622 results found

1. Signatures Not on Lines since Update

   Since the update, signatures and dates are not appearing in the spots they're supposed to be, or where the blanks appear to be before the form is sent for e-signature. Usually the signature/date is higher than the blank line, appearing in the form writing.

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Kelly Simms,
   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web

2. Issues with Adobe Sign platform - status not updating

   Hi there, my team and I are experiencing issues with Adobe Sign documents not updating the status and signatures completed within the documents screen even though when you go into the document all signatures are completed. From the main screen the document is stuck on 'out for signature'. Can this technical issue please be investigated and fixed? thanks

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Tegan Findley,
   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. 

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

3. Updates are making the software almost unusable

   The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.

   I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.

   I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.

   I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way through the web app. That is the first indication that things seem to be going backwards.

   Also, since I use a template that contains existing text boxes, signature fields and multiple radio options, I use the same template for multiple different products. I previously used the "Pre-fill" option to allow me to change the title of the document for each iteration but now that is no longer an option. The only way to continue using the template form and fill in the title as required is to add the title in the "Default Value" section of the text box. This is ridiculous.

   I am extremely concerned you are going to keep making "updates" and remove anything remotely good about this application.

   Maybe a bit of customer research would help you next time you decide to "update" things.

   There have been enough issues over the years that you have completely ignored, and now you have made things so much worse. Please consider your users a bit more.

   The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.

   I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.

   I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.

   I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way… more

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   Gathering Feedback  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Clara,
   Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:

   • Open a file with Request Signature
   • On Recipient modal: Allow sequential signing by checking the box,
   • On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
   • Prepare document as usual.
   • Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
   • Review & Send

   If this information wasn't helpful, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. 

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

   If you have any further questions or concerns, please do not hesitate to contact us.

   
   

   Hi Clara,
   Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:

   • Open a file with Request Signature
   • On Recipient modal: Allow sequential signing by checking the box,
   • On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
   • Prepare document as usual.
   • Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
   • Review & Send

   If this information wasn't helpful, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. 

   We are sorry you are… more

4. Problema na assinatura

   A assinatura esta saindo do lugar onde é colocado para assinar, por gentileza arrumem esse bug. Segue em anexo como esta ficando

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Recursos Humanos RH,
   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

5. Change signature date default

   I need a way to set the default of the date of signature to be the US version of (MM/DD/YYYY) and not the day, month year.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi,

   We understand you're experiencing issues with this version of Acrobat Web. However, it's worth mentioning that it's possible to change the default date format by adding a date field when using the Request e-signatures workflow, then double clicking the field and scrolling in the field properties panel and in the Date format drop down, selecting the desired format. This change will persist for future agreements.

   Please, feel free to contact us if you have any further question.

   Thanks,

   Sign in Acrobat Web Team

6. Please retain prefill stage for e-sign templates

   The only reason I use Adobe Acrobat is for it's ability to prefill template forms that I've previously set up. The new edit option does not allow me to work in "prefill" mode anymore, for example I can not tab from one space to the next. PLEASE bring back the prefill option for the new format. I will not use your product anymore if you don't and the only reason I'm still using it is that I can switch back to the legacy version. There needs to be a stage where you are not only editing the types of data and fields entered but a stage where you can separately tab through and fill the necessary fields. Right now I need to click on each individual field and it would be faster to just do this in a word doc, which to me was the entire point of having templates before. The additional document upload feature is also VERY slow now. Before I could easily add everything I needed in one place and it now takes so long it's useless.

   The only reason I use Adobe Acrobat is for it's ability to prefill template forms that I've previously set up. The new edit option does not allow me to work in "prefill" mode anymore, for example I can not tab from one space to the next. PLEASE bring back the prefill option for the new format. I will not use your product anymore if you don't and the only reason I'm still using it is that I can switch back to the legacy version. There needs to be a stage where you are not only editing the types of data… more

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Erin,

   We understand you're experiencing issues with this version of Acrobat Web. However, it's worth mentioning that it's possible to fill in fields before sending the agreement for signature using the Prefill Role. Below are the steps to do so:

   1. Start Request E-Signatures with any valid document.
   2. In the window to add recipients, do not add yourself; this will allow you to use the prefill role.
   3. Click continue.
   4. In the Authoring view, add the fields you need to fill in before sending the agreement and assign them the Prefill  role. 

   This way, when you click "Review and Send" and send the agreement for signing, you'll be able to pre-fill the designated fields.

   Please feel free to contact us if you have any further question

   Thanks,

   Sign in Acrobat Web Team

   
   

7. Probleme mit E-Signatur

   Bild 3 - Passiert wenn man eine E-Signatur anfordern möchte

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8. Probleme mit E-Signatur

   Bild 2 - Grau wird es wenn man in Windows versucht eine Unterschrift hinzuzufügen

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9. Probleme mit E-Signatur

   Als Nachtrag zu meiner vorangegangenen Meldung

   Bild 1 - Problem

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10. Probleme mit E-Signatur

    E-Signaturen werden nicht syncronisiert zwischen iPad-App -> WebApp -> Windows-Anwendung. Bitte schnell beheben, da man ansonsten keine Dokumente mehr unterzeichnen kann ohne unterschiedliche Unterschriften zu hinterlegen!
    Auch kann ich aus der Windows-Anwendung heraus das Anfordern von Signaturen nicht mehr starten. Die Anwendung startet ein Dialogfenster, aber es dreht sich nur der "Wartekreis" und nichts passiert.

