2 comments

Add a comment…

• Remove

Attach a File

Sign in

prestine

Your name

Your email address

(thinking…)

Password

Sign in with: Facebook Google

Forgot password?

Create a password

I agree to the terms of service

Signed in as (Sign out)

Close

Close

Post comment Submitting...

• AdminTanvi Rastogi (Lead Software Engineer, Adobe) commented  ·  September 30, 2019 13:37  ·  Flag as inappropriateFlag as inappropriate  ·  Edit…  ·  Delete…

  Hi

  Please ensure that your Office and Acrobat are updated to latest version.

  Can you share following information:

  1. What happens when you convert the file from Acrobat ribbon in Word?

  2. What is the behavior with other Office apps like PowerPoint and Excel?

  Can you try troubleshooting steps mentioned here and let us know if that works for you?

  https://community.adobe.com/t5/Acrobat/Unable-to-find-quot-Adobe-PDF-quot-resource-files/td-p/8749598

  Thanks
  Tanvi

  Save Submitting...
• Anonymous commented  ·  September 27, 2019 23:20  ·  Flag as inappropriateFlag as inappropriate  ·  Edit…  ·  Delete…

  I have Acrobat DC and pay monthly. I download the programme from the the site. Every time I want to use the programme to convert a pdf file to Office Word it ask me to purchase the Acrobat DC programme and provide the serial number. I only have the e-mail address as below and my login heinrichm70951976 with password.

  Save Submitting...