Document Cloud Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.

Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community


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  • My feedback
  1. I hate this update

    This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was…

    9 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. CUSTOMER FEEDBACK

    It is obvious that there is overwhelming, unanimous, disapproval of the new Adobe Sign layout. I have yet to see a positive comment regarding the new layout.

    Adobe, for once, can you please accept the customer feedback proclaimed so loudly across these boards and let us go back to the old version/view? At least give us the option to do so and you can continue testing this new style for those that actually want it.

    You tried and you meant well, but it was not received well, to say the least. If you can revert, we can forgive.

    This is…

    9 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. HORRIBLE NEW DESIGN!!!

    ITS HORRENDOUS! Its insane how horrible this product is. i HAD BARELY LEARNT WHERE TO FIND MY FILES UNDER THE "MANAGE" TAB. now all of that is gone, without notice! in the new interface, you dont even know who is the one that has signed the document. You should be ashamed with this product. I cant wait to move on.

    8 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Previous version was way better

    Well to be honest I preferred previous version WAY better than this one. It's harder for me now to handle larger amount of files. :(

    8 votes
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    0 comments  ·  Upload and Organize files  ·  Flag idea as inappropriate…  ·  Admin →
  5. Adobe update is crazy

    Why can I print from Adobe document stupid cloud. I should of never updated. When I do print half the pages is missing . Wish I could go back to old version without an update Also when I want to send a email I would like to go thru google email .

    7 votes
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    0 comments  ·  View PDF files  ·  Flag idea as inappropriate…  ·  Admin →
  6. ******** interface redesign. Adobe sucks

    You people are unbelievably incompetent with this. What a bunch of hats. How am I supposed to find older sign documents? So freaking clever with your ***** redesign, aren't you?

    7 votes
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    3 comments  ·  Home  ·  Flag idea as inappropriate…  ·  Admin →
  7. Template Access

    I've already spoken with someone in customer service via phone, but I just wanted to make it very clear that it is simply embarrassing for a company as large as Adobe to have shipped this completely broken update to Sign/Document Cloud. Clearly little to no QA was done with this product as anyone who uses this on a semi-regular basis would see that access to templates had been extremely limited (or simply removed entirely). I have never been this frustrated with Adobe, seriously, this was a MAJOR ***** up on the part of your engineering team, and if another issue…

    7 votes
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    1 comment  ·  Upload and Organize files  ·  Flag idea as inappropriate…  ·  Admin →
  8. Backwards mess. Lost many important functions

    YOU CHANGED THE APP SO BAD!!! I can no longer "forward: to another person, the same group of files and wording that I sent to another person previously. This really renders your app useless to me, because now I must rewrite the introduction each time. ????

    7 votes
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    0 comments  ·  Share files  ·  Flag idea as inappropriate…  ·  Admin →
  9. Horrible new design!

    This new website is horrible! I can't even send out reminders anymore. I can't believe this went out without notice and I can't switch back.

    7 votes
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    2 comments  ·  Home  ·  Flag idea as inappropriate…  ·  Admin →
  10. poor coversion from Arabic PDF to any

    i subscribed and i have membership for one month and all the details that i have on Arabic language on pdf and i need to convert it to the Excel in the same language and format but you can see the language it is really bad . also, there is no Arabic language to convert to keep the same language . please help me

    tafweeqasiri@gmail.com

    6 votes
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  11. poor excel conversion

    the current conversion from pdf to excel lumps all the words in one cell, used to be converting the words into individual cells.

    6 votes
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  12. Close a review

    I met with a customer who asked to be able to prevent reviewers from adding more comments but allow them to have access to view or download the file. Currently, the only options available to end a review are to Unshare (revoke access) or Delete the review.

    6 votes
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    3 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unable to read pdf from documentcloud.adobe.com account

    I am unable to read the document on from my account on the documentcloud.abobe.com.

    I have a message o the following effect
    "Please wait...

    if this message is not eventually replace by the proper contents of the document, you PDF viewer...."

    (but I can read the same document from my laptop using adobe acrobat reader DC )

    6 votes
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    0 comments  ·  View PDF files  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow users to organize and delete files

    FEATURE REQUEST: Allow users to create folders to organize files.

    FEATURE REQUEST: Allow users to delete files.

    PROBLEM: I cannot organize my files in any way, nor can I delete files that are irrelevant. This has rendered the experience almost unusable, as I cannot distinguish useful files from ones I don't need.

    6 votes
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    0 comments  ·  Home  ·  Flag idea as inappropriate…  ·  Admin →
    cfrench responded

    Thank you for your feedback. Can you tell us more about what you’re trying to do? If you click on the Files tab, you’ll find that you can delete files that you’ve uploaded and create folders to organize them. Is it that those capabilities are not easy to find?

    You’ll also find files that you’ve shared for Viewing, for Review or for Signature in lists under “Shared”. Are you trying to organize those files?

  15. Please bring back Manage section of Adobe Sign ASAP!

    The new Adobe Sign interface is very difficult to use--especially the For Signature list where you are supposed to view/manage all of your signatures/status.

    The old Adobe Sign Manage section was WONDERFUL--easily could view what was happening with the different sections:
    Waiting for Me to Sign
    Out for Signature
    Signed
    Canceled
    Archived
    Library Templates

    The new format is hard to view, I can't delete excessive drafts to clean things up and it doesn't even show the name of the other party in the list--you have to click on it and read through the info at the right.

    Please, please, please…

    6 votes
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    0 comments  ·  Home  ·  Flag idea as inappropriate…  ·  Admin →
  16. formatting changes?

    Hello,

    Has the format changed for Adobe Docusign? I am not able to see the Manage Documents page or regular formatting today.

    Thank you,
    Carmen Bronston

    6 votes
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    2 comments  ·  Home  ·  Flag idea as inappropriate…  ·  Admin →
  17. Combine pdf in Adobe Acrobat desktop application (not in DC)

    Please bring back Adobe Acrobat desktop application.
    Please make partial functionality, like combining pdf's, available in the desktop application (in stead of in the cloud).
    I am so sick and tired of getting combination error's without any details. Why are there not details about the errors inside the documentcloud?

    5 votes
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    4 comments  ·  Combine files  ·  Flag idea as inappropriate…  ·  Admin →
  18. Unable to process request Please contact customer support for help

    Unable to process request
    Please contact customer support for help

    5 votes
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    0 comments  ·  Create PDF  ·  Flag idea as inappropriate…  ·  Admin →
  19. Wie soll ich dies verstehen: wann hab ich ein ABO dafür gemacht.

    Lieber/Liebe Harald Hermann,
    hiermit erinnern wir Sie daran, dass Ihr Adobe ExportPDF-Abonnement innerhalb von 30 Tagen verlängert und Ihre Kreditkarte belastet wird.
    Wenn Sie nicht möchten, dass Ihr Abonnement automatisch verlängert wird, ändern Sie Ihre Kontoeinstellungen unter: http://www.adobe.com/go/acommysubscriptions_de

    Das Adobe ExportPDF-Team

    © 2019 Adobe Inc,. All rights reserved. 345 Park Avenue, San Jose, CA 95110 USA

    5 votes
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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  20. PDF convert error

    I'm trying to create PDF file, but always show an error "Unable to process request"... What can I do?

    5 votes
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    0 comments  ·  Create PDF  ·  Flag idea as inappropriate…  ·  Admin →
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