598 results found
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BUG: Can no longer search all documents in a directory
Acrobat Pro will not search all documents in a directory. It gives 0 results for any key words. I ended up combining all the PDFs in the directory and searching within the combined PDF. Please fix! I use this every day for my work.
2 votes -
With Adobe profile update, all comments on Shared Acrobat Files are missing
I came in with a notification to log into Adobe Creative Suite for profile setup. After running the the dialog box to set up the profile, I lost all comments on shared Acrobat files. That is over 5 hours of review comments lost. Is there a way to retrieve those comments? I have no interest in reviewing a 90 page document again.
2 votesDear Customer,
Thanks for reaching out to us. We are looking into the issue reported by you and will try our best to resolve it. Meanwhile could you please give us the below info and let us know.
1. This issue happens to you for one specific file or on everyone.
2. Could you please try opening the shared file from Web(Browser) and let us know if comments are visible or not.
3. Also please share error if you got any. -
PDF Tables are not tagged correctly: #1 Table Editor
1 of several problems in how PDF Maker (and InDesign's export to PDF utility) tag PDFs.
In Table Editor, the editor's cell markers (bright pink lines) do not align with the actual <TD> data cells. This makes it difficult, and sometimes impossible, to correct a cell's tag.
Most commonly seen in complex tables with merged cells in the column and row headers. See screen capture.
Also see this blog post:
https://www.pubcom.com/blog/2020_04-05/ACROBAT_tableeditor.shtmlEXPECTED RESULT:
Table Editor's cell outlines should match the actual cells.2 votesHi
Can you please share a sample Office file with which issue is reproducible?
Thanks
Tanvi -
Acrobat 2020 stops responding when saving
When saving a pdf, acrobat stops responding and must be force quit. This usually does not happen with "save as", only with save. I am running Mac OS Big Sur, version 11.4. Acrobat Pro 2020 (obtained through my university) is version 2020.001.30020. A text file of the crash report is attached
2 votes -
Highlight to website
If you are looking at a text you should be able to highlight a part of the text it should send you to the website that they got the idea from. While your writing a text instead of putting in a bibliography you should highlight your text and reference it there.
2 votesHi,
Please specify the issue you are facing. I’m not able to understand the issue here.Thanks
Rachit -
Acrobat saves prior version of file exported from Indesign and ignores subsequent version
This is a horrendous bug that I can recreate umpteen times. If a file is exported from Indesign to Acrobat, and then the Indesign file is edited and re-exported to Acrobat, if you try to save the revised version in Acrobat, Acrobat saves the original version (which I presume it holds in memory) and ignores the revised version. The only fix I have found is to close Indesign and Acrobat and start again - this seems to clear the prior version from Acrobat. This is really dangerous for users and immensely inconvenient. Adobe please fix asap.
2 votes -
Tracked changes - change bars functionality has changed
Settings that resulted in change bars being present when converting a word document to a PDF - to highlight new or revised content have been changed and do not function now.
2 votes -
Converting files - Acrobat XI Pro vs Acrobat Pro DC
Acrobat Pro DC does not convert files as well as Acrobat XI Pro. I was told by support that developing code to convert every font is not possible; however it was possible for XI Pro. I don't want bells & whistles. I just want software that works. Attached are files converted via XI Pro and via Pro DC. Converting as a print file works but it is very inconvenient. I have lots of Word and Excel examples which I can send to someone. I do not want to attach confidential files in this type of forum.
2 votesHi
Thanks for sharing your feedback. Can you please share which Office and Acrobat versions are you using?
Please share your sample files over email with us.Thanks
Tanvi -
Convert pdf to word in bulk
I have to convert files from Word to PDF and in this case I need to convert multiple pages from PDF to Word. I have five folders, 150 pages per folder. I just spent an hr with with a Adobe assistant and all i can do is 10 pages at a time. Not helpful at all.
2 votes -
Files that I personally created are being password protected randomly.
PDF files that I created are being password protected randomly. This is a major issue because i need to be able to edit/merge these files for work. I did not set up or request a password to be added so I have no idea what password it is looking for.
2 votesSorry for the inconvenience, though this sounds very strange. Can you kindly share the steps you are following to create the pdf. I am asuming it is asking for a password when you are trying to reopen it later – correct me if it is not so.
Also share the version of the software you are using as well as the version of the Operating system. -
Bug: “Create Contents item for link annotation” fix fails!
If we create a tagged PDF from InDesign, the contents item for hyperlinks is missing. This can be fixed with Acrobats single preflight fix: Create Contents Item For Link Annotations.
However, this broke already in 2019 and still is broken in 2020!
In 2018 it works in one go.In 2019 and 2020 we have to run it is many as five times before it is actualy applied!
We save the document each time under a different name, sometimes the third time we run the fix it sticks, sometimes after five times, sometimes not at all.
