726 results found

1. Emailing PDF Files

   I do not like the fact that I cannot just simply send a PDF as an email attachment any longer with the new upgrade 10-3-18.

   Having to go through all the steps of going the the share process is very inconvenient when you have to send hundreds of different PDF through the course of the day.

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   5 comments  ·  Other  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminArvind Yadav (Admin, Adobe) responded

   Hi,

   Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

   Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

   Please let me know in case of any concerns.

   Regards,
   Arvind

2. Open in separate windows

   I just had my computer repaired which required a migration of my old computer SSD to a new SSD. Before that, I used to be able to open up several PDF files at the same time in their own window, which is how I like to work as I frequently have to review multiple documents at the same time. I would like to know if that option still exists and if not I would like it back please.

   Also, the icons have changed on my desktop (why; that was your brand and was easy to depict from other doc files?).

   I used to be able to "fit a page to the full Adobe view screen" but that seems to be gone now too. And the Tool option seems not so helpful. I want the old version of Adobe back.

   Help please.

   I just had my computer repaired which required a migration of my old computer SSD to a new SSD. Before that, I used to be able to open up several PDF files at the same time in their own window, which is how I like to work as I frequently have to review multiple documents at the same time. I would like to know if that option still exists and if not I would like it back please.

   Also, the icons have changed on my desktop (why; that was your brand and was easy to depict from other doc files?).

   … more

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   Resolved  ·  digvijay singh bisht responded

   I am sorry for the inconvenience you are facing.
   For openign several PDF files at the same time in their own window you can
   1)open the preferences box by going to edit menu > click on preferences or by pressing ctrl+k
   2) In categories select ‘General’
   3) In basic tools uncheck ’Open documents as new tabs in the same window.

   For “fit a page to the full Adobe view screen” you can
   1) Right click and select ‘Document properties’
   2) Click on Initial view tab and select your preference in ‘Layout and Magnification’

   I hope this will help you.

3. Defect-Radio Button/Checkbox border disappears when selected

   Behavior: When selecting one of the radio button options, the border disappears. Note that this appears to be affected by the field highlighting, which is enabled by default for Reader and Acrobat.
   Steps to reproduce:
   1. Setup a form with multiple sets of radio buttons, where at least two options exist for each set of radio buttons
   2. In the Appearance properties tab for the radio buttons, set the Border Color to black and Line Thickness to "Thin"
   3. In the Options properties tab set the Button Style to "Cross"
   4. Open the form and select one radio button from each set, and notice that the border disappears on the selected options.

   See the attached file for an example of the behavior

   Behavior: When selecting one of the radio button options, the border disappears. Note that this appears to be affected by the field highlighting, which is enabled by default for Reader and Acrobat.
   Steps to reproduce:
   1. Setup a form with multiple sets of radio buttons, where at least two options exist for each set of radio buttons
   2. In the Appearance properties tab for the radio buttons, set the Border Color to black and Line Thickness to "Thin"
   3. In the Options properties tab set the Button Style to "Cross"
   4. Open the form and select one radio button from… more

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   2 comments  ·  PDF Forms  ·  Delete…  ·  Admin →
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   Resolved  ·  Bhavna Negi responded

   This is as designed.
   As you select the radio button, you will observe a light gray, beveled frame appears around each button boxes.
   You can see the difference as you make changes in “Line Style”

4. Mac Mojave: "save" screen is blank

   When I open a PDF and choose the save command or save from the File menu, the "save" screen that pops up is blank. This is a significant functionality that is critical to using the software.

   I am running Mojave 10.14.3 and Adobe DC 2019.10.20098

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   Resolved  ·  digvijay singh bisht responded

   Not able to reproduce at our end, can you please check this again by updating acrobat and trying this again.

5. Subscription use analytics

   Now that I can no longer license Acrobat Std / Pro per device, Adobe must provide customers analytics to ensure I'm not wasting my subscriptions on named users who aren't using them. If I think of a named user subscription like a water tap, I need to ensure the spigot is not left open unnecessarily and wasting water. Please develop analytics (like others have) that tell me if a named user who has an Acrobat Pro subscription is using any Pro functionality, and how frequently. Same for Acrobat Standard subscriptions. This will allow me to re-assign unused subscriptions instead of just adding more, and hoping that the large sum of money Adobe receives isn't being wasted. Thank you.