    Vielen Dank!

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

11. Reminder Suggestion

    If I go to create a "reminder" to send to a client, it should send the reminder right away. I selected "every third day", but I want the reminder to be sent immediately upon creating the reminder as well - and not three days from creating the reminder.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

12. No signature status on the home screen for received signature requests

    Why can't I see the status of signature requests in the file listing? Seems like table stakes to me - all 3 other esign solutions I use do this!

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Colin,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

13. About the new updates on signature panel

    Hi, I think Adobe updated last month and now the signature panel does not work properly. First of all, most of the time it gives error when you open the signature panel and the system closes every adobe pages. Secondly when you open the signature panel, you lost some of the filled information on the file. And the system automatically allow you to sign when you are one of the signer part before, now you need to wait for the mail and then open it and sign the document. This is totally wasting time. Same thing happens for the ordering of the signer.

    Hi, I think Adobe updated last month and now the signature panel does not work properly. First of all, most of the time it gives error when you open the signature panel and the system closes every adobe pages. Secondly when you open the signature panel, you lost some of the filled information on the file. And the system automatically allow you to sign when you are one of the signer part before, now you need to wait for the mail and then open it and sign the document. This is totally wasting time. Same thing happens for the ordering… more

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Merve,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

14. NACHRICHT erfassen nicht möglich

    Guten Tag, wenn ich eine E-Signatur anfordere kann ich jetzt nicht mehr eine persönliche Nachricht schreiben bzw. bei Schreibfehlern verbessern. Es geht in dem Feld fast nichts... bitte korrigieren

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with our app. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

15. STOP THE POP UPS I CAN'T USE YOUR WEB APP

    I freaking hate your pop ups. I can no longer x out of them, so I can't actually use your web app because I can't navigate to the correct buttons to proceed through the adobe sign process. They give repetitive and unhelpful information. They come up EVERY SINGLE TIME I need to send a document via adobe sign. I don't want a response, I just want them to be turned off.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Erin,

    We apologize for any inconvenience caused by the pop-ups in our app. This feature is designed to assist users in understanding new updates and the changes they introduce to the app's workflow.

    Rest assured that your request about pop-ups has been acknowledged as we work on a resolution. If you encounter further issues or have specific details to share, please let us know.

    Best regards,

    Sign in Acrobat Web Team

16. Help please

    Need help please

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    Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi, 

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Could you please provide some information on the issues you're facing?

    Thanks,

    Sign in Acrobat Web Team

17. Bulk send keeps saying proccessing

    Make bulk send work....

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Henrik,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

18. Request e-signatures doesn't send emails

    when I use "request e-signature" it's very common that the emails don't get delivered to recipients and I'm having them check spam

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Jasen,

    We are sorry you are experiencing trouble with this feature. Could you provide more information about it? Is this a consistent issue? Do you as a sender received any email? And do you see the agreement in In progress section? This information will be really helpful to solve this issue.

    Thanks,

    Sign in Acrobat Web Team

19. Agreement Status Page and Request E-Signatures Page Feedback

    If I cancel an agreement (a draft agreement, for example), it should automatically be hidden. I canceled two agreements and they are still listed in my recents.

    Also, I selected a couple agreements to do a bulk "hide" - but instead I get a warning where the hide option usually is that says, "we can't combine, export, or create new files from shared items at this time." I'm not trying to do any of that. I'm just trying to do a bulk action HIDE several items at once.

    Also, when I'm emailing an agreement for signatures, there should be a way to save the intro letter to load it when needed. 99% of the time, I am typing the same thing to people, so would be nice to be able to save/load something to save time.

    If I cancel an agreement (a draft agreement, for example), it should automatically be hidden. I canceled two agreements and they are still listed in my recents.

    Also, I selected a couple agreements to do a bulk "hide" - but instead I get a warning where the hide option usually is that says, "we can't combine, export, or create new files from shared items at this time." I'm not trying to do any of that. I'm just trying to do a bulk action HIDE several items at once.

    Also, when I'm emailing an agreement for signatures, there should be a… more

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

20. Acrobat Pro Web App Glitch & Desktop Inefficient

    I'm having trouble with the "Request e-signatures" using Acrobat Pro on the web. A support rep helped me resolve the issue but said I'll need to use my desktop instead. My desktop doesn't allow for the use of a template without overriding the customizations such as the file name. This means I'll be adding custom fields each time I need to send the same document to people, whereas before I could customize a template that I had already set up the fields in. This is inefficient. The web app issue that I had to reach out to suppoirt for is the inability to delete text in the Message field during the final Review & Send step. I can add text but not delete it. The support rep coun;dn't delete the text either.

    I'm having trouble with the "Request e-signatures" using Acrobat Pro on the web. A support rep helped me resolve the issue but said I'll need to use my desktop instead. My desktop doesn't allow for the use of a template without overriding the customizations such as the file name. This means I'll be adding custom fields each time I need to send the same document to people, whereas before I could customize a template that I had already set up the fields in. This is inefficient. The web app issue that I had to reach out to suppoirt for is… more

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Rachel,

    We are sorry you are experiencing trouble with this feature. Could you provide more information about it? For example, if it's with a specific file that you are encountering this issue, the steps you do and any screenshot of the issue will be really helpful.

    Thanks, 

    Sign in Acrobat Web Team