Bug Report - Cannot access Document Cloud Despite being "signed in"
I am signed in and I also tried to do a repair. I cannot get into the document cloud as it says to sign in. The sign in button does not work. The menu sign in/sign out shows I am signed in. Nothing is working and I could really use these documents now.
Michael J. Fleck
shared this idea
Marking the issue as resolved due to no further communication from the user. Please do let us know in case you face any issues in the future.
Regards,
Sandeep
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Joseph Chau
commented
I wasn't able to retrieve my documents in my Adobe DC desktop app. When trying to retrieve documents, there was a error message saying" You are not connected to the internet" despite the computer is online. However, I was able to upload documents to the cloud within the app. It seemed to work only one way not vice versa. Alternatively though, I was able to use the browser to retrieve or upload documents. Please help
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Gagan
commented
Hi Michael,
We regret the inconvenience caused.
But we are not able to reproduce this issue in house and need following details to get it resolved -
1. What is your Adobe Acrobat application version?
2. From when you are facing this issue? If it is working fine earlier and is a recent break, can you please share machine or application update details (if any).
3. Are you using some network proxy? If yes, can you check after disabling it.
4. Can you please try to Sign Out and sign-in again ? Please share your findings if you are still unable to use Document Cloud services.Waiting for your response.
Thanks,
Gagan