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Acrobat for Windows and Mac: Installation and Licensing

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I just purchased CS6 Design & Web Premium but Acrobat Pro fails to install

I just installed CS6 Design & Web Premium but Acrobat Pro fails to install - period. I've tried 4 times now with the same failure (see attached screenshot). The website says I have 90 days of "Chat and Phone support" - but the support website is in an infinite loop - you never get a button to "chat" and no phone number is ever offered. How do I get help getting this installed?

Acrobat_not_installed.jpg 28 KB

3 votes

Kim shared this idea · Aug 4, 2017 · Report… · Admin →

Resolved ·

Adminahusain (Software Engineer, Adobe) responded · Feb 11, 2019

Marking this issue as resolved as there is no response from the user.

Show previous admin responses (1)

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AdminRavi (Admin, Adobe) commented · January 9, 2018 8:53 PM · Report

Could you please try downloading installing Acrobat X pro from link https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Please also share the error summary to help debug the issue

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