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Acrobat for Windows and Mac: Scanning and OCR

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Scan fails when scanning from "Configure Predefined Settings" dialogue.

If I press the [big blue scan button] from the "Configure Predefined Settings for:" dialogue, the scan fails, if I have modified the preset [without saving] before scanning.

If I save the modified settings, then scan from the previous page ["use a predefined scan setting"], it works fine. There are similar issues on the "Known Issues" page, but not quite the same as this. I'm using Windows10 64bit Canon TWAIN driver for Canon DR-C225 scanner. All software upo to date. Thanks in advance!

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  • Anonymous commented  ·   ·  Report

    Hi. I note that there’s been a few updates since I reported this. I’ll check to see if it still happens on my machine as I’ve been using a workaround.

  • AdminLovekesh garg (Admin, Adobe) commented  ·   ·  Report

    Can you please provide some details here to help us resolve this issue:
    - Acrobat version
    - Is it happening for all the settings or any specific change
    - Error message you got
    - Screenshot of settings

    Thanks.