Ditch the 2023 User Interface in Acrobat
There are so many shortcomings and problems with the new 2023 GUI interface. Here are just a few:
Swapping left and right-hand panels for no reason. This does not improve anything for users. It just forces users to change everything about how they work in Acrobat every workday.
Functions are indicated by random icons. In the 90s, we learned that icons in software and websites don't work across different populations. Users have a difficult time figuring out what the heck they mean. Give text labels.
The left panel is permanently positioned on the screen and obscures part of the document below. Seriously Adobe, WTF.
The entire menu/panel system can't be customized, moved, or docked. Another WTF.
Hamburger menus (those obscure 3 horizontal lines) are used on mobile interfaces to collapse menus. They are totally unnecessary and inappropriate on desktop interfaces — where working people spend most of their time working. Give people real menus with real names. "Menu" is not accurate, either. What is the name of the other menu to the right? Menu 2? Cheeseburger Menu?
The new interface is inaccessible for those with disabilities who use assistive technologies, especially screen reader users. Adobe has seriously violated its VPAT with governments and corporations worldwide who are required by law to provide accessible work environments and tools.
Grey on Grey is not an accessible color scheme. Can't tell if some icons are active or disabled. Those with low vision can't discern the icons.
Digital signatures, Document Cloud (where Adobe stores your files by default), subscriptions, OCR, file creation, file combining, and accessibility all have reported major problems for the past few years...but rather than fix these critical problems, money was instead spent on rearranging the deck chairs on the sinking Titanic.
As long-time PDF consultants, my firm has found that the majority of customers are professionals who use Acrobat for their jobs. These are not "casual" users working on their smartphones. They are using desktops/laptops with full screens, not mobile devices to do their jobs. And they work with PDFs a lot.
They have developed actions and scripts to automate processes on dozens, hundreds, and even thousands of PDF files every day. These industries include print, prepress, graphic design, accessibility & remediation, accessible forms, variable forms, variable printing, data validation, financial institutions (think of all those bank statements every month!), health care, investment and finance, and manufacturing.
Dramatic GUI changes like 2023's completely change how these automated processes work...if they still work at all.
The cost to these industries to correct the now-broken processes — brought on by Adobe's whimsical, untested design idea — is appalling. If I was a major corporation hit by this unnecessary expense, I'd ban Adobe products from my company and look for another PDF vendor.
There are now many reputable competitors to Adobe Acrobat: See:
— https://www.tomsguide.com/best-picks/best-pdf-editors
— https://www.techradar.com/best/pdf-editors
— https://www.pcworld.com/article/407214/best-pdf-editors.html
Calling this Acrobat's "Modern Viewer" is a form of gaslighting Adobe customers. It's not modern at all — 30 years ago, using icons failed in software and web interfaces, and it's failing again with Acrobat 2023. Sometimes retro isn't good, especially retro user interfaces. Please don't attempt to bring back disco, old-fashioned 20 inch TVs, polyester suits, rotary phones and VHS tapes as being "Modern," too.
Ditch this "Modern Viewer" and instead give us a working tool to get our jobs done.
Revert the interface back to what it was.
Fix Acrobat's bugs. There are so many!
And improve the accessibility for those with disabilities (who can't get to the Comments panel, Bookmarks panel, understand what and how much is redacted, make edits or change the content, scale/enlarge the interface, nor sign a PDF).
For those still reading this, users can revert to the old interface for now (August 2023).
— Windows: Hamburger Menu / Disable New Acrobat
— Mac: View Menu / Disable New Acrobat
I have no idea who long Adobe is going to let us revert to the "real" interface.
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Ani Matrai-Monk commented
I am adding my vote to reverting to the previous version of Acrobat, which works well without major issues. The same cannot be said about the updated user interface. Personally, my biggest pain point is the bookmarks side panel, which moved from the left side of the screen to the right, swapping places with the tools side panel. This is completely ineffective and counterproductive, especially when it comes to working with large documents with a long table of contents that needs to be referenced repeatedly. Western cultures/languages that use the Latin alphabet read from left to right. This is why all LMS systems and e-learning modules also follow this layout: table of contents on the left, detailed content on the right. For this reason, and so many others, please revert to the previous version, and/or consider one of the following fixes in your upcoming updates:
1. Make the interface configurable where elements like the side panels (bookmarks, pages, comments) as well as the tools can be set to display on either side of the screen, making it a user choice.
