721 results found
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zoom out while typing
I don't understand what I'm doing to make this happen, but when I am typing using fill and sign the page starts zooming out when I type certain keys. It didn't do this before the last update. I've noticed it happens when I type 1 or 2. Is there some shortcut I'm calling without noticing? How can I make this stop?
1 voteHi,
We have made some fixes around this area. Can you please update to the latest version : Go to Help > Check for updates.
Do let us know if you still observe the crash after updating to the latest version (2019.010.20069).
Regards,
Sandeep Grover -
Acrobat Pro DC used to convert XPS files from the properties menu, but the latest update gives an error message about "not supported". Why?
The Windows 7 interface to Acrobat Pro DC used to work just great until the last upgrade. You could use the properties menu selections to combine PDF files or to convert other file types into PDF just fine. It worked with XML and image file types to build a PDF. The latest Acrobat Pro DC now wants you to use a drag-and-drop to combine PDF files and gives errors with file conversion for document types that used to be supported, like XML.
1 voteXPS to PDF conversion is not supported on Acrobat Reader. Please use Adobe Acrobat Pro DC, Acrobat 2015, and Acrobat 2017 for the same.
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Acrobat Pro DC crasches when dragged tot external screen
On Macbook Pro, OS Mojave: when Acrobat Pro DC starts it's always at the main 15" screen of the Macbook when i simply want to drag the window to my external 27" screen (LG) it crashes instantly. Note that that it does not matter if Acrobat is in fullscreen or regular floating screen modus. I also tried to move the screen by using the Mac OS Mission Control but Acrobat crashes anyway. After crashing i get only the error report: "Acrobat has stopped unexpectedly"'.
1 voteThanks for confirming that the issue is fixed now.
So i am closing this thread now. -
tracking anonymous views on shared links
Send and track used to track anonymous views on shared links. For instance, I generate a PDF and a customer posts the link to their website, I could track the number of anonymous views and downloads. I I can no longer do that directly from Adobe, I have to log into the old cloud. The new UI in the cloud does not display this information either.
1 vote -
BUG: Shortkey to Accessibility menu does not work in French
For the production of a robot, I need it to use hotkeys to get into menu's in Adobe acrobat. I got everything to work in English and Dutch languages. But when I want to access the same menu's with a combination of ALT and the desired letters (they differ per language offcourse), in French; All of a sudden he does not get past ALT+S (for accessabilité, which is accessability in French).
I think there must be a bug hidden somewhere.
1 voteHi,
Since I haven’t heard from you, I believe that the issue is fixed.Feel free to contact us is there is any issue.
Thanks
Rachit -
Free version-Adobe
How to shift page from left to right ? (The bar at the bottom of the screen is greyed and not accessible.) Thanks.
1 voteHi,
Since I haven’t heard from you, I believe the issue is fixed. If you have any other problem in future, fell free to contact us.Thanks
Rachit -
Allow 'No Fill' option for shapes to quick tools color changer
I can choose 'no color' in the properties dialog box for shapes, but this option is not available in the quick tools color change drop-down box. If I want a blank fill, I have to open the detailed properties dialog box every time. Can you add a 'no fill' color to the quick tools drop-down?
1 vote -
1 vote
Hi,
There is an option to increase the line spacing when you convert the text to a comb field. Follow the below steps :
1. Place a text field.
2.Convert it to a comb field by using the 4th option in the quick tools section (next to delete icon)
3. Increase the line spacing by using the re-sizer on the right hand side of the comb field.Let us know if this works for you !!!
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Acrobat DC crashes when opening a second PDF
Like many others I am unable to have more than one PDF open using Acrobat DC. I've gone through all the suggested troubleshooting measures and nothing has fixed the issue.
It doesn't matter how I attempt to open the 2nd PDF, Acrobat DC immediately crashes.
Any help with this would be great.1 voteI am sorry for the inconvenience you are facing.
Can you please update acrobat to the latest version.
The 2nd pdf will open in the newer tab. -
Bug: Valid JPEG inside PDF fails to decode in Acrobat DC
Bug: The attached PDF file has a perfectly valid JPEG image (1200x1600 RGB, progressive), but Acrobat DC reports "There was an error while reading a stream." Every other application can display the PDF fine (Dropbox, Microsoft Edge, PDF Expert, Google Chrome, etc). If the JPEG stream is extracted to a .jpg file byte for byte, every viewer can display it. I don't know what causes Acrobat to fail to decompress (DCTDecode).
