Hi,
Sorry for the issue that you are facing while using Adobe Acrobat Reader.
Acrobat team is aware of similar crash issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority. Meanwhile, it would be great if you can provide crash dump in this case to us so that we can confirm it to same issue. Here is how you can collect the crash dump
When Reader Crashes (If you get this error message “Adobe Reader has stopped working”) , Can you please share with us the Crash Logs .
For Getting the Crash Logs:
a. When Acrobat Reader Crashes , Open Windows Task Manager
b. → Got To Processes, There you can see a process “Adobe Acrobat Reader DC” / AcroRd32.exe
c. Right Click on this process and click “Create Dump File”
d. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
e. Save this DMP file on any Cloud Storage and Share the link for that with us on mail at ajain@adobe.com
We will try to analyze your issue on priority once you share this information with us.
Thanks,
Ayush Jain
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