6042 results found

1. Business Managed Admin Functionality

   Acrobat is a horrible product for business users in a. I am an admin and the functionality to manage your products and services while deploying them to users is abysmal. I am so sorry I purchased this and will be looking for any alternative. Look... the 1990's called and they want your outdated product strategy back! This is the age of cybersecurity and secure document management. You provide none of that without insane effort to preconfigure and customize installers... umm... we have moved to the cloud-based world. HELLO!!! Ever heard of a cloud integration that is admin managed??? Been in the IT world for almost 30 years and this is the absolute worst implementation for such a company that had a lock on major document type.
   Here are the ideas that will like never be heard...
   -Make your product use cloud-based settings (preferences) as users log into their corporate email accounts
   -Allow admins ability to force sign-in by GPO or MDM or an MSI that only works via sign-in
   -Let admin "OWN" a domain so shadow IT peeps can't create unauthorized corporate-email accounts except within the admin's purview
   -Give admins all the configuration options available, currently available in the installers, via a cloud-based portal
   -Give admins ability to block or enable services and make integrations available with partners in a managed way. There are other company that are already do a better job that Adobe in this area so offload this to Microsoft cloud-app security, where most companies already have licenses, since you can't do this functionality in any meaningful way.

   This product is currently so rife with options to exfiltrate and lose management of secure documents.

   Acrobat is a horrible product for business users in a. I am an admin and the functionality to manage your products and services while deploying them to users is abysmal. I am so sorry I purchased this and will be looking for any alternative. Look... the 1990's called and they want your outdated product strategy back! This is the age of cybersecurity and secure document management. You provide none of that without insane effort to preconfigure and customize installers... umm... we have moved to the cloud-based world. HELLO!!! Ever heard of a cloud integration that is admin managed??? Been in… more

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2. Terrible Fill & Sign Experience

   I'm highly dissatisfied with this experience, I waited an extremely long time to fill out and sign two documents. The filling out process went fine, but when it went to signing everything fell apart. Somehow the system saved the document with a small signature, not the one I resized, and you can't fix/delete those after saving. Once I put an entirely new page in, the signature would go in fine, but then it would "save my changes" forever after it already said "Changes Saved" and then it wouldn't download correctly or print. I will never use this again.

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   0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminWanda (Admin, Adobe) responded

   Hi Landon,

   Thank you for your feedback. Would you be able to share some test documents with us so we can try to replicate the issue?

   Thanks,

   Adobe Sign Team

3. Upsetting Cancellation Fee

   I needed adobe for one month, and was charged a large cancellation fee when I cancelled my plan. This is upsetting and a horrible way to attract future customers. Please fix your business model.

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4. 好

   非常好

   • 

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   0 comments  ·  Export PDF  ·  Edit…  ·  Delete…  ·  Admin →
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5. lector de voz

   El lector de texto... una de dos: Es harto dificultoso de usar, o es demasiado precario.
   Mejoren eso...
   Por tal razón me toca convertir todos los pdf a Word...

   la verdad... deja mucho que desear

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   0 comments  ·  View/Edit MS Office files  ·  Edit…  ·  Delete…  ·  Admin →
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6. Page freezes when trying to edit text

   Each time I open a file and select edit, it does not allow me to make changes and ends up saying the page can not reload.

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   0 comments  ·  Edit PDFs  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

   Hi Monica,

   Thank you for contacting us. Can you please apprise us with the following information to assist you better:

   1) Is it happening for all files or with any specific document only?

   2) Could you please share the workflow and document in which you are facing the issue.

   Regards,

   Harshpreet

7. Scummy

   I cant believe you waited to show that there is an cost for this until the last second in the process.

   "Edit PDFs with a free online PDF editor | Adobe Acrobat"

   Shameful, but I should have expected no less.

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8. Cancel my subscription for the hundredth time

   I keep getting emails to pay for a plan I asked ages ago to be cancelled!!! Will you please CANCEL it, you can clearly see I do NOT use it as it corrupts some of files.

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9. Cost Increase

   A 33% annual subscription increase is too much.

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10. Adriana Soares de Proença

    Não vivo sem vcs!
    Melhor aplicativo !
    Bil Gattes é o homem que Deus levantou para a ciência (Microsoft)
    Eu creio🙌🏼🥰

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Andriana,

    
    

    We are glad that you like Acrobat web and thanks for sharing feedback with us.

