Acrobat Web
Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.
Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.
Please provide the following information. You can post a new idea or search for ideas already submitted.
For a new feature request:
- Brief title
- Description of desired feature
- Why the feature is needed
For a new bug:
- Brief title
- Steps to reproduce the issue
- Environment (OS, other related application versions, etc.)
- Expected result
- Observed result
The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.
UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.
For all other questions and discussions, visit the Document Cloud PDF Services Community.
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Unable to process request Please contact customer support for help
Unable to process request
Please contact customer support for help6 votes -
Close a review
I met with a customer who asked to be able to prevent reviewers from adding more comments but allow them to have access to view or download the file. Currently, the only options available to end a review are to Unshare (revoke access) or Delete the review.
6 votes -
PDF convert error
I'm trying to create PDF file, but always show an error "Unable to process request"... What can I do?
6 votes -
Allow users to organize and delete files
FEATURE REQUEST: Allow users to create folders to organize files.
FEATURE REQUEST: Allow users to delete files.
PROBLEM: I cannot organize my files in any way, nor can I delete files that are irrelevant. This has rendered the experience almost unusable, as I cannot distinguish useful files from ones I don't need.
6 votes
cfrench
responded
Thank you for your feedback. Can you tell us more about what you’re trying to do? If you click on the Files tab, you’ll find that you can delete files that you’ve uploaded and create folders to organize them. Is it that those capabilities are not easy to find?
You’ll also find files that you’ve shared for Viewing, for Review or for Signature in lists under “Shared”. Are you trying to organize those files?
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Can't add files from Google Drive
Trying to add files from Google Drive and get the following error: "Sign in with google temporarily disabled"
It was working before the update of Adobe Document Cloud.6 votes -
formatting changes?
Hello,
Has the format changed for Adobe Docusign? I am not able to see the Manage Documents page or regular formatting today.
Thank you,
Carmen Bronston6 votes -
Adobe sign Stuck on loading
The page is stuck on Loading Adobe Sign
5 votes -
Adobe made this product too expensive and more complicated than necessary
Thank you (sarcasm intended) for what used to be a very simple and efficient pdf product and making it expensive and difficult to use. I purchased an annual subscription in 2019. I find it almost useless for simple tasks like reading a pdf document and adding a signature. When I find an alternative product, you can be sure I will drop Adobe Creative Cloud.
5 votes -
Downloading Acrobat DC Pro
Hi, I can't seem to download Adobe Acrobat DC Pro. The installer package starts to run, but only downloads to 9.2 percent, and then stops, repeatedly. Please let me know how I can download DC Pro without this problem. Thank you.
5 votes -
does not convert to word properly
just bought the package to convert pdf to word. of the several pages in the document, some pages converted, some did not, when its all text. frustrating!
5 votes -
Option to set a default color
I met with a customer who asked for a way, as a reviewer, to set a default color that would apply across all reviews they participate in.
5 votes -
Cancel Subscription
Please cancel my subscription. I have tried several times over the last couple months and have been unsuccessful. Thank you for your help.
Chris
678.301.98915 votes -
Cookie banner hides "click to sign" button
The cookie banner hides the "click to sign" button. This has caused significant confusion for people trying to sign agreements as they aren't aware that they haven't completed the signature process. When I tell them they need to click the "click to sign" button they say they can't find it.
5 votes -
Cropped document view
In der Ansicht "Freigegeben" geht das Layout über den rechten Bildschirmrand hinaus, sowohl im Vollbild- als auch im Fenstermodus.
MacOS 10.13.6
Google Chrome Version 71.0.3578.805 votes -
Connect to Creative Cloud
Hello!
How can I connect Document Cloud to Creative cloud? And why are they separated in the first place..Or alternatively, Adobe Scan app should have an option to save the pdf in the creative cloud instead.
Cheers,
Jouko5 votes -
Want to print directly without downloading signed file
I don't want to download a file in order to print it. It would be good to have an option to select a signed file and directly print it in a good format. If you print a file in view mode, it prints off the page.
5 votes -
recipients needed in Shared documents
Include the recipient of shared dcocuments.
In the process of gutting Adobe Sign, the list of documents in the "For Signature" 'tab' no longer includes the recipient of the document. This makes reviewing / identifying documents much harder.5 votes -
TERRIBLE!!
Ésta nueva actualización está terrible, antes nos dejaba filtrar los documentos y se mantenía el filtro, también dejaba buscar por nombre y correo (Nos es mucho más útil y práctico) ahora hay que revisar documento por documento para encontrar a una sola persona o matrícula!
5 votes -
Names of receivers not viewable
How can I view to whom I sent my request for signature? The names of my files are always the same, just the person receiving it changes.
This setup is time consuming to try and figure out which one is the one I am looking for.
Thx5 votes -
the upgrade is not working for us. (yet)
Hi,
Adobe seems to have upgraded and a lot has changed. Kindly take us through the changes.
We are unable to:
*To see whom the contract belongs to
*Delete contracts
*Set reminders
*To see the status of the contract
*To see who sent the contract.Please send us more information on the version of this programme. I was unable to search for tutorials on Youtube.
Please help us as soon as possible.
With Gratitude,
Natalie
5 votes
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