2501 results found

1. how do i get my dc pro onto my ipad pro

   how do i get my dc pro onto my ipad pro

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2. Recovery of all Open PDF documents after a crash or shutdown on the computer

   Every time Windows crashes all the Adobe files that were open get lost. Please tell me how to recover all open files when after restart

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   Resolved  ·  Pratyush Dhoundiyal responded

   Hi,

   You can always check the recent files you opened, but as designed after system restart Acrobat will not open those files for you by itself.

   Thanks

3. 3d connexion 3d mouse useability of zoom feature

   In previous versions of Adobe Acrobat / reader you could use a 3d mouse (3dconnexion) to zoom and navigate a document. This is very helpful on larger drawing type documents where you want to move around and zoom in. I noticed that the 3d mouse does work to scroll up and down a text type document. Are there any plans to integrate zoom and pan features?

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   Under review  ·  Pratyush Dhoundiyal responded

   Choose View > Zoom > Pan & Zoom, or click the Pan & Zoom tool in the Select and Zoom toolbar.

   Do any of the following:
   1.Drag the handles of the box in the Pan & Zoom window to change the document magnification.

   2.Drag the center of the box to pan across the area you want to see.

   3.Click the navigation buttons to move to a different page.

   4.Enter a value in the zoom text box, or click the plus or minus buttons to increase or decrease the magnification by preset levels.

4. Customize individual tool selections in toolbar

   Allow users to customize the toolbar- add some (not all) drawing markup tools, comment tools, editing tools, highlight tools, without having to add an entire group. There are tools in a group that I never use, but I must select a group and wait for it to load, rather than seeing all my frequent tools at one time.

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5. Error saving when destination folder name is changed

   Changes are not able to be saved when source or destination folder name of document is changed while editing. Changing folder names is common on Mac OSX and applications typically do not have issues tracking folder name changes while the application and document is open.

   1. To reproduce on OSX, open a PDF document and make edits. Change the name of the folder the PDF resides in. Attempt to save changes. Acrobat shows this error "The document could not be saved. The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder." Choose another folder on the system that has not been changed and attempt to save the document. Acrobat shows this error on any other folder "The document could not be saved. A file error has occurred."
   2. Mac OS 10.12.6. Adobe Acrobat Pro 2018.009.20050. No plugins installed
   3. Expected result is changes to document can be saved in any location without being lost.
   4. Changes to document are lost due to this error.

   Changes are not able to be saved when source or destination folder name of document is changed while editing. Changing folder names is common on Mac OSX and applications typically do not have issues tracking folder name changes while the application and document is open.

   1. To reproduce on OSX, open a PDF document and make edits. Change the name of the folder the PDF resides in. Attempt to save changes. Acrobat shows this error "The document could not be saved. The file may be read-only, or another user may have it open. Please save the document with a different name… more
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   Resolved  ·  digvijay singh bisht responded

   The error is expected since you are changing the source folder name while the file-inside is in Write-mode.

   You can try Save As to not lose any changes.

   Just for information, on windows – you cannot change the source folder name while a file, is in write-mode.

6. unable to use undo redo in Acrobat Pro DC, using a Mac/ High Sierra
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7. Allows searches from the beginning of the document

   If I do a control F search for a word, get a hit in the middle of the document, say, but then want to conduct a search from the beginning, there is no way to do that. I can manually move up to the beginning, even click within the document at the beginning, but the next search will still be from where the last hit was. This is true in both pro and reader and is, to my mind, a bug/design flaw. One should be able to search from wherever one wants in a document, not just from where the last hit is.

   If I do a control F search for a word, get a hit in the middle of the document, say, but then want to conduct a search from the beginning, there is no way to do that. I can manually move up to the beginning, even click within the document at the beginning, but the next search will still be from where the last hit was. This is true in both pro and reader and is, to my mind, a bug/design flaw. One should be able to search from wherever one wants in a document, not just from where the… more

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   Under review  ·  Pratyush Dhoundiyal responded

   Thanks for raising this feature request, our engineering team is looking into this.

8. I cannot find all of the tools I used to use - sign, comment, edit, cloud. Please bring them back!

   Why did they remove all the tools. This new program us useless to me now.