Now we heard this…
2 votes -
Better labeling of Action Wizard Controls for screen reader users
I am encountering problems with poorly labeled controls in the Acrobat DC Action Wizard. As a blind screen reader user, I would greatly appreciate anything you can do to improve the control labels that are spoken by screen readers. I am using the JAWS 2020 screen reader with Acrobat DC version 20.006.20042.
The issues I have encountered:Some of the button control labels are unclear and it is difficult to determine which control has focus. For example, when adding a Watermark, the button to add the watermark is spoken as “Add”. If I press “space” to select this option, another…
2 votesHi,
I checked the issues after your response.For point 2, the behaviour is as designed. It seems that the user have to select the option as the default selected item is the last added item in RHP and if no addition is done, then none of the option is selected. Further, I’m not able to hear “AV container View” with controls. I’ve informed the engineering team regarding this.
For point 3, I have raised the issues with engineering team and hopefully it will be fixed in future release.
Thanks
Rachit -
Spellcheck
Could you please make a spellcheck a feature!
We review PDF's frequently and I would love the ability to easily highlight spelling errors and send the file back to the user.2 votesHi,
I have forwarded the request to the higher management. Currently we don’t have any plan to implement it but we have kept it in our radar and will implement it in future release.
Meanwhile to see spelling errors, open Edit PDF and click on inside each bounding box one by one to see if there is any error in each paragraph.Please confirm if this resolves your issue.
Thanks
Rachit -
New Feature - "Starred" docs does not Work - times out
While the idea of 'star' documents available at anytime/anywhere is great in theory - it doesn't work. It times out - does not even work considering it was a recent file.
2 votes -
rotation when double clicking
When I open a PDF and then double click on the page, all pages rotate 90Deg. Why that and how to stop it?
2 votesHi,
Thanks for reaching out to us for your concerns.
1) Could you please let me know the current version # of Acrobat that you are working on ?
2) Is this issue with every PDF that you are trying on or is it specific to some PDF file. Can you please share any sample PDF.
3) Can you share a Screen Video of the issue so that we have a clear picture when issue gets reproduced.Thanks
Ayush Jain -
My acrobat crashes frequently when it tries to read/load the text
My acrobat crashes frequently when it tries to read/load the text and I lost all the opened Pdf files.
2 votesHi,
Sorry to hear about your issue with Acrobat. Please help me with the below details so that I can help you further.
Are you facing this issue with every PDF ?When Acrobat Crashes (If you get this error message “Adobe Acrobat DC has stopped working”) , Can you please share with us the Crash Logs.
For Getting the Crash Logs:
1. When Acrobat Crashes , Open Windows Task Manager , Got To Processes, There you can see a process Acrobat.exe / “Adobe Acrobat DC”2. Right Click on this process and click “Create Dump File”
3. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
4. Save this DMP file on any Cloud Storage and Share the link for that with us on mail.
We will investigate the dumps provided by you on priority and… -
Can't export to PDF due to error
I can't export anything to PDF format because it says "Adobe Acrobat license has either expired or not been activated. Try launching Adobe Acrobat."
I've checked and my license has not expired and is activated. I've relaunched, logged out and signed in on Adobe Acrobat and it still shows the same pop up.
It is extremely frustrating.2 votesHi
Can you try signing in and signing out again?
Thanks
Tanvi -
Original file name in PDF metadata
What I’m looking for is a way to imbed the originating file name somewhere in the Meta data of the pdf for future reference. It would have nothing to do with the file name used for the PDF when exporting the original file. Use case: Often a client will rename a pdf and down the road I have to find the original Indesign file used to create that pdf.
2 votesHi
Are you creating the PDF from Acrobat or from some other software?
Thanks
Tanvi -
Acrobat DC compile files into single PDF, Illustrator files grayed out
In Acrobat DC when attempting to combine files into single PDF and trying to select Illustrator files they are grayed out and cannot be selected. I have to drag them from the finder into Acrobat. This is a major pain and waste of time. Before the upgrade I could always select an AI file to add to a PDF. Now I never can, even when trying to replace a page with a new file. Illustrator and Acrobat are not talking to each other.
2 votesHi
Acrobat does not support conversion of AI files to PDF via the Combine functionality.
Can you confirm that you are combining AI files or PDF files created from Illustrator?
Also, do you have Illustrator installed on your system?Thanks
Tanvi -
Can't make PDF from .tif file BUG REPORT
I receive .ai and .pdf files via email from customers. I convert these files to .tif in Photoshop. Until sometime around the end of October, I would create multi page PDFs with Acrobat, as proofs. The .tifs are used as print files. Now I get this error box. "Adobe Acrobat could not open 'WFFTBRAB2019WineSignage11x17batch1Page01.tiff' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
Here is my case number: ADB-9772660-R1Y52 votes
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