Acrobat crashes when copying text
Acrobat crashes when copying text -- no error message appears, application just closes. Document is fairly large (~1000 pages), created in Adobe FrameMaker. Acrobat only crashes if document is tagged -- if all tagging is removed, we are able to copy text easily.
The issue has been fixed in the latest Acrobat Release in June 2021.
Please update the Acrobat Pro and Reader to the latest version.
We are extremely sorry for the inconvenience caused.
To troubleshoot the issue, can you please share the crash dump with us?
Steps to create dump:-
Press 'Start' key and search for 'cmd'.
Launch the Command Prompt in admin i.e. 'Run as Administrator' mode.
Run these four commands in a one-by-one manner:
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002
Retry the scenario where Reader crashes.
Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter
You will see .dmp file generated file recently.
Please share that dump with us. Note it will be a large file.
You may upload the logs to Adobe Send and share the link with us via email (firstname.lastname@example.org): How to share a file using Adobe Document Cloud (https://forums.adobe.com/docs/DOC-7161)
Matt Smeltzer commented
Anybody at Adobe want to help a customer to understand why press Ctrl-C crashes Adobe Acrobat Std. Yes, it's the most updated version. Yes, I've checked for updates. On subscription. Adobe takes my $13 every month.
Matt Smeltzer commented
I have the latest updated version of Acrobat Std (subscription) and the app running on Windows 10 crashed frequently when I Ctrl-C to copy a comment or an object from the comment pane, such as a bubble or a circle. I have to Ctrl-Alt-Del, re-open the document and go back to the most recent auto-save version and re-do my tedious work. Recently because of an internet connectivity issue I lost 90 minutes of work. Only solution is probably to use Bluebeam instead of Adobe to comment on documents. It's less clumsy, limited, and slow for that purpose anyway.
Note: Tagging on document is automatically applied via FrameMaker's Publish functionality