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721 results found

  1. Title field doesn't allow you to make it a required field.

    The title field on ESign does not give you the option to make it a required field. Can this be fixed?

    1 vote

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    0 comments  ·  Send for Signature  ·  Admin →
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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hello,

    We are sorry you are experiencing trouble with this feature and the inconveniences this could cause you.

    However, it's important to mention that, despite the fact that this field can't be set as required directly from authoring, once the file is sent for signature the Title field is set as required. Please, let us know if this information was useful to you or if there's anything else we could assist you with.

    Thanks,

    Sign in Acrobat Web Team

  2. Signatures and Initials Missed by Adobe

    One two occasions now the Adobe E-Sign did not pick up on required initials. At first I thought it was my error and redid the document. I received back initials from Recipient #1 but not #2 and if you look at the document, it does not appear that the initials were requested. I was extremely careful the second time I sent it out.

    I will use a different platform but would like to know how to avoid this in the future.

    Thank you
    Colleen Williams

    1 vote

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Collen,


    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    Thanks,

    Sign in Acrobat Web Team

  3. Adobe Sign Is Crapping Out - I don't care about AI--Fix what I pay for.

    Adobe Sign/E-sign keeps erroring out when I try to add a signature block. I have tried to use it 7 times and it keeps crapping out.

    I have used different documents. I have tried to make a template.
    I have tried to use a PDF and Word document.

    I am very disappointed -- how can I rely on AdobeSign for time sensitive items?

    2 votes

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Tj Gentle,

    We're sorry to hear that you're having this kind of issues, could you provide more information in order to triage your issue better?, providing the document used, a video or steps that you followed to get this error would be very useful to us.

    Thanks,

    Sign in Acrobat Web Team

  4. Deleting Wrong E-Signatures

    We have typed a number of incorrect email addresses when doing request for e-signatures.
    How do we delete the wrong address permanently
    It always shows up when typing name

    1 vote

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Cementation,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Thanks!

    Sign in Acrobat Web Team

  5. auth.services.adobe.com refused to connect. This always occurs when trying to send a document for signature.

    Please fix this error.
    auth.services.adobe.com refused to connect.

    1 vote

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Kimberly,

    We are truly sorry you keep on facing this issue, as we are still working on figure it out, can you please apprise us with the following information to assist you better:

    1) Could you please share the workflow and the file in which you faced the issue?

    2) Does it happen for all files or with any specific document?


    Thanks,

    Sign in Acrobat Web Team


  6. How stop sending email to customer who's alrady signed

    Adobe eSignature continues to send emails with document to be signed AFTER we have received the signed document. This is happening days and weeks after we no longer need the signature. How do I stop this from happening. It is annoying enough that I'm prepared to go to a different auto signature application.

    1 vote

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    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Bryan,


    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Could you please share the workflow and the file in which you faced the issue?

    2) Does it happen for all files or with any specific document?


    Thanks,

    Sign in Acrobat Web Team

  7. Unfair

    Why is site now asking for payment even though I have free account. This is not good business integrity.
    You have slowed down my ability to get students work signed off in a timely fashion.

    1 vote

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Patricia,

    We are sorry you feel this way, but free accounts have some limitations compared to pro accounts. That's why we encourage users to improve their Acrobat experience after some time using a free account.

    For free accounts, there are several limitations you should be aware of:

    1. File Size and Page Limits: The upload file size limit is 10 MB, and the total page count per transaction is capped at 100 pages [1].

    2. Number of Transactions: Free accounts have a limited number of transactions they can perform. For example, the Acrobat Sign for Business (VIP) plan allows 150 transactions per user per year [2].

    3. Limited Features: Some advanced features like Limited Document Visibility (LDV) are only available for enterprise license plans [3].

    4. Account Sharing: Free accounts do not support advanced sharing features, which are available only to enterprise customers [4].

    Sources:

  8. Flaw hopefully just in emails sent to e-signature requestor

    I am using Adobe Sign to get signatures on a document. I'm not sure why, but the Recipient I see in emails to me regarding sending the form and getting the form signed as well as in the Agreements In progress page is wrong and does not match the email and name I see in the form itself. I hope the doctor I have sent this to doesn't see the wrong name. He would be very upset that he is being address with a female name!

    1 vote

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    0 comments  ·  Send for Signature  ·  Admin →
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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Michele,

    After further analysis, we see this behavior as intended for the email template which gets triggered when sender sends agreement to other recipients.

    Please feel free to leave any other feedback.

    Thanks,

    Sign in Acrobat Web Team

  9. Adobe Sign not working

    Why is Adobe Acrobat Sign not working? For two days now I have been trying to send a document for signing, and I get a red box flash up saying "sorry, something went wrong".