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9. Need an inbuilt way to Trigger the Action Items created in ACROBAT DC Coditionally.(This has been a request since long long long time)

   Sadly , there is no way to trigger the Custom Action Items created in Acrobat DC Conditionally:
   Examples:
   1. If the Page number is > 5 then RUN Action item else Skip.
   2. If the bookmarks are available/unavailable then RUN Action item 'x' else RUN Action item 'y'.
   3. If the Page orientation is A3 then Skip Action item.

   It gets harder because:
   Even with Custom commands it is not possible to Call/RUN an already saved Action Item.
   Example:
   if (this.numPages > 5) -> Call/Run a Action Item "eX;Set open Options" -> Then Save the file.

   You can't do it, because You cannot Run/Call an Action item using JavaScript in Acrobat, if i am correct.

   What is needed?
   At least let the user Call a Saved Action Item using Custom command Since it is not possible to set most of the properties AND SAVE the document using Custom Commands (JavaScript) directly.
   OR ELSE
   Let the user have an inbuilt option in each action item itself where they can set the triggers(Like enclosed image) based on events (Page number count, Page orientation etc.).

   Sadly , there is no way to trigger the Custom Action Items created in Acrobat DC Conditionally:
   Examples:
   1. If the Page number is > 5 then RUN Action item else Skip.
   2. If the bookmarks are available/unavailable then RUN Action item 'x' else RUN Action item 'y'.
   3. If the Page orientation is A3 then Skip Action item.

   It gets harder because:
   Even with Custom commands it is not possible to Call/RUN an already saved Action Item.
   Example:
   if (this.numPages > 5) -> Call/Run a Action Item "eX;Set open Options" -> Then Save the file.

   You can't do it,… more

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10. Bug: Save as not working: "The File may be read-only, or another user may have it open.

    Unable to "save-as," export, or e-sign a PDF document.

    Error message when trying to export as another PDF file type, or as another PDF with normal "save as":

    "The File may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

    I am using Acrobat 9 Pro on a Mac OS Sierra 10.12.6.

    6 votes

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11. Highlight/Right-Click/Search in Google

    1. Highlight/Select a word or phrase.
    2. Right-Click
    3. Add option to right click menu to search in {SEARCH ENGINE OF CHOICE}
    4. Search results for highlighted word or phrase open in {BROWSER OF CHOICE}
    6 votes

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12. Bug Report - Using Tools (esp Redact tool) causes wheel of death. HELP

    Hi I'm having continual issues with using the Redact and Combine tools. Whenever I use these tools and attempt to save the document, I get the wheel of death and have to force close Adobe. When I go to where I saved the document, I get an error message saying "There was an error opening this document. The file is damaged and could not be repaired."

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13. Embedded video in PDF Interactive has borders

    I have a video in MP4, H.264 embedded in an Interactive PDF. Properties are with no border and background white, still before it starts reproducing I see a grey cube in place of the video and as long as it is not in Full Screen mode I have always some kind of border around the video. Even worse, the border changes everytime I open it, sometimes it's above, then beneath, then to the right or to the left. Contacted the support two times already, they can't help. Told me that the senior team would get in contact with me, I am still waiting.

    I have a video in MP4, H.264 embedded in an Interactive PDF. Properties are with no border and background white, still before it starts reproducing I see a grey cube in place of the video and as long as it is not in Full Screen mode I have always some kind of border around the video. Even worse, the border changes everytime I open it, sometimes it's above, then beneath, then to the right or to the left. Contacted the support two times already, they can't help. Told me that the senior team would get in contact with me, I… more

    5 votes

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    Under review  ·  Pratyush Dhoundiyal responded

    Hi Ana,

    Can you please share the PDF with which you are facing this, also kindly provide the version of Acrobat you are using.

    Thanks for reporting
    -Pratyush

14. Adobe Acrobat Pro bug

    When opening a pdf file on Adobe Acrobat Pro (and some other times, just after launching Adobe Acrobat Pro), the app occasionally stops working and the cursor turns to spinning rainbow for a few minutes. Sometimes (after a long while) the app resumes its functions, other times it does not and I'm forced to force-quit the application and re-launch it.

