Feature request / Bug report

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Adobe Acrobat PDF maker unable to find Adobe PDF resource files

Adobe Acrobat PDF maker 2017 with Word from O365 windows 10 unable to create PDF files

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Anonymous shared this idea · August 08, 2019 · Flag idea as inappropriate… · Admin →

Need Info ·

AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded · August 20, 2019

Hi

What issue/error are you facing?
Is the Acrobat addin visible in Word?
Please ensure that your Office and Acrobat are updated to latest version.

Thanks
Tanvi

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AdminTanvi Rastogi (Lead Software Engineer, Adobe) commented · September 30, 2019 13:37 · Flag as inappropriate

Hi

Please ensure that your Office and Acrobat are updated to latest version.

Can you share following information:

1. What happens when you convert the file from Acrobat ribbon in Word?

2. What is the behavior with other Office apps like PowerPoint and Excel?

Can you try troubleshooting steps mentioned here and let us know if that works for you?

https://community.adobe.com/t5/Acrobat/Unable-to-find-quot-Adobe-PDF-quot-resource-files/td-p/8749598

Thanks
Tanvi

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Anonymous commented · September 27, 2019 23:20 · Flag as inappropriate

I have Acrobat DC and pay monthly. I download the programme from the the site. Every time I want to use the programme to convert a pdf file to Office Word it ask me to purchase the Acrobat DC programme and provide the serial number. I only have the e-mail address as below and my login heinrichm70951976 with password.

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