Stack crash when using Advanced Search on Windows 7
When using Edit | Advanced Search… on Windows 7, Acrobat Professional DC consistently crashes with the following report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 15.16.20039.54196
Application Timestamp: 5728a758
Fault Module Name: StackHash_f1a3
Fault Module Version: 6.1.7601.24094
Fault Module Timestamp: 5abedfcd
Exception Code: c0000374
Exception Offset: 000ce9fb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: f1a3
Additional Information 2: f1a37b16ca1208762a0b8aa6cab1b014
Additional Information 3: 491b
Additional Information 4: 491bf36471b9991aef7b9c9cc09ecca7
Damon Schultz
shared this idea
Hi,
Sorry to hear that you’re facing while using Find tool.
In order to reproduce the issue in-house, can you please provide the following details :
1. Please tell us the version of your Acrobat/Reader.
2. Could you please share the workflow that you’re trying to perform using the Find tool?
3. It will be great if you could share the crash dump with us.
How to create crash logs on Windows environment?
1. Retry the scenario where Acrobat crashes
2. Do not close the pop-up when Acrobat crash
3. Open Task manager
4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
- Open Run process (Win+R)
- Type temp
- Logs file will be available here with name “Acrobat.DMP” or “Acrobat(n).DMP” if there are other Acrobat dumps exist.
Please follow the steps to share the crash logs using Adobe send – https://cloud.acrobat.com/send
– Open this link.
– Click on “Select files to Send”.
– Click link “Choose file from my computer” and select the file
– Click on “Add Files”, if you have more files to add.
– Click on Create Link.
– Share this link with us.
For getting the version of the application (Adobe Acrobat/Reader DC)
1. Open the Adobe Acrobat/Reader DC application in your machine.
2. Click on the ‘Help’ menu in the application.
3. Click on ‘About Adobe Acrobat/Reader DC…’.
Thanks,
Adobe Acrobat DC Team
-
Chris
commented
After opening 50 - 100 different PDF's Acrobat Std will crash approx. 3 times during the day and give this error code? we are running on Windows Server 2012, R2 using terminal services. there are 5 other users that login and never have this problem? Before I create another user session is there anything I can do within the user session to resolve theses Adobe Crashes?
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 19.10.20069.49826
Application Timestamp: 5c1a8755
Fault Module Name: VCRUNTIME140.dll
Fault Module Version: 14.14.26405.0
Fault Module Timestamp: 5ac5afd6
Exception Code: c0000005
Exception Offset: 0000db13
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 5f25
Additional Information 4: 5f2531ae070278f893fa99352dadd49e -
Chris
commented
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 19.10.20069.49826
Application Timestamp: 5c1a8755
Fault Module Name: VCRUNTIME140.dll
Fault Module Version: 14.14.26405.0
Fault Module Timestamp: 5ac5afd6
Exception Code: c0000005
Exception Offset: 0000db13
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 5f25
Additional Information 4: 5f2531ae070278f893fa99352dadd49e