662 results found

1. ADOBE SIGN DOES NOT WORK 9 TIMES OUT OF 10 SINCE RECENT UPDATES

   Adobe sign literally just does not work half the time now. It's useless and our company is going to change to another service instead as a result. All of your recent updates have caused a myriad of bugs and none of them have been addressed despite giving feedback multiple times. Maybe it would be smart to focus on ensuring that your core services continue to work as intended instead of offering me AI tools that I don't want or need and are frankly useless when your base services don't work anyway.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hello,

   We are sorry that you are experiencing problems with our application. Could you please provide more information on these? This will help us address them as soon as possible.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thank you,

   Sign in Acrobat Web Team

2. Sign in parallel

   Would love for the sign in parallel option to come back!

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Bethany,

   We really appreciate your feedback and are working hard to improve the app with recurring updates. However, it is important to mention that parallel signing is available in the most recent version of the application. To enable this feature, you can use the following instructions:

   1. Start Request E-Signature workflow with any valid file

   2. On Add Recipient modal, uncheck the "Recipients must sign in order" checkbox. This will enable Parallel signing

   Please let us know if you have any further questions or comments regarding this or any other feature of our app.

   Thanks,

   Sign in Acrobat Web Team

3. Date formats improvements on E-signatures

   Following up on my last feedback - I could not even apply "inputted text" the correct date format to be complaint to my work, nor can my colleagues :(

   I tried with and with out spaces - I know why this occurred - I am requesting that my proposed date formats be added to E-signatures normal selections (auto) and manual text inputted options.

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4. Dreadful updates.

   This new update to e-signature documents is absolutely horrendous. It now takes twice as long to send a simple pdf with 1 signature. When you want to send one document after another, it keeps loading in the previous document in error. There was nothing wrong with the previous software, it worked great, that's why we bought it. We will be moving away unless drastic changes are made.

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We are sorry you are having trouble with the updates and we appreciate your feedback. Please let us know if there's something else we need to improve.

   Thanks,

   Sign in Acrobat Web Team

5. Change to e-signature negatively impacting business process

   Also related to the new e-sign interface, I don't see an option to cc a non-signatory administrative assistant who helps with tracking the progress and final filing of the signed documents. This has a significant negative impact on our business process and workflow.

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Kam,

   Thank you for providing more feedback for this feature. You can add a CC following the step 7 here: https://helpx.adobe.com/document-cloud/help/request-signature-22.html

   If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

6. Modern Request E-Signatures Interface is bad.

   The new Request E-Signatures interface is un-intuitive and restrictive:
   - I was not previously restricted to a maximum file size of 8mb. I often work with large files that need signatures and this is very prohibitive for me.
   - I used to select an e-sign template initially before adding my other documents to be signed, and I had to google how to add other documents.
   - When adding multiple documents to sign initially (after discovering that I needed to do that), the only way to change the order is to use the arrows on the side, which is very clunky and the arrow buttons are very small. Did we go back in time? Why is click-and-drag not an option?

   The new Request E-Signatures interface is un-intuitive and restrictive:
   - I was not previously restricted to a maximum file size of 8mb. I often work with large files that need signatures and this is very prohibitive for me.
   - I used to select an e-sign template initially before adding my other documents to be signed, and I had to google how to add other documents.
   - When adding multiple documents to sign initially (after discovering that I needed to do that), the only way to change the order is to use the arrows on the side, which is very clunky… more

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks, 

   Sign in Acrobat Web Team

7. New Acrobat Layout

   New Adobe Acrobat interface is bringing me to tears.

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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Kristine,

   We are sorry you are having trouble with the new experience. Could you provide more information about what is causing you issues? This will help us to improve your experience.

   Thanks,

   Sign in Acrobat Web

8. E-signature not working properly

   When using a fillable form and requesting an e-signature with the new update, it removes some of my fillable boxes and when it gets sent out it is sent out in a different format then what I had it in.

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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hi Rebekah,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

9. e-sign

   Bring back the old E-sign process. This is awful

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   Need Info  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Mr & Mrs Wilks

   We're sorry you're having this issue, we will take this under review.

   Can you help us providing more information that you found relevant? How long have you had this problem?

   Best regards,

   Sign in Acrobat Web Team

10. features are missing

    I use features from the classic version such as file attachment, that are not currently available on this version. On the new version we cannot cc a person until the end of the process, but on the classic version we can cc someone at the beginning. We lose the ability to cc someone immediately upon switching from the new to classic. Can the cc option be available to us at the beginning of the process on the new version?

    I'm also having issues with the signature lines getting moved to a different location on the form after it is signed by the other party. What is causing this?

    I use features from the classic version such as file attachment, that are not currently available on this version. On the new version we cannot cc a person until the end of the process, but on the classic version we can cc someone at the beginning. We lose the ability to cc someone immediately upon switching from the new to classic. Can the cc option be available to us at the beginning of the process on the new version?

