4526 results found
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Slow
Hi since the update, preparing to send a doc has become very slow and sluggish and I get a "wait" popup. I have had our IT and have been told it is not my internet connection or our system and they cannot help
1 voteHi LaToya Kaipo,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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peruutus
Yritystoiminta on päättynyt konkurssiin joten tilin voi lopettaa.
1 vote -
Upgrade is NOT User Friendly
The new request for signature changes are no longer user friendly. It's bulky and adds excessive time.
1. I used to be able to just sign the form without having to wait for the email to come across.
2. I used to be able to change the "subject" title of the email going out, now i need to make sure the document is titled what I want the subject to be. Wasted steps
3. The toggling to change from signature, text, or whatever field desired for the recipient to fill in is cumbersome and now overly clunky.
Please correct or…1 voteHi Lindsey Walker,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Glitch in comments section covers up interface navigation buttons/scroll bar
I'm having a new issue with the comment bar over the past several days. Sometimes, it glitches so that the comments are on top of the interface buttons, making some features hard to access. What's more, it actually looks like the scrolling bar for the comments section completely disappears when this happens, making it extremely difficult to navigate through a long list of comments.
1 voteHi Jessica Drennon,
Thank you for your feedback. We appreciate your taking out the time to make us better. We have released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.
Regards,
Amit Gupta
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Mobile synchronisation should be there
The world is moving towards mobile use and so the services are more mobile friendly. Unfortunately you have taken away mobile app from subscription. Its not a good as per my personal opinion.
1 vote -
signaures more than required
The issue - signatures
The receiver are forced to sign the extra areas which the sender did not require to sign, it did not happen before until around two weeks ago, what we can do to fix the issue, otherwise the receiver need to sign more signatures than required1 voteHi Jimmy HE,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Multiple esign documents
Why can't I selected multiple e-sign templates to be sent for e-signatures. I can only select one.
1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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****** program
I ******* HATE Adobe! I hate the new version and I hate how UNintuitive it is compared to the older versions! I have to CALL tech support for the stupidest easy functions because everything is different and not easy to figure out without an instruction. If you don't use it, you lose it and I don't adjust or alter pdf's enough to remember how to alter forms. You people need to STOP adding all of these gosh **** functions and simplify more. In the Marine Corps the say this: K.I.S.S. Keep It Simple Stupid.
1 vote -
Error loading
Kept having errors while loading. Unable to format date. Changes not saved. Takes 30 minutes to get doc signed on 2 pages!
1 voteHi Phyllis Hwang,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Signed agreement
After sending an agreement for signing when I download the PDF the file is completely blank and when I download the original file any spaces in the file name come through as "%20"
1 voteHi Cullan Fitzwater,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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hard to use
I don't know how to use it. I make changes and it draws a line down the side of the page and the deleted part has discoloration.
1 vote -
Auto-populating signature lines as required after I send the doc.
I'm having issues with e-signature lines auto-populating where they shouldn't. I only required the customer to sign one line and it required them to sign all signature lines on the document that were intended for others. Is this some kind of feature or setting I need to shut off?
1 voteHi Ashley Berg,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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E-Sign New Version Issues
Will you restore some of the functionality of the Legacy E-Sign in the new version? I want to be able to drop word docs in, have then all sent in one batch, and then separately download the files with their same names and not have them combined into one PDF. The new E-Sign seems to combine all the documents before having them signed.
1 voteHi Joe Unger,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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AdobeSign Update Issues
- Multiple files need to be selected immediately in order to route multiple documents. If just one file is selected—even just to start—the system immediately kicks off the next page.
- The system combines all documents as it did before, but now there’s no way to separate the files. I can click the same buttons I used to to do this, but now ever routing package is just named “binder” regardless of what the file name is or what I named the routing package. I have to revert to just printing to PDF the pages I want, which doesn’t look as professional…
1 voteHi Kelsey Reybold,
We are working actively on giving you a better experience, so now you should be able to select multiple files, please, let us know your experience. Also, we are still working to enable the feature to download individual files.
To change the name of the the files, you can do it right after uploading multiple files by just clicking on the document's name, also, after preparing the document, while clicking on Review and Send, a window should appear. The name of the document should be displayed and can be changed.
We appreciate your patience and cooperation.
Thanks,
Sign in Acrobat Web Team
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Complaint - Close my account
This is the worst experience I've ever had with Adobe. Please cancel my account and send me an email to confirm.
1 vote -
Adobe Sign crashing and useless.
The new version of Adobe Sign sucks. It crashes often and every time I try to change the signature field to a signature block including email it breaks and tells me retry over and over and over. It also doesn't remember the names of people.
Please either change it back or test the software properly for bugs. This is using the web version.
1 voteHi Cullan Fitzwater,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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errors with saving
Error messages when saving make it impossible to complete changes needed. Am considering cancelling subscription if I cannot do the work I need to.
1 vote -
Adobe Update Causes More Work
The update that was rolled out in the 2nd week of January has completely ruined my experience with Adobe Sign. I previously was able to electronically sign documents using my identrust and then send them out to employees to sign. However, this new update requires me to flatten the document before it can be sent out, otherwise I receive an error message about an unsupported PDF. The update has made it much harder to send documents through Adobe Sign because now I have a completely new step to complete. Please look into this issue. I was transferred five times through…
1 voteHi Ruben Hormostay,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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E-Sign New Version Issue
The new e-sign setup combines files first and places them into one file. With the old version, I could have four files signed at once, and then separately download them with their same names after. Can you please bring this back? Overall very displeased with the new E-Sign version and will be using the legacy version as long as its available.
1 voteHi Joe,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Total dissatisfaction
Absolutely hating the new version. it is taking out fields from forms when trying to send for signature. Miserable. I don't have time for this. Very unclear. I plan to look into other platforms for sending for signature. Where is the improvement?
1 voteHi Laurabeth Barnett,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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