566 results found

1. Erro ao solicitar assinatura digital

   Não estou conseguindo solicitar assinatura digital pelo Acrobat, esta dando Erro 400, não esta conseguindo estabelecer conexão com o servidor.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi,
   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

2. Updates are making the software almost unusable

   The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.

   I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.

   I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.

   I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way through the web app. That is the first indication that things seem to be going backwards.

   Also, since I use a template that contains existing text boxes, signature fields and multiple radio options, I use the same template for multiple different products. I previously used the "Pre-fill" option to allow me to change the title of the document for each iteration but now that is no longer an option. The only way to continue using the template form and fill in the title as required is to add the title in the "Default Value" section of the text box. This is ridiculous.

   I am extremely concerned you are going to keep making "updates" and remove anything remotely good about this application.

   Maybe a bit of customer research would help you next time you decide to "update" things.

   There have been enough issues over the years that you have completely ignored, and now you have made things so much worse. Please consider your users a bit more.

   The updates made to the "Request E-Signatures" in Adobe Acrobat have made things a lot more difficult to use.

   I use a template form to send multiple documents for sign-off by up to 4 people at a time. Each person has their section to complete and sign.

   I used to be able to open one document, select "Request E-Signatures" and the "more options" would allow me to add more documents and add the template form I created online.

   I am no longer able to do this through the Adobe Acrobat desktop application but have to do a long-winded roundabout way… more

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   Gathering Feedback  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Clara,
   Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:

   • Open a file with Request Signature
   • On Recipient modal: Allow sequential signing by checking the box,
   • On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
   • Prepare document as usual.
   • Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
   • Review & Send

   If this information wasn't helpful, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. 

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

   If you have any further questions or concerns, please do not hesitate to contact us.

   
   

   Hi Clara,
   Thanks for asking, I'm glad to help, the following steps might help you to use Prefill role:

   • Open a file with Request Signature
   • On Recipient modal: Allow sequential signing by checking the box,
   • On Recipient modal: The very first recipient shouldn't be yourself, or the "account user", please enter a different recipient than yourself.
   • Prepare document as usual.
   • Prefill role should be enabled through Context Menu (Click the desired field on page > Change recipient > Prefill)
   • Review & Send

   If this information wasn't helpful, you can switch to earlier version by following the steps below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. 

   We are sorry you are… more

3. Sign then send option was nice and an efficient option

   With the update to the e-sign functionality, it seems like you removed the "sign then send" function, where the initiator can immediately e-sign the document before it emails out to the next recipient. This was a nice option, and would be great if it could be added back. thanks.

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   Gathering Feedback  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Justin,

   We are sorry you are experiencing trouble with the new feature .

   Regarding the Sign then send feature, despite it is indeed not explicitly present in current version of Acrobat Web, it is possible to sign the document before send it for signing to desired recipients by following this steps:

   1. Start Fill & Sign with desired document 
   2. On entering Fill & Sign you can add a sign from the left hand panel
   3. After doing this, you can click on the "Request E-Signatures" button to send this document for signing.

   We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

   Open the agreement draft experiencing the issue.

   On the left panel, scroll down and click "View more".

   Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. 

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   
   

   
   

   Hi Justin,

   We are sorry you are experiencing trouble with the new feature .

   Regarding the Sign then send feature, despite it is indeed not explicitly present in current version of Acrobat Web, it is possible to sign the document before send it for signing to desired recipients by following this steps:

   1. Start Fill & Sign with desired document 
   2. On entering Fill & Sign you can add a sign from the left hand panel
   3. After doing this, you can click on the "Request E-Signatures" button to send this document for signing.

   We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

   Open the agreement draft experiencing the issue.

   On the left panel, scroll down and click "View more".

   Click the "Switch to legacy version" link.

   This will switch you to the earlier version… more

4. Send for Signature

   Добрый день. Не работает загрузка отдельных файлов при отправке нескольких документов на подпись

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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hi,

   We are sorry you are experiencing trouble with the new feature. Could you provide more information about it? We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

5. New upgrades bad

   The updates for e-Signature are terrible. the old way kept the "Initials" box small from the start. This new one has to be resized -it's so time consuming. Also I put 2 documents in to get signed at once but it binds the two together, rather than being able to download as separate files once signed - again, this does not work when forms are required for different purposes and need to be split. This may be new and getting used to it, but not helpful at all sorry. Just sharing user experience and hope this feedback is taken on board otherwise I'm moving across to Docusign.