2. Provide the option of floating windows for the side panels (like so many other Adobe products like Ps, Ai, etc.)
3. Move the bookmarks, pages, and comments side panel back to the left, while leaving the floating mini-toolbar on the left (as it appears in the new layout).
4. Revert to the original layout (bookmarks-pages-comments on the left, tools on the right). This is still the best and easiest fix, even from the perspective of the Adobe developer team, and it would help our daily workflows immensely.
In all cases, thorough user testing an feedback is critical before releasing to the public. Especially before any major updates like this one. As mentioned by the author and so many of the voters, businesses and livelihoods depend on how well our tools work and serve us. This massive outpour for a resolution could have been avoided completely with a bit of planning and forward thinking.
Thank you! -
Kelly Vaughn commented
It seems that the people who were put in charge of redesigning the user interface have never actually had to do any real work in Acrobat. I've turned off all auto updates.
For those frustrated Acrobat users who are looking for a way to truly have a customizable workspace, check out Bluebeam Revu. It has many of the features that Acrobat users have been begging for for YEARS. It's designed specifically for the AEC industry.
Revu such a great program that I even went installed Parallels on my Mac for the sole purpose of being able to use Revu (instead of Acrobat) for my PDF commenting needs.
Little by little, Acrobat is whittling down its useful capabilities and alienating its users along the way. It's a sad and frustrating experience for those of us who have worked with Acrobat for decades.
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David Peters commented
Yes, and for all the many more years it will take Adobe NOT to fix this, but instead go out of business, you can read the below linked thread for some entertainment. That thread is almost ten years old, and things have only gotten much worse since then, although at the time this was hardly imaginable.
...and the hundreds of entries here at Uservoice about "Fix the childish ridiculous unusable slow buggy abysmal user interface":
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Ruth Esteves commented
Add my vote to the "this was a bad idea" column. The amount of change in this update (with no warning or guidance for users) has forced professionals like me to waste time and money just trying to get our work done. I have serious doubts this was done to make the program easier for users.
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Paul Slaughter commented
So much has been changed for no good reason. I waste time trying to navigate the new interface to find menu items and tools that I knew intuitively. I can't seem to get anything to work! I've reverted to the old/better interface!
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Russ LeBar commented
I like how the new version saves some vertical screens pace with the new tabs and the menu button, but beyond that it's unusable. Bookmarks need to be on the left like they used to be. Tools need to be hidden as much as possible. Seems clear the goal with this new version is to shove the tools into our face in the hopes will spend some $$$ on them. You force this new user interface on me and I'll just uninstall Adobe Reader and either use Edge for PDFs or look into a competing product.
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Chona Ignacio commented
Hey Adobe! Wasted your money in creating the new interface by removing the old one that works and does its job. REMOVE THIS NEW UPDATE. IT IS USELESS,HAS A LOT OF BUGS AND IS FRUSTRATING TO USE!!!
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Sally Malone commented
Full of bugs, VERY slow, crashes with large files and just plain awful. I'm wasting time I don't have. Ditch it and go back to the previous version please.
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Terri commented
Who ever had the idea to change a very intuitive platform to a frustrating one should be fired. Arranging more than 4 docs is very frustrating and takes forever. Combining files doesn't work very well anymore. You can't add another document to your file after you load one in, getting the signature to add is a 2 step process now........What the heck!!!!! This is so frustrating and I will cancel and subscribe to another service if it's not fixed. grrrr
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Kevin commented
I waste more time trying to navigate the new interface then actually getting any work accomplished. I can't seem to get anything to work! How is this more efficient? Why fix something that isn't broke? Maybe work on the current bugs before screwing everything up! Basically, this is a expensive Acrobat Reader in it's current state.
