Acrobat Web
Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.
Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.
Please provide the following information. You can post a new idea or search for ideas already submitted.
For a new feature request:
- Brief title
- Description of desired feature
- Why the feature is needed
For a new bug:
- Brief title
- Steps to reproduce the issue
- Environment (OS, other related application versions, etc.)
- Expected result
- Observed result
The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.
UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.
For all other questions and discussions, visit the Document Cloud PDF Services Community.
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Review Server Credentials Expired – "Re-enter your sign-in for access" HOW?
Acrobat Pro DC v. 2021.00520058
Context: PDF review hosted on a Microsoft SharePoint server with Single Sign-On (SSO)
I am unable to connect to the server, check for new comments, send/publish my comments.
In View > Tracker > Reviews > Joined, I'm am given "Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access."
There is no way to do this.
Sometimes it says "Error: Could not get new comments. Adobe Acrobat cannot access the network. Please verify your computer's network connection and try again."
There is no problem with my connection.…
1 vote -
Review Server Credentials Expired – "Re-enter your sign-in for access" HOW?
Acrobat Pro DC v. 2021.00520058
Context: PDF review hosted on a Microsoft SharePoint server with Single Sign-On (SSO)
I am unable to connect to the server, check for new comments, send/publish my comments.
In View > Tracker > Reviews > Joined, I'm am given "Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access."
There is no way to do this.
Sometimes it says "Error: Could not get new comments. Adobe Acrobat cannot access the network. Please verify your computer's network connection and try again."
There is no problem with my connection.…
1 vote -
CC Nhxj
File not working
1 vote -
Accidental deletion
Why can’t I retrieve an accidentally deleted file?!
1 vote -
Please add a setting to DISABLE the addition of the "audit report" page on Adobe Sign documents. This should be easy to add, please add it!
Please add a setting to DISABLE the addition of the "audit report" page on Adobe Sign documents. This should be easy to add, please add it!
1 voteHi,
Thank you for your feedback. Do you mean the “audit report” included in the final copy of the Adobe Sign document emailed to you after it’s signed? Would you mind telling us the reason you’d like to have it disabled?
Thanks,
Adobe Sign Team -
Button in Adobe DC Pro is not working. There is no error message prompt when button is pressed.
Button in Adobe DC Pro is not working, there is no error message prompt when button is pressed, when attempted to create on new electronic forms. Please help.
1 vote -
Testi corrotti - Alcuni caratteri spariscono
Attenzione, non è affidabile. In documenti pesanti distrugge i testi, spariscono molti caratteri.
1 vote -
its broken fix it
ive tried to combine documents for 2 hours and gives me a failure message
1 voteHi Arielle,
Thanks for reaching out to us and apology for any inconvenience caused to you. Our teams has fixed the issue and combine should work fine now. Please check and let us know in case you still face any issues.
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poor
your product is corrupted. it will not open on my computer. your software is buggy and i will tell anyone not to use it.
1 vote
AdminShweta Sharda
(Admin, Adobe)
responded
Hi Nicholas,
Thanks for reaching out to us. It would be helpful if you can share more information with us on issue you are facing with document cloud. Are you not able to open the app or it is throwing any error? Can you send some screenshot?
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need help getting my send to work for my track and send
I am unable to get back on my Adobe track and send account. It went past the 30 days as I was not at computer. I don't know how to get back on as editing my payment info has not helped at all. Can someone get this going. The credit card info should have always worked so I do not know what is going on and am really in need of this product. I can't send files at all.
1 vote -
Acrobat Performance and Information Security.
The Acrobat is very cumbersome and doesn't work well at all. Your concept is very badly thought out and poorly engineered. It is software of inferior quality. Also your Cloud Access to Personal Identifiable Information (PII) is a serious issue and you can face serious legal action. Time for you to rethink your entire process as this is being reported to the authorities.
1 vote -
my account charges
I did not realize until now that 16.45 per MONTH has been automatically deducted from my account. There is NO way this amount is justified for the occasional PDF conversions during home use. If there are NO other cost options for these services PLEASE discontinue my account.
2 votes -
Horrific experience using this software
The acrobat is very cumbersome and doesn't work well at all. I tried to use this for a big business change we are going through and every document was returned to us due to issues we had editing it. I had to convert all files over to Apple's Preview, which worked flawlessly and allowed me to complete my project in a timely manner and without any stress. Adobe needs to review this software and redo it. It's terrible and I am shocked it is adobe brand.
2 votes -
Incorrect Handling if SMTP 4.x errors
Your e-mail sending is faulty. You are interpreting the following SMTP response as an UNDELIVERABLE status which is completely false and incorrect, where it is very clear your mailer is not handling it correctly:
[SMTP Status] 451 4.7.1 Please try again later
Most SPAM filters employ damping as a mechanism to inform new senders to just try again later when a new domain is sending to a recipient. SPAMMERS do not resend e-mails.
Adobe is now the first public commercial system that seems unable to understand this. This is VERY poor development practice.
1 voteHi Cobus,
Thanks for reporting this. We’ll look into it.
Adobe Sign Team
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Fout bij combineren, Conversie mislukt
Fout bij combineren / Failed to combine.
Every freaking time. I need this functionality 4 times a year. Nothing fancy, nothing special. Every (2nd) time it freaking fails. With a useless error, thanks for letting me delete and re-order all the pages first, to just notify me, that it eventually fail :'(
Adobe, your products aren't cheap. I want my money back.
1 vote -
Guys! I'm not here to troll. I like PDF. I'm trying to use it. But you have inundated me with too much info. Simplify!
Make it simpler. Please. You have wonderful products. Dealing with what you have here is like going to Macy's for a specific shoe or dress, and having some charming sales person drag you all around the enormous complex, introducing you to everything the store offers - until all I want to do is get out and fill out documents with a pen.
1 vote -
1 vote
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1 vote
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the idea is give free then after they get use to this software then the customer have no choice to buy and pay what ever the party demands
get use to the software then pay the software what ever they required money
1 vote -
Aggreged. use cases seem very short sighted on Adobe Fill and Sign.
The document detail is nice to have but poorly implemented.
I should be able to click on a document but not have the side bar open and close each time. This is annoying as ****.
1 voteHi Derek,
Thanks for your feedback. We’ll look into this.
Adobe Sign Team
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