    I'm also having issues with the signature lines getting moved to a different location on the form after it is signed… more

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Kathy,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Thanks,

    Sign in Acrobat Web Team

11. Everything regressed

    This version of Adobe E-Sign sucks. How do I go back to the old version where things just worked?

    Adobe now balloons up files and then limits the amount for Adobe E-sign. It used to just work. I would question anyone's sanity if they recommended this iteration of Adobe.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello James,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

12. Product is Frustrating

    I use this tool to create and edit PDFs and collect e-signatures using "Create Web Form" and "Request E-Signatures." Adobe seems to get more complicated and more difficult to use. A few specific complaints:
    (1) stop with all the interruptions about your new features. I don't want to take tours and learn about new features. I don’t need to learn how to edit a PDF. I don’t want to watch videos about Adobe. I have work to do and you're getting in my way.
    (2) I pay for this, it's buggy, it crashes. I just had to uninstall and re-install because Adobe wouldn't open a PDF, in fact Adobe wouldn't open at all. This happens too often.
    (3) I don't want AI assistant, stop trying to force it down my throat.
    (4) you recently changed the e-sign with password process, It was a pain ********** to learn the new process. Why do you change basic features so dramatically?
    (5) PW doesn’t even work right! Using "Create Web Form" there is a password option. But it never prompts the user to enter the password. In fact, the PDF is not PW protected at all!
    
    Get it sorted. I use this tool to be more productive, not frustrated!

    I use this tool to create and edit PDFs and collect e-signatures using "Create Web Form" and "Request E-Signatures." Adobe seems to get more complicated and more difficult to use. A few specific complaints:
    (1) stop with all the interruptions about your new features. I don't want to take tours and learn about new features. I don’t need to learn how to edit a PDF. I don’t want to watch videos about Adobe. I have work to do and you're getting in my way.
    (2) I pay for this, it's buggy, it crashes. I just had to uninstall and re-install… more

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Tim,

    We are sorry you are experiencing trouble with this feature and are triaging your issue and are gathering more information to understand the problem better. We appreciate your interest in helping us improve our product.

    Thanks,

    Sign in Acrobat Web Team

13. E-signature update is garbage

    I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.

    The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with such extensive resources and a skilled team, this decline in quality is baffling and extremely disappointing.

    Such a regression in a key business tool is not only inconvenient but also impacts productivity. It raises serious questions about the decision-making and competencies of the team responsible for this update. In the competitive landscape of digital tools, maintaining and improving user efficiency should be a paramount concern.

    I strongly urge you to review this update and consider the real-world impact it has on your users. It is vital that future enhancements focus on actual improvements in performance, rather than superficial changes that hinder the user experience.

    I am writing to express my deep frustration with the recent overhaul of your e-signature tool. As a user of this product, I am shocked at the decline in efficiency and usability following the update. What used to be a straightforward task of entering and sending a lease, taking no more than five to six minutes, now inexplicably consumes over 20 minutes of valuable time. This significant increase in time, with no discernible improvements in functionality, is unacceptable and counterproductive.

    The update, which seems to be merely a cosmetic facelift, has drastically reduced the tool's efficiency. For a company with… more

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Brandon Rockhold,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

14. Making things slower/harder

    STOP CHANGING THINGS AND MAKING THEM WORSE

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Shayne Mace,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

15. Recipeints sign in order

    Under E-sign option, it would be good to have a popup to confirm if the a document needs to be signed by recipients in order. Recently we missed checking the option of recipients will sign in order and we had to cancel the agreement and send it again

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Harish Baskar,

    Thanks for your suggestion, we always take in consideration your comments, and we're glad that you let us know your thoughts about the web app.

    Again, thanks

    Sign in Acrobat Web Team

16. Constantly getting error messages all evening 2024-03-12

    What is wrong with this platform - all it does is give error messages 2024-03-12

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Alma,

    Thank for reaching out and apology for the trouble. Our team has fixed the issue and app should work fine. Please let us know if you still face any issues.

    Regards,

    Acrobat web team

17. Can't backspace or delete message body

    Hi - I've noticed that the "Backspace" key nor the "Delete" key are affective when attempting to edit the message box prior to sending a document for signature. Makes this theing a type-writer, effectively... Please look into this!

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    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Drew Williams,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Acrobat Web Team

18. Completed documents appearing in Waiting for you section

    There are signed documents that are appearing in the "Waiting for you section". They are completed and not in fact waiting for a signature. Please fix asap.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Mincor Accounts,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.  We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

19. Signatures Not on Lines since Update

    Since the update, signatures and dates are not appearing in the spots they're supposed to be, or where the blanks appear to be before the form is sent for e-signature. Usually the signature/date is higher than the blank line, appearing in the form writing.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Kelly Simms,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

20. Issues with Adobe Sign platform - status not updating

    Hi there, my team and I are experiencing issues with Adobe Sign documents not updating the status and signatures completed within the documents screen even though when you go into the document all signatures are completed. From the main screen the document is stuck on 'out for signature'. Can this technical issue please be investigated and fixed? thanks

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Tegan Findley,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. 

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team