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BUG - Error occuring with Send for Signature when Message is too long.

When using Adobe Sign to send a document for signing, if the Message has too many characters, it causes an error 'COULD NOT COMPLETE YOUR REQUEST - An error occurred while connecting to the service. Please try again later.'
Have tried multiple times and only when the message is cut short will it work.

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  • Vimal Dobhal commented  ·   ·  Report

    Hi,

    Thank you for taking the time to write to us regarding this issue which you are facing.
    We tried to reproduce the issue at our end but we didn’t succeed. It would be great if you could help with the following queries so that we can reproduce it internally and look into it-

    * Could you please provide the version of Acrobat. (Click on ‘Help’ in menu bar > click on ‘About Adobe Acrobat DC…’ > take a snapshot of popped window).
    * When you are saying that the issue is occurring when the message is too long, exactly how many characters you are using ? we have a limit of 255 characters in for Agreement Name.
    * Also are you entering the data by typing in the message body or copying it from somewhere else ?
    * Could you please share a video of the issue. ( Send the link to dobhal@adobe.com)

    Thanks,
    Vimal