656 results found

1. I've been paying for adobe but am now being told I need to subscribe - what the heck?
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   0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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2. Add more multifactor authentication options to Creative Cloud application logins (not CCDA)

   We would like to have more multifactor authentication options supported in applications other than the Creative Cloud Desktop Application. We are using Shared Device Licenses in computer labs here, what they were intended for, with packages set to accept any valid AdobeID. (Access to the labs is controlled, so that no non-University people will be able to log in.) The users would like to simply open Acrobat and sign in using their university email address and password (which is a federated AdobeID using Okta authentication). If they try this, they are taken through our Okta login page, enter their multifactor token, but then get an error message and are closed out of Acrobat. However, if they click "Continue with Google" and log in to Google with the exact same email address, password, and Okta verification token, Acrobat logs them in and launches successfully.

   When I submitted a support ticket, the consultant said the correct workflow was to log in to Creative Cloud Desktop Application first, and then open Acrobat. This takes up precious class time and our instructors are not happy with it. While our students can use Google authentication, not all of our staff have Google accounts.

   Apparently Google and Adobe have an arrangement to allow their MFA to work. Could this be extended to others (Okta, ADFS, Azure, etc.) as well?

   See E-000304699 for more details.

   We would like to have more multifactor authentication options supported in applications other than the Creative Cloud Desktop Application. We are using Shared Device Licenses in computer labs here, what they were intended for, with packages set to accept any valid AdobeID. (Access to the labs is controlled, so that no non-University people will be able to log in.) The users would like to simply open Acrobat and sign in using their university email address and password (which is a federated AdobeID using Okta authentication). If they try this, they are taken through our Okta login page, enter their multifactor… more

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3. Annoying having to sign in every time I open the software

   Hi,

   Every time I open my Adobe Acrobat DC software it seems, I have to sign in to the Adobe Account. Every, Single. Time. It's annoying. Please make that go away.

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4. I need to sign in almost every time I open the program

   Fix the program.

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5. info ID:6702.395.50.2.20020
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   1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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6. Why does login change to Microsoft?

   All I want to do is download Acrobat. Why are you making this hard?
   Why do I have to login to a Microsoft account. That is stupid.
   I am using a company computer, I just want to transfer Acrobat DC from one computer to another. Where do I find the code on the old computer and no I do not want to provide my personal information. I do not own this computer, my employer does.

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   2 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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7. Could not activate Adobe Acrobat Pro 2017 on macOS Catalina 10.15.3

   Operating System: macOS Catalina 10.15.3
   Adobe Acrobat Pro 2017 Release: 2017.011.30158

   Steps to reproduce:
   1. Installed Adobe Acrobat Pro 2017 on macOS Catalina 10.15.2 in January
   2. Upgrade that mac to 10.15.3
   3. Got a new laptop and transfer all applications from old one to new one
   4. Upgrade the new laptop's macOS to 10.15.3 as well
   5. Try to open Adobe Acrobat Pro 2017
   6. Acrobat Pro 2017 request signing in
   7. Click on "Sign in Now"
   8. Window titled "Acrobat Licensing Application" appears with blank content
   9. Waited for hours and nothing is going on

   Fixes tried:
   1. Tried uninstall Adobe Acrobat Pro 2017 using the "Acrobat Uninstaller App" and also the "Adobe Reader and Acrobat Cleaner Tool" from https://labs.adobe.com/downloads/acrobatcleaner.html
   2. Reinstall Adobe Acrobat Pro 2017 using the DMG file downloaded from: https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html

   CD Part Number ESD
   
   CD Description Acrobat Professional Acrobat2017WebWWMUI.dmg,Acrobat2017WebWWMUI.xml,proxy.xml
   Build Date = 20200129215135

   1. Install using this downloaded DMG image
   2. Open "Adobe Acrobat.app"
   3. Required activation and clicked on "Sign In Now"
   4. Same situation again

   Tried running Acrobat under "sudo" and give "Full Disk Access" in settings. Both did not help.

   The blank window can be closed by clicking the red cross at the upper left corner and select "Yes" to close the window. After closing the licensing tool, two processes named "AcroCEF" and "AcroCEF Helper" were left running. Every time I tried the above procedure, these two processes will also run. Killing these two processes before trying again did not help either.

   Operating System: macOS Catalina 10.15.3
   Adobe Acrobat Pro 2017 Release: 2017.011.30158

   Steps to reproduce:
   1. Installed Adobe Acrobat Pro 2017 on macOS Catalina 10.15.2 in January
   2. Upgrade that mac to 10.15.3
   3. Got a new laptop and transfer all applications from old one to new one
   4. Upgrade the new laptop's macOS to 10.15.3 as well
   5. Try to open Adobe Acrobat Pro 2017
   6. Acrobat Pro 2017 request signing in
   7. Click on "Sign in Now"
   8. Window titled "Acrobat Licensing Application" appears with blank content
   9. Waited for hours and nothing is going on

   Fixes tried:
   1.… more

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   16 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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8. Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6

   It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017

   What should one do in this situation?
   * Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
   * Claim the sold (Not Cheap) Software package and use alternative product for macbook?

   Please help fast because reclamation time is going away.
   Thanks a lot!

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   Resolved  ·  0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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9. Case # ADB-17311074-R0M2

   Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

   When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded if you prefer."

   Going back to the customer service representative, I told him again that I did not want my screen recorded, and copied the user agreement which stated that it was my option not to have my screen recorded while he accessed my computer.

   He then proceeded to tell me just to minimize all my files, to which I again stated I didn't want my screen recorded. To this, he stated he would not be able to help me without me agreeing to it.

   Transcripts of this chat are attached. Would like a response as to why user options laid out in the user agreement are not able to be met by Adobe customer service representatives.

   Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

   When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded… more

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10. Many time i sign outs of dc..i have to resign in why?

    there should be a program to tune DC to cloud

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11. Todays security update for mac has crashed three times! I had to delete and reinstall the app. Installation hangs indefinitely.
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12. why does adobe logout of my account without asking me?

    why does adobe logout of my account without asking me? It occurs on Win10. Logs out and closes all of the files I have open. Makes me start with new document. Very frustrating.

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13. Updates auto-installing

    Your software auto-updated and forced me to restart in the middle of a workflow which was a massive pain. Make it optional so I can install at the end of the day like a normal program.

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14. Unsubscribe...Please take me off of this site before the 7 day charge

    I wish to unsubscribe from this site.

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15. I am not able to buy the monthy subscription

    I am not able to buy the monthy subscription

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16. From the admin console,I would like to be able to manage devices that licensed product is installed.

    From the admin console,I would like to be able to manage devices that licensed product is installed. If a computer crashes, I have no way to deactivate the license from that computer to install on a new computer.

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17. Quit ******* logging me out you ********!

    ******** Adobe for constantly logging me out! You ******* suck!

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18. Authentication - Continual Signout

    Consistently having a problem with Acrobat. Randomly I will be signed out and the program will close. Sometimes it will ask if I want to save before I close, but only some times.

    I sign back in, and within a minute or two I am signed out again.

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19. Enterprise Admin Console Suggestion (for adminconsole.adobe.com)

    This is an Enterprise Admin Console suggestion. Please find a way for an admin portal user to determine how many "activated" licenses the end user (email account) has used and which device(s) the activation has occurred on. Nice to have the device name, tag number, or serial number. In addition, if a user has lost his device or it has been stolen (computer, for example), how can the license activation be disabled for that device? Thank you. Mike LaPolla

    13 votes

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20. Install complete - licensing issue

    Installed but tells me 'subscription expired) Just renewed 10/10/20 still says 'subscription expired'

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