Request E-Signatures" button to send this document for signing.

   We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

   Open the agreement draft experiencing the issue.

   On the left panel, scroll down and click "View more".

   Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. 

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   
   

   Hi Justin,

   We are sorry you are experiencing trouble with the new feature .

   Regarding the Sign then send feature, despite it is indeed not explicitly present in current version of Acrobat Web, it is possible to sign the document before send it for signing to desired recipients by following this steps:

   1. Start Fill & Sign with desired document 
   2. On entering Fill & Sign you can add a sign from the left hand panel
   3. After doing this, you can click on the "Request E-Signatures" button to send this document for signing.

   We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

   Open the agreement draft experiencing the issue.

   On the left panel, scroll down and click "View more".

   Click the "Switch to legacy version" link.

   This will switch you to the earlier version… more

4. Signing Ordering Needs a Change for Business Applications

   For signatures, there is one feature conspicuously absent that is in docusign -- the person who is sending the pdf must be allowed to (1) sign themselves in a certain order (e.g., set it up to sign last, and (2) be able to put themselves into the process to add dates, etc. after the last signature comes in.

   I am the corporate secretary for our corporation. I often send documents to be signed to the board that need to be dated upon the last signature. With docusign, I would set up no signing order for the directors who are signing (i.e., in the ordering they would all be '1' and could sign in any order). Then I would put myself in as a non-signer (I would set myself as '2' in the ordering so I would receive after all signers had signed) and fill in the day where the document was blank for the date corresponding to the last signatory.

   This is a major flaw in the business use of adobe sign, and it is hard for me to recommend its current use when I am spending my time printing, hand dating, and scanning.

   Will you please consider implementing a change in this respect?

   For signatures, there is one feature conspicuously absent that is in docusign -- the person who is sending the pdf must be allowed to (1) sign themselves in a certain order (e.g., set it up to sign last, and (2) be able to put themselves into the process to add dates, etc. after the last signature comes in.

   I am the corporate secretary for our corporation. I often send documents to be signed to the board that need to be dated upon the last signature. With docusign, I would set up no signing order for the directors who are signing… more

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