   Now that I can no longer license Acrobat Std / Pro per device, Adobe must provide customers analytics to ensure I'm not wasting my subscriptions on named users who aren't using them. If I think of a named user subscription like a water tap, I need to ensure the spigot is not left open unnecessarily and wasting water. Please develop analytics (like others have) that tell me if a named user who has an Acrobat Pro subscription is using any Pro functionality, and how frequently. Same for Acrobat Standard subscriptions. This will allow me to re-assign unused subscriptions instead of… more

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   Resolved  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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6. One install for all editions of Adobe Reader, Acrobat Standard, Acrobat Pro

   Now that Acrobat Std and Pro are licensed per named user, and not by device, there is no need to have separate installs of Adobe Reader, Acrobat Std / Pro. There should be just one install that I can put on every single computer. If the user doesn't sign in with an Adobe ID (or enterprise/federated ID) they get access to Reader functionality. If they sign in and their ID has been assigned a Std subscription, they get to use Std functionality. If they sign in and their ID has been assigned a Pro subscription, they get to use Pro functionality. The truth is that per named subscription costs more AND increases administrative overhead. Customers should at least be treated greater value, not only in end user functionality, but in administrative functionality directly resulting in lower administrative costs.

   Now that Acrobat Std and Pro are licensed per named user, and not by device, there is no need to have separate installs of Adobe Reader, Acrobat Std / Pro. There should be just one install that I can put on every single computer. If the user doesn't sign in with an Adobe ID (or enterprise/federated ID) they get access to Reader functionality. If they sign in and their ID has been assigned a Std subscription, they get to use Std functionality. If they sign in and their ID has been assigned a Pro subscription, they get to use Pro… more

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   Resolved  ·  2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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7. Reveal (file) in explorer

   Please add an option (like in Photoshop or InDesign) where the open document opens in explorer (see german screenshot "Im Explorer anzeigen"

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   Resolved  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. Leased Acrobat

   Can I use my leased Acrobat subscription on my cellphone? How would I go about that?

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9. Restore direct to email tool in menu bar, en

   Restore email tool that directly attaches document to an email in the user's client software, or provide a way to customize the tool to do that. Tool in new version opens a new window with various Adobe ecosystem options, adding an unnecessary work step.

   11 votes

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   0 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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   Resolved  ·  Sahil Singla responded

   Hi,

   Apologies for the inconvenience caused!
   Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

   Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

   Please let me know in case of any concerns.

   Regards,
   Sahil

10. please have a notification when updates are available, when the autoupdater is turned off

    Supply an update required notification for users who wish not to use the auto update function

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11. Payment

    My Employee whose Credit Card was given for monthly payments has left and adobe payment was failed. I have added a new credit card but don't know how the payment will be charged to that new card.

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12. Usability

    My attempts to use Acrobat were the most frustrating experience of my 31 years on Macs. The program crashed constantly. Simple operations proved to be obtuse and non-intuitive and the layout of the tools, together with the process of interacting with the program, is very badly thought out. The tools page opens a page of cheesy icons resembling something from a children’s book, and why, for example, would anyone hide the ability to insert a rectangle under ‘comments’? Crazy.
    I spent almost a whole day (consulting Adobe help files and online sources) just trying to bring an image to the front. I had to give up in the end because absolutely nothing worked and why does a PDF program not accept imported PDF images? PNG and jpegs work OK.
    The play buttons for audio annotations, with their thick bounding boxes, are HORRIBLE. There appears to be no way of constraining the aspect ratio of dragged-out shapes and attempts to refine them after placement just distort the whole icon.
    Custom icons using posters only appear to work with WAV files but MP3 is the most common online format by far.
    Altogether a really nasty program. Sorry,

    My attempts to use Acrobat were the most frustrating experience of my 31 years on Macs. The program crashed constantly. Simple operations proved to be obtuse and non-intuitive and the layout of the tools, together with the process of interacting with the program, is very badly thought out. The tools page opens a page of cheesy icons resembling something from a children’s book, and why, for example, would anyone hide the ability to insert a rectangle under ‘comments’? Crazy.
    I spent almost a whole day (consulting Adobe help files and online sources) just trying to bring an image to the… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Since we haven’t heard back from you for so long, We are closing this thread.

    If you still face any issue, do let us know

    Thanks
    Ayush Jain

13. Where is restore button?????

    How to reopen the last page which I was reading in case of power failure?

    1 vote

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since we haven’t heard from you, I believe the issue is resolved for you.

    Feel free to contact us if you have any issue.

    Thanks
    Rachit

14. Crash opening Output Preview window

    Crash when trying to open the Output Preview window in Acrobat.

