598 results found
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2 votes
I am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using and also the details which selected options -
Multiline Form Preset Line Height
I would like to have a Text Field Property that would allow presetting of line spacing on multi line text fields. Currently, it appears that it can only be adjusted after there is already text in the field that would be submitted by the form filler.
2 votesWe value your suggestion/ideas and we will have the engineering notified. Should we need more information inregard to this, we shall connect with you
Thank you for your patience. -
Acrobat crashing and wants to reopen previous windows/documents almost every time. Mac OS X Mojave.
Pretty much every time I open Acrobat, I get a window asking me if I want to restore the previous documents, because Acrobat had crashed the last time (but I didn't notice this -- I quit it manually and no notification of a crash until the next time I start up).
2 votesI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using -
Acrobat Pro DC repeatedly crashes after updating to Mac OS 10.14.2 (Mojave)
Acrobat Pro DC began crashing immediately and repeatedly after updating to Mac OS 10.14.2. (MBP 15/32GB/4TB/ 2018).
After searching Acrobat forums, it appears others have experienced this issue, albeit with prior updates of High Sierra.
My solution: I attempted a solution that was successful in one of the posts. I uninstalled Acrobat using the uninstall function of the application. I rebooted in 10.14.2 and then reinstalled Acrobat Pro DC. Acrobat Pro DC now works well, without apparent glitch and no crashes after 2 days of constant use since the uninstall/reinstall procedure.
2 votes -
mark up tools:
what happened to the old mark up tools? highlight text with note, delete text (red line through), etc??
I used those extensively previously, and this new version is pretty useless without them2 votesHi, Thanks for reaching out to us.
We are extremely sorry for the inconvenience caused to you.
Can you use Strikethrough text or Add Note to replace text to create the red line through .
If you have any specific requirement of a new annot , please let us know the exact use case for the same .
If the use case is not met by existing annots, we shall add this requirement to our product backlog. -
BUG - The app randomly exits full screen mode on MacOS Mojave
BUG - The app randomly exits full screen mode on MacOS Mojave
2 votesHi,
Can you please update if you are still facing any issue ?
Also Please update your Mojave OS to 10.14.2 and see if issue persists ?Thanks
Ayush Jain -
Acrobat 2019.008.20071 and Pitstop Edit 13 Tools missing.
After Acrobat updated to 2019.008.20071, my Enfocus Pitstop Tools have disappeared. I have tried uninstalling/re-installing both Acrobat and Pitstop. With no change. I have checked for an update to Acrobat but get a message that 20071 is the latest version. Enfocus says the problem is in Acrobat.
When can i expect a fix for this. I need these tools in order to be able to work with my customers. Thanks
2 votes -
Bug: Reduced Size PDF Leads to Corruption
We are a publisher which also publishes PDF version online. In trying to use the latest version (2019.008.20081) to save as reduced file size, the text becomes corrupted.
2 votes -
Send and Track not working
Twice today I have Shared a document with someone, clicked the track button, and the document DOES NOT appear in the list of files called "Shared for Viewing." Does my recipient have the doc or not? If I don't get these documents in on time I am out of business.
2 votes -
Unable to convert files to pdf
I purchased the Adobe PDF Pack in August 2018 but now, each time I try to convert a file, I get a message saying that my trial has expired and I must buy to continue. Please tell me how to fix this or return the money I paid. Thank you.
2 votes -
Dont crash lose 3 hours of my work and then not be able to bring it up the file, how about that for a great idea. Thanks!
dont crash and have a **** program that loses large amounts of work. Thank god there was an auto save oh wait it crashed and didnt work too.
super!!!!!
2 votesI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using -
Sent Date/Time on Share email is not accurate
When PDF documents are being shared via Adobe Share (f/k/a Track & Send) it appears with a California Time Stamp, not the Date/Time from the sender, this needs to be corrected as date/time stamping is very important.
2 votes -
How to save pdf document to computer. Save as is not working since I downloaded DC
What do I use to save pdf file to my documents. If this is not fixed, I will have to cancel my DC. I need this feature many times. When I press "save as" a blank screen appears and it stays blank.
2 votes -
Attaching PDF document to email on Mac
When I select "File" & "Attach to email". I get an error message "Server Connection Error. Please verify that port 143 is available for connection on your machine or contact your administrator. Please advise how I can fix this?
2 votesHi,
Apologies for the inconvenience caused!Could you please try to install the latest update and try to send file via email again.
Steps to update :
1. Help→Check for Updates.
Regards,
Sahil -
2 votes
Hi
Can you share following details:
Which version of Acrobat/Reader are you using?
Which printer and what printer settings?
Steps for printing the file?Can you share a test file with us via Document Cloud or Dropbox link?
Thanks
Tanvi -
Bug in printing certs after update
I cannot print my certificates from Acrobat now. I have to move to word to print each page with a boarder. This started with the update. I print many certs a day and this takes far more time and changes the font. If it does not have a boarder I can print. This is frustrating and a waste of time. I did not have this problem before.
2 votesHi Tracy,
Sorry for inconvenience caused, we have fixed few print issue in recent patch (19.008.20074). Please check your Acrobat is updated. You can update by opening the application (Acrobat/Reader) and going to Help > Check for Updates.
If you still face the issue, please share few detail to narrow down the issue:
1. What error are you getting while printing? Is some data is missing from Print output.
2. What is the printer/Driver you are using?
3. What kind of boarder does the file contain? If possible please share/send sample file on mrraj@adobe.comThanks in advance,
Best Regards,
Mridula Raj -
Newer version
For some reason my programme quit! When opened, it was updated to a newer version - I DID NOT ASK FOR IT - i work with this software every day and now I cannot tick off my corrections as I work (box for tick is NOW right click and scroll down...!!!)
IT IS TIME CONSUMING - please put it back!!!
My work is time based and not a toy.
regards
HH2 votesHi,
Could you please let us know the following information:
1) Version of Acrobat DC you are using.
2) Which OS are you on.Thanks
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after create link page zoom changes
windows 10, Acrobat pro DC 2019.008.20074
bug?
description of issue:
- page zoom of pdf is fit width
- select text/location where the link must be inserted
- right mouse click -> create link
link action = go to a page view
- click next
- go to page/section to where the link must go
- click Set link
- the pdf jumps back to the location of the selected text.and now the page zoom is not longer fit width but custom.
2 votesI am sorry for the inconvenience you are facing.
We are not able to reproduce this at our end.
Can you share with us some sample PDFs with which you are facing this issue. -
Required fields on creating from in Acrobat DC
I don't want the required fields outlined with a red border when my client opens the form, only when they have completed it if there are any required fields missing. This would seem logical & I cant understand why this isn't already in place?
2 votesYou will need to implement keystroke script for this. You can use the Properties dialog > format > Custom options to use.
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I spent 30 minutes redacting a document, removing metadata, and when I hit save---poof! it disappeared. I could quit.
Document disappeared completely. The most bizarre disappearance of a 30 minute project EVER.
2 votesAcrobat has inbuilt mechanism for Auto-save to recover files in case of a crash.
Requesting you to please let us know if you have received the prompt to recover your file on relaunch.The default time settings of Auto save are present & modifiable at-
Preferences-Documents Section→
Save settings.
- Don't see your idea?