    2 votes

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Ian,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    Thanks,

    Sign in Acrobat Web Team

  10. Abschaltung "Vertrag gesendet"

    bei meine Benachrichtigungen ist die Logik, "Vertrag gesendet" nicht richtig!!!
    Wenn ich es ausschalte, erhalte ich keine Email zur Aufforderung zur Signatur einer Datei ! Egal ob ich "Vertrag signiert oder genehmigt" aktiviere oder nicht.

    1 vote

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Can Demirhan,

    We're sorry your experience this kind of issues, could you bring us a little bit of more information, this issue happens when you receive an agreement to sign? or when you send it? if you can also give as the steps your taking to reproduce this issue would helps us a lot.

    Thanks, Sign in Acrobat Web Team

  11. acrobat Sign wont work

    Why wont acrobat sign work on this document?

    2 votes

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Levi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you do to encounter the issue or if is happening with an specific file.

    Thanks,

    Sign in Acrobat Web Team

  12. email not received

    email was not received

    1 vote

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Alexa,

    We are sorry that you are having trouble with this feature. Could you check if the email wasn't sent to spam or in Acrobat you can check the status of the agreement and see if it was actually sent? and comment back with your findings please.

    Thanks,

    Sign in Acrobat Web Team

  13. auth.services.adobe.com refused to connect.

    auth.services.adobe.com refused to connect.

    3 votes

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Kimberly,

    We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better.

    Could you please provide more details about the issue you're facing?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  14. Signature placement

    When signing the form, the signatures do not appear on the designated space, but rather just at the bottom of the form. Please fix this. Documents need to be signed in the correct location they say to sign.

    1 vote

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Brandon,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, can you please explain the steps you took before encountering the issue of the signature fields placement? That'd help a lot!

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  15. Broke adobe sign

    The adobe sign app does not work. The adobe sign web browser does not work.
    Please fix this

    1 vote

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Aussie,

    We are sorry you are experiencing trouble with the software. We see you have previously sent a comment regarding something similar. Do not worry since we will work on this matter asap. We are triaging your issue and are gathering more information to understand the problem better.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  16. Issues with initials on contracts

    There is something wrong with your "initials" for contracts. The client is trying to do it, but when it comes back to me the signatures are there, but the spots for initials are blank/missing.

    1 vote

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    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Tammy,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. 

    Can you please send us the document you are having issues with? And if possible, a brief explanation of the steps you took before the problem arose.

    Thanks,

    Sign in Acrobat Web Team

  17. use template crashing

    The "Use Template" Feature is not working and keeps crashing. Please fix immediately!

    1 vote

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Brett,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. 

    Please be patient with us while we resolve this problem.

    Thanks,

    Sign in Acrobat Web Team

  18. Missing Individual Files Download

    When sending agreements, there is an option to download individual files that actually used to work prior to this update. Unfortunately, now all documents uploaded to be electronically signed are bound together and cannot be downloaded as individual files. Please change this back!

    2 votes

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Taylor,

    We are sorry you are having issues with the app. Although this feature is not available in the most recent version of the application, it will be available in an upcoming update. Thank your for your patience and for reaching out to us with your feedback, we truly appreciate it.

    Thanks,

    Sign in Acrobat Web

  19. E Signing Box is too big to fit in. So we have no choice to go back and use LEGACY e-sigining, but use legacy, we dont have the chance to dr

    The e-signature signing box is TOO BIG

    1 vote

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  20. ERRO NA FERRAMENTA BOTÃO DE OPÇÃO

    Prezados bom dia! Desde o início do mês de Maio, estamos enfrentando uma instabilidade em uma das ferramentas do Adobe Acrobat, a saber o: Botão de opções; cujo o mesmo, ao ser inserido no documento para dar a opção ao assinante de definir o status desejado, ocorre um Bug, que somente ao selecionar a última opção ao invés de ser "livre" a escolha, isso acarreta em uma divergência de decisões que impacta diretamente no andamento das obras que estão sendo realizadas dentro dos estado, já realizamos alguns testes, porém não foram conclusivos, assim como excluímos e reinserimos novos modelos para…

    1 vote

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Oi,

    Lamentamos que você esteja enfrentando problemas com nosso aplicativo. Estamos fazendo a triagem do seu problema e coletando mais informações para entender melhor o problema. Você poderia fornecer mais detalhes sobre o problema que está enfrentando? Por exemplo, se você estiver vendo um erro ou qualquer coisa que considere, pode nos ajudar a encontrar uma possível solução para isso.

    Obrigado,

    Faça login na equipe do Acrobat Web

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