Feature request / Bug report

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Adobe Acrobat PDF maker unable to find Adobe PDF resource files

Adobe Acrobat PDF maker 2017 with Word from O365 windows 10 unable to create PDF files

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  • Richard commented  ·   ·  Flag as inappropriate

    every time i open an adobe file it just opens with out going thru adobe and i cant find the adobe app in my programs although i have ran it

  • AdminTanvi Rastogi (Lead Software Engineer, Adobe) commented  ·   ·  Flag as inappropriate

    Hi

    Please ensure that your Office and Acrobat are updated to latest version.

    Can you share following information:

    1. What happens when you convert the file from Acrobat ribbon in Word?

    2. What is the behavior with other Office apps like PowerPoint and Excel?

    Can you try troubleshooting steps mentioned here and let us know if that works for you?

    https://community.adobe.com/t5/Acrobat/Unable-to-find-quot-Adobe-PDF-quot-resource-files/td-p/8749598

    Thanks
    Tanvi

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have Acrobat DC and pay monthly. I download the programme from the the site. Every time I want to use the programme to convert a pdf file to Office Word it ask me to purchase the Acrobat DC programme and provide the serial number. I only have the e-mail address as below and my login heinrichm70951976 with password.

Acrobat for Windows and Mac: Creating PDFs

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