1 voteIssue is fixed in latest DC build.
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SHOCKING CUSTOMER SERVICE
I have just wasted AT LEAST two hours of my time that will never come back trying to find a way to use the CD i bought some time ago and was told that i could download another version of it with a new attached serial number that would allow it to work although it is old.
Long story short ......hours of time waiting, inefficient language skills from customer service reps and in the final analysis a piece of software that definitely no longer works and that is known by you but not mentioned to customers. It is not the…1 voteNo response from user.
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Stop changing its behaviour by default
PLEASE! When you make a so-called "improvement" DON'T make it default to new behaviour. Include that new feature as an option, but don't force me, in the middle of my work day, to suddenly have to cope with unexpected behaviour and then spend all kinds of time researching how to REMOVE what you have just done to it. You just made it default to using tabs instead of new windows, and I am BEYOND frustrated! For those who want that...fine, but don't force me to use that so-called feature. It's not a feature for me. I have to have two…
1 vote -
1 vote
We are closing the issue due to no further communication from the customer end.
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Team and personal id linkage - to stop repeated account swapping
I have a Team Account (work email address) for Acrobat Pro
I have a personal account (personal email) for Creative Cloud Photography Plan.
I use both work laptop and personal desktop for work application.
I wish to remain logged into CC for LR access, but when I want to use Acrobat Pro, I am forced to swap ID. As Acrobat Pro is my default PDF viewer, this happens a lot.
The answer given was to ask my corporate Adobe Acount Admin to use my personal email address not my work email.
This is mad.
Corporates don't make this easy. I…1 vote -
Cannot Combine documents
I used Adobe Acrobat Pro DC on a Windows 7 64 bit desktop environment.
I simply select the combine documents icon button, it has me choose either existing open document or add unopened documents. Either way it does not work. When I select open document, it has the one open document and then I need to add the 2nd document to combine, and I select it, those documents never populated the page and thus I cannot move to the next step of clicking on the "Combine" button. This has happened multiple times. I think of asking for a refund and…
1 voteThanks for confirming. Its great to know that your issue has been resolved.
Keep us posted if you face any issue.Thanks,
Mridula -
Licence Activation is standalone and not connected to Creative Cloud
BUG - Licence Activation is standalone and not connected to Creative Cloud
We have Creative Cloud collection subscription and the licence activation to acrobat is not connected to being signed into Creative Cloud.
so you have to sign in twice.
Please fix this so it is part of the whole family. We should only have to sign in once to activate all the software in creative cloud suite.thanks
1 vote -
When I use the fill & sign feature with latest version
The older version seemed faster when I used fill & sign. Also, when I place the cursor in the field you want to fill, I used to be able to use my up and down arrows to adjust it to the field better. It seems slow and sluggish now.
1 voteHi,
We have made some fixes around this area. Can you please update to the latest version : Go to Help > Check for updates.
Do let us know if you still observe the crash after updating to the latest version (2019.010.20069).
Regards,
Sandeep Grover -
1 vote
Hi,
Apologies for the inconvenience caused!
Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.
Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html
Please let me know in case of any concerns.
Regards,
Sahil -
Second ID for Second Subscription
If a customer wants to purchase more than 1 subscription, they should not have to create a second email and sign in as a separate customer. In order to buy 2 subscriptions, I have to create a separate email, separate password, and sign in separately under a second Adobe ID.
1 vote -
I am so disappointed because this widely used program is too expensive for a person living on disability to afford.
Affordability is way over the top for this idea. A program that is so widely used by most everyone is dangled at us like a bone on a string and we cannot afford to purchase it. A few dollars to thousands of people who can afford it, is millions to a few who cannot make ends meet everyday. Why is there not concessions made for those who simply cannot afford it. The supposed "free" PDF programs are not free, or at least I cannot find one that is. This is ridiculous. Prior to becoming disabled, I went to school and…
1 voteThanks for your feedback, we will take this concern forward with the concerned team.
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