    1. Launch Adobe Acrobat Pro / Open a pdf file on Acrobat Pro
    2. Mac Pro (Late 2013) (OS X El Capitan Version 10.11.6)
    3. Proper Function
    4. Application crashes and / or freezes

    Here is the report I'm getting when I force-quit the application (as an attached file).

    When opening a pdf file on Adobe Acrobat Pro (and some other times, just after launching Adobe Acrobat Pro), the app occasionally stops working and the cursor turns to spinning rainbow for a few minutes. Sometimes (after a long while) the app resumes its functions, other times it does not and I'm forced to force-quit the application and re-launch it.

    1. Launch Adobe Acrobat Pro / Open a pdf file on Acrobat Pro
    2. Mac Pro (Late 2013) (OS X El Capitan Version 10.11.6)
    3. Proper Function
    4. Application crashes and / or freezes

    Here is the report I'm getting when I force-quit the… more

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    21 votes

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15. Allow Action Wizard to "Close" files

    The feature was available on early versions which made batch processing easier. I believe it allowed the user to Execute a Menu Item. Please bring it back. The javascript work arounds all seem to have their own little issues.

    13 votes

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16. Nothing to do with your product. This is a complaint about your website.

    None of your business what my date of birth is. No need to ask it. Then you point a page that apparently explains and it doesn't explain.

    Also website is annoying and circular. Makes it difficult to find the right place to contact.

    7 votes

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    Under review  ·  Pratyush Dhoundiyal responded

    Asking for DOB is a legal requirement for us. Also can you please elaborate on the issues you are facing with the website in particular.

17. I’m just writing about website I tried many times to get into live chat but I can’t why I don’t know and my is not fixed yet.

    Stupid website

    1 vote

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    Need Info  ·  Pratyush Dhoundiyal responded

    I am sorry for the inconvenience you faced. Can you elaborate on the issues you are facing with Acrobat DC and allow us to help you here.

18. add the split option to the "tools to add" in Action Wizard.

    Please add the split option to the "tools to add" when creating a new Action Wizard action.

    This would allow for automated actions to be created where split top level bookmarks using bookmark names for file names utilized as part of a action, so it wouldn't be necessary to physically go through the setup process of: Organize Pages/Split/Split by: Top level bookmarks/Output Options/Use bookmark names for file names.

    8 votes

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19. Can't open previously created portfolio files

    Portfolio file created in prior Adobe Acrobat Pro DC version. Upgraded version: 2018.009.20044.

    2 votes

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    Need Info  ·  mrraj@adobe.com responded

    Hi Rochelle,

    Are you still facing the issue? If yes, please share information asked earlier.

    Thanks,

20. BUG - Randomly Can't Play certain .mp4's

    I have had multiple PDFs made in indesign with REALLY SIMPLE .mp4's just refuse to play. In this one, the second video plays fine, but the first will NOT play no matter what I do. I've switched the video, I've reexported it, I've deleted the contents of the page and started over, and it still just sits with that ugly loading bar whenever I open it up in acrobat to test it out. I work with video regularly, and this happened last week when I tried assembling a few videos for a project for another client. All of them loaded fine except one, and nothing I did got it to play. THIS IS UNACCEPTABLE. I've searched all over online and I can't find any way to fix it. I'm so Fing sick of adobe programs not working at their most basic fing level. I'm ****** off. My time is being wasted, and therefore my performance is being negatively impacted at my workplace. I've spent over 2 hours researching a problem that shouldn't even exist, and I still don't have a usable file containing the appropriate video content. WTF. Before&After9 doesn't play. Nothing else put in that page plays. The printing video works fine.

    I have had multiple PDFs made in indesign with REALLY SIMPLE .mp4's just refuse to play. In this one, the second video plays fine, but the first will NOT play no matter what I do. I've switched the video, I've reexported it, I've deleted the contents of the page and started over, and it still just sits with that ugly loading bar whenever I open it up in acrobat to test it out. I work with video regularly, and this happened last week when I tried assembling a few videos for a project for another client. All of them loaded… more

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    2 votes

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