    
    

    Regards,

    Acrobat web team

11. Hours of work lost

    APPAULED that Adobe would release such a product. It should be removed from the market. It's clearly a terribly buggy pre-beta.
    Have lost hours upon hours of work. Just disappeared.

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello A K, 

    Thank you for contacting us.

    Can you please provide us with the following information to assist you better:

    1. Exact description of issue that you are facing
    2. Is this happening for all files or any specific file?
    3. Is it possible to share a screenshot of error you are facing?

    Thanks,

    Harshpreet

12. FURIOUS.VOLUMES of WORK DELETED

    FURIOUS.
    Product is deleting previously completed work!!

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello A K, 

    Thank you for contacting us. Can you please provide us with the following information to assist you better:

    1. Exact description of issue that you are facing
    2. Is this happening for all files or any specific file?
    3. Is it possible to share a screenshot of error you are facing?

    Thanks,

    Harshpreet

13. AdobeSign Signing In

    I want to access AdobeSign. I want to send and manage via Adobe Sign site. I have been trying to access the site for over 2 hours and keep getting route back to this stupid acrobat.adobe.com/link/home page and I have never hated adobe so much.

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14. Esign GR characters issue

    E-signing a document using GR characters from a browser changes the font and the full name is not displayed correctly

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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15. Web Form Organization

    I have created several web forms and use them frequently. It would be helpful to be able to organize them in folders or be able to more easily filter or sort them. (unless I'm missing something)

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16. Where are invoices???

    Where did invoices go?? I cannot find them and I can't get them emailed to me. It's garbage when I have to subscribe with a ccard monthly, and have to provide the invoice to the ccard charges. Unnecessarily complex.

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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Wade,

    
    

    Thanks for reaching out to us. You can access your invoice by following below steps:

    1. Login to acrobat.adobe.com

    2. Now click on Adobe accounts option under Profile icon present at top right corner

    3. You can check your invoice under Plans and payment menu

    
    

    Please reach out us in case you still face any issues.

    
    

    Regards,

    Shweta

17. Please don't hang up on your customers.

    I was hung up on in chat. See attached. This is frustrating and unprofessional. It only furthers my dislike for your company and your products.

    •  

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Joe,

    
    

    Thanks for reaching out and apology for any inconvenience caused. You can connect with support team via phone. Please refer to https://helpx.adobe.com/contact/phone.html 

    
    

    Regards,

    Acrobat Web team

18. Decent grader tool. The eraser didn't always work and some of the information didn't save when downloaded, so I had to rely on screenshots.

    I think if you leave the document for a while, the changes you make when you return are not saved, and if you refresh, you will lose everything. I ended up having to take a couple screenshots to add to the download because a couple pages of marking would not download/save.

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Sara-Jane,

    Thank you for contacting us. Can you please provide us with the following information to assist you better. 

    1. Is this happening for all files or any specific file?
    2. Is it possible to share a file for which you are facing this issue?

    Thanks,
    Harshpreet

19. Request signatures not loading

    Hello!
    Our team has all been having regular issues with e-sign (among other things). It regularly will not load and says that it is unavailable. If we reload it several times, eventually we can get it to work, but often it will take an hour or two to load and be used. This has slowed our productivity quite a bit as this is something we use regularly.
    Can you look into this? Is there an compensation that can be offered for our wasted time in trying to get this service to work? Maybe a free month?

    Thanks for your help on this!

    Jonathan

    Hello!
    Our team has all been having regular issues with e-sign (among other things). It regularly will not load and says that it is unavailable. If we reload it several times, eventually we can get it to work, but often it will take an hour or two to load and be used. This has slowed our productivity quite a bit as this is something we use regularly.
    Can you look into this? Is there an compensation that can be offered for our wasted time in trying to get this service to work? Maybe a free month?

    Thanks for your help… more

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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20. Kündigung meines heute abgeschlossenen Probeabos

    Bitte um Kündigung des heute heruntergeladenen Probe- und Pro-Abo‘s. Es lässt sich nicht aufs iPad installieren und auf dem Desktop habe ich es schon. Besten Dank.

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    0 comments  ·  Subscription  ·  Delete…  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Mark,

    
    

    Thanks for reach out to us. For iPad, you should be able to use acrobat.adobe.com on your browser or acrobat app from app store. Please let us know if this suffice your need otherwise, we would be happy to assist you on cancellation.

    
    

    Regards,

    Acrobat web team