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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.

Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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Feedback for Document Cloud Web

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5448 results found

  1. no thanks

    very invasive---not interested

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  2. Poor Customer Service

    Train your customer support agents. Like even just a little training would be helpful before you throw them onto the chat line. I went though 15 different agents for 4 hours across 2 days to get info that should have taken 10 minutes for someone to find on internal documentation. Extremely frustrated with this experience. The worst part of it all is that there was never an actual solution to my issue. I will be looking for a different product moving forward.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Andrea,

    We are sorry you are having issues with the app. We apologize for any inconvenience this may cause. Could you give us more information on the problems you are facing? This will be very helpful for us to solve them.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  3. Template bugs

    I have 2 separate issues with templates for esigning.

    1- I have created a template for the 2024 W4, however every time I try to use the template for another employee it get stuck in the preparing file for esign and when I refresh the page it just says error has occurred. At this point I have to open the W4 new each time and redo the boxes/areas to sign and fill in each time, which defeats the purpose of the creating a template.
    i have been through this with customer support and I have re-created the template multiple times…

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Brendan,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  4. Why can't I use the free pdf to xls converter ?

    Hi, I just want to convert pdf's I received because the provider left me no other option (rather had . csv format).

    Why am I stuck now without the free converter but are pushed to some subscription ? WTF happened to the 'free converter' ?

    Blè. Better start hiring more programmers than lawyers, marketeers and psychologists to provide better ADDED VALUE people REALLY need.

    1 vote
    0 comments  ·  Subscription  ·  Admin →
    How important is this to you?

  5. Lokales Speichern nicht möglich.

    Sehr schlechtes Produkt.
    Ich kann meine Dokumenten nicht aus der Cloud lokal speichern. Das Symbol "Datei" fählt gänzlich.

    1 vote
    0 comments  ·  Export PDF  ·  Admin →
    How important is this to you?

  6. I dont want Touch

    why does adobe reader touch keep installing on my HP laptop? and how do I stop this from happening? This is not a touch screen laptop.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. I hate your software

    I'm not too fond of the changes in the software. It was difficult to use before, but now it is almost impossible to use. It wastes a lot of my time.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. I cannot send file to request signatures

    I cannot send files requesting signatures since beginning of this week, why?

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Monica,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  9. SMS feature

    I would love to be able to send signature request via SMS text messages. I enjoy using Adobe and prefer it over other signature platforms but I would love the convenience that sending docs vis SMS (like panda doc provides).

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Ashley,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  10. Left Right Bug in Agreement Name Field

    After selecting "review and send", the "agreement name" section isn't taking left/right input from the keyboard. So if I want to change the cursor location, I have to either backspace or click on the location with the mouse.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Zoey,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. kanker site

    deze site wzrkt voor gene kak, hoeze zouden mensen hiervoor betalen? heb het echt gehad met julle ********

    1 vote
    0 comments  ·  Export PDF  ·  Admin →
    How important is this to you?

  12. Sharing Feedback

    Quit requiring me to "Share Feedback" before I can properly access my files. I don't have time, and it's annoying.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Acces to my account

    My name is Rolando Vargas and work in Centro Ponceño de Autismo and i have an account with adobe and pay a bill for your service. I dont use your aplications. I need to know acces of an accoun?

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. broken

    Product is broken. I fill text field and they are not displayed when I save the pdf or I print file.
    I try to add context TEXT and the letters are invisible

    1 vote
    Need Info  ·  1 comment  ·  Edit PDFs  ·  Admin →
    How important is this to you?

  15. Cant write in greek

    Cant save file with text written in greek

    1 vote
    0 comments  ·  Export PDF  ·  Admin →
    How important is this to you?

  16. disappointed

    very disappointed I am being asked to pay a monthly fee so I can split a 2nd pdf.

    1 vote
    0 comments  ·  Organize Pages  ·  Admin →
    How important is this to you?

  17. New UI very hard to use

    You've moved literally everything around in the new UI...can't find any of my tools. So annoying!!!

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. .

    Your software fills me with rage. I hate using it with all my heart

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. This interface sucks!

    THIS NEW INTERFACE SUCKS!!! I cannot do HALF of what I need to be able to do in here anymore! Is there any way to go back to the old UX???

    2 votes
    0 comments  ·  Legal Templates  ·  Admin →
    How important is this to you?
    Planned  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Austin,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and are actively working on enhancing this experience.

    Sign in Acrobat Web Team

  20. Editing PDFs with web app not working

    PDF files will not open for editing using the Acrobat web app. I get a message "preparing file for editing..." which holds (presumably) forever.

    1 vote
    Need Info  ·  1 comment  ·  Edit PDFs  ·  Admin →
    How important is this to you?
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