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Ed Baker commented
As a forensic video analysis I use PDF flip books to illustrate sequential video frames because unlike video, I can move frame to frame and forwards and backwards-which you can't always do with video players. I can zoom in and turn on and off grid lines and rulers if need be. The new UI is terrible to explain to clients whom I've sent the flip books to. Now not only do I have to provide instruction on how to go full screen I have to provide them instruction on how to turn off the kludgy confusing UI.
Also, I found that there is a limit to the number of pages I can create before the pdf writer eats up all of my hard drive space. When you deal with video frames that could mean thousands of images with one image per pdf page. I've found a program that creates lossless pdf images/pages 50 times faster and doesn't **** out your hard drive space. The program is call ADAPT (Advanced Digital Analysis and Presentation Tool). It's inexpensive, crazy easy to learn and can export out uncompressed PPT slides as well. No limits like PPT currently has. You can find out more by visiting YottaGeek.com. How do I know this? I helped design and beta test the program!
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Design Professor commented
While I've seen Adobe take bold steps in the past, the recent UI overhaul on Acrobat was unexpected. Many users, including myself, have become accustomed to the previous UI over two decades. A sudden change can disrupt workflow and efficiency. I understand the need for innovation, but providing users with a choice between the old and new interface might have been a smoother transition. Adobe is supposed to be renowned for its design sensibility, but usability should always be paramount. I hope there's consideration for user feedback in future updates. Our team has lost significant time ensuring we all revert the application. (By the way, under View, you can select "Disable New Acrobat." In the meantime, I will explore other options because I fear Acrobat has lost touch with its core users.
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David Nelson commented
This post is exactly right. This is not a case of users being unwilling to adapt. It is change for cosmetic reasons which don't make practical sense.
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Steve Wirtes commented
This newest version to say the least is horrible
It is not freindly nor can I find the old functions like word lookup
I have no idea why they switched everything around.
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Michael Bramnik commented
100% concur. There is nothing about this update that I find useful, and immediately researched (and thankfully found) how to undo it. Acrobat was working *perfectly* before. Please don't change it or my co-workers and I will all be forced to find a third party app to use. Thank you.
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fl00ders commented
Adobe, you pack of useless ball-lickers.
This latest update is a colossal ****. Whoever greenlit this update should be fed to a guillotine, along with all the 'engineers' responsible for it.Display performance has been properly gimped. It's an absolute slug now.
An increasing number of PDFs Either only partially render, or don't render at all (white page). Also GOD FORBID you try and zoom in on artwork - I now get the beachball freeze on my mac every time without fail.
You incompetent bricks should be ashamed. -
Poison Sumac commented
I just NEED the document size to ALWAYS SHOW in the bottom corner and would love my scroll bars back. Even when you go back to the old UI, the always show document size does not work - if you uncheck the always show box, it will show by hovering but I just want it to always be there so I can immediately see the size. This is slowing down everything in my print shop. If it's not possible to make it like it was before I'm sure you can find another way to have the size always show for those of us who work in prepress and/or print shops. I couldn't roll back to the version right before this and could not find anything newer than Acrobat 2020 to install so that's what I did.
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Nabila SEMMOUD commented
As all the users, I HATE this new version and thank so much for the support to help to return to the previous version.
The new version has not been think for user who uses Adobe for more than 20 documents per days. The new version required several clicks when one was enough previously, we must opened several menu to get one selection and the dislay mask the content of the page; It is very complicated to understand how to process to modify content of document which for me, the most interesting thing of Adobe. -
Nabila SEMMOUD commented
As all the users, I HATE this new version and thank so much for the support to help to return to the previous version.
The new version has not been think for user who uses Adobe for more than 20 documents per days. The new version required several clicks when one was enough previously, we must open several menu to get one selection and the dislay mask the content of the page; It is very complicated to understand how to process to modify content of document which for me, the most interesting thing of Adobe. -
Rhonda commented
What was somebody thinking?! HATE IT. Such a messy thing - all across my page - as a user who uses larger font size dt vision, I am left with only a very small window to work. My organization "controls" this product across the corporate level so I am unable to select returning to the ORIGINAL version on solely my version alone. HATE IT SO MUCH.