    Architecture: x86_64
    Build: 19.8.20074.305283
    AGM: 4.30.81
    CoolType: 5.14.5
    JP2K: 1.2.2.41572

    https://pastebin.com/zr0hRiQH

    This is since the latest update, sometimes the preview window does open, but mostly the complete program crashes. This happend with several documents.

    4 votes

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Good to know that the issue is fixed now.
    Closing this thread here

15. Enterprise License Activation Configuration Options

    Please enhance Named User licensing to better accommodate enterprise needs.

    We only issue Enterprise / Federated ID to our users, they will never have a personal AdobeID.

    Please enhance the licensing to:
    Enable a way to suppress the Sign in screen which requests an Adobe ID.
    Automatically select the Enterprise ID sign in screen.
    Prevent the appearance of the Adobe/Enterprise ID selection screen.
    Alternatively, allow background (registry / preference file) population of enterprise ID credentials so that all of the options are pre-filled and the process can be automatically attempted without user intervention. Only if the sign in fails should a user be prompted for credentials.

    The current process of navigating a user through these four screens is causing user heartburn. Users are:
    Mistakenly creating Adobe IDs when they don't need one (and aren't allowed to use it).
    Missing the option to choose Enterprise ID
    Are confused once they're selected Enterprise ID why they being prompted to choose again between Personal / Enterprise IDs

    For enterprise software deployment, minimizing user interaction to activate software is highly preferred.
    All of this is currently possible with serialized installs.
    Please add these to make the user (and enterprise management) experience more seamless

    Please enhance Named User licensing to better accommodate enterprise needs.

    We only issue Enterprise / Federated ID to our users, they will never have a personal AdobeID.

    Please enhance the licensing to:
    Enable a way to suppress the Sign in screen which requests an Adobe ID.
    Automatically select the Enterprise ID sign in screen.
    Prevent the appearance of the Adobe/Enterprise ID selection screen.
    Alternatively, allow background (registry / preference file) population of enterprise ID credentials so that all of the options are pre-filled and the process can be automatically attempted without user intervention. Only if the sign in fails should… more

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    Resolved  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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16. Draw Line

    You used to be able to click on Draw Line and it would remain on until you clicked it off. Please bring this back. It is a pain to keep having to clicking every time you draw a line.

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    Resolved  ·  1 comment  ·  Commenting  ·  Delete…  ·  Admin →
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17. Acrobat Pro DC used to convert XPS files from the properties menu, but the latest update gives an error message about "not supported". Why?

    The Windows 7 interface to Acrobat Pro DC used to work just great until the last upgrade. You could use the properties menu selections to combine PDF files or to convert other file types into PDF just fine. It worked with XML and image file types to build a PDF. The latest Acrobat Pro DC now wants you to use a drag-and-drop to combine PDF files and gives errors with file conversion for document types that used to be supported, like XML.

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    4 comments  ·  Exporting PDFs  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminakagarg (Lead Software Engineer, Adobe) responded

    XPS to PDF conversion is not supported on Acrobat Reader. Please use Adobe Acrobat Pro DC, Acrobat 2015, and Acrobat 2017 for the same.

18. ctrl-f settings: brighter highlighting color for search results. my whole company is struggling with that

    Adjust the highlighting color for the search results or offer the option to adjust the color individual.

    I am working in a big international company, working and searching in pdf documents is a daily doing and we are ALL struggling and loosing a lot of time just to find the highlighted results. This would be a life saver.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Since we haven’t heard back from you for so long, We are closing this thread.

    If you still face any issue, do let us know

    Thanks
    Ayush Jain

19. acrobat dc opens during computer starts up

    Acrobat DC Pro opens automatically after computer started up, even i am not signed up with Adobe Creative Cloud (after last update Creative Cloud 4.7.0.400) on my MacBook Pro and it gets on the dock while i remove it from the dock every single time after starting up?!

    3 votes

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    Resolved  ·  6 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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20. When in Fill & Sign

    [BUG REPORT] When in Fill & Sign, Auto fill box make the document zoom out. Using Windows 10 Pro. All my programs are up to date. Please fix this!!! This makes it extremely hard to sign documents. I have to keep fixing the zoom multiple times on one page/ one document.

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    3 votes

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    2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    We have made some fixes around this area. Can you please update to the latest version : Go to Help > Check for updates.

    Do let us know if you still observe the crash after updating to the latest version (2019.010.20069).

    Regards,
    Sandeep Grover