   The updates for e-Signature are terrible. the old way kept the "Initials" box small from the start. This new one has to be resized -it's so time consuming. Also I put 2 documents in to get signed at once but it binds the two together, rather than being able to download as separate files once signed - again, this does not work when forms are required for different purposes and need to be split. This may be new and getting used to it, but not helpful at all sorry. Just sharing user experience and hope this feedback is taken on… more

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6. Esign ruined

   Horrible esign. The prepare form functions are not applied and desktop app is ruined. and I cannot send on the online app.

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   Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Maria Noyola,
   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

7. No help platform to find

   I have now 2 separate documents with each party's signature, and I can't figure out why I can't make a combined one with both signatures on it! I'm trying to find a way of contacting customer support for a half an hour now, but there is literally no platform to contact you for help! I hate this.

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Emese Szabó,
   Right now we don't have that feature implemented. Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

8. stop making it worse

   stop making it worse

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   Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Wladislaw Smagin FOTO UND VIDEO,
   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
   If you still prefer to use the earlier version you can revert back by following these steps:
   1.   Click on your profile icon.
   2.   Select "Settings".
   3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

9. signature request email & way to create request HORRIBLE

   The update that was done where everything changed and how the email is for the customer to sign is awful. Customers can't tell where to click in the email to go to the signature page. Also, the way we have to put all the info and emails and click to sign is no good. It takes longer to do and is super confusing.

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   Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Randy Stumpff,
   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
   If you still prefer to use the earlier version you can revert back by following these steps:
   1.   Click on your profile icon.
   2.   Select "Settings".
   3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

10. New Program not working

    Go back to old Adobe E-signature Request. New program has too many errors and doesn't function.

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with the new update. Could you provide more information about the issue? For example:

    • Steps where you encounter issues
    • Files that doesn't work well with the feature
    • A video showing the actual error
    • Screenshot of the errors

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Web Team

11. Adobe Sign Interface Improvement Recommendations/Problems

    The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.

    There are three major issues I've had with it:

    1. Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is not a signee is not accounted as a user. On top of that, templates require you to request signatures prior to being able to edit them. Which makes no sense to me.

    2. Setting fields and adjusting fields is nearly impossible and extremely unintuitive. After adding signees, or after adding signees to a template (why would you even be forced to do this?) adjusting fields is difficult to say the least. Please at least include undo 'crtl+z' functionality so you're not required to restart the entire process if you make a mistake.

    3. Signing in to send reminders, add signees or adjust documents simply does not work. I'm forced to use the web interface despite being signed in. I'm forced to Sign In to edit docs, yet signing in doesn't do anything.

    Overall, I think there is insane room for improvement on the UI design of this product. Please adjust.

    The Adobe Acrobat e-sign desktop service does does not sign in and has a buggy and difficult to use user interface.

    There are three major issues I've had with it:

    1. Editing a document prior to sending is nearly impossible. Most documents probably follow this process: Get Template -> Adjust Template Fields to Specific Requirements -> Adjust name of file -> Add Signees -> Collect Signatures. For some reason adjusting templates prior to sending seems to be absent from this process. A template cannot be renamed, and specific fields are required to be filled by signees. A document preparer who is… more

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Nate,

    We really appreciate your feedback and will consider it for future updates. Please let us know if you have any other suggestions,

    Thanks,

    Sign in Acrobat Web team

12. Download individual file

    I need to download an individual file that I request e-signatures, but now it just combine the file, so I can't download as an individual

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13. Dreadful updates.

    This new update to e-signature documents is absolutely horrendous. It now takes twice as long to send a simple pdf with 1 signature. When you want to send one document after another, it keeps loading in the previous document in error. There was nothing wrong with the previous software, it worked great, that's why we bought it. We will be moving away unless drastic changes are made.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with the updates and we appreciate your feedback. Please let us know if there's something else we need to improve.

    Thanks,

    Sign in Acrobat Web Team

14. Nieuwe versie heeft geen correcte migratie van templates

    1. Door pagina's te laten laden zoals het hoort. Vaak zijn er blanco pagina's en moet je het via een andere weg naar hetzelfde gaan.

    2. De nieuwste versie van "Vragen om e-handtekeningen" zorgt alleen voor extra werk zonder enige verbetering. Er is geen correcte migratie van oude templates. Er zou dus uren werk zijn om dit te fixen.

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with the new updates. Could you provide more information about it? For example:

    • The document you are having trouble using 
    • The steps you do where you usually encounter this issue
    • Any other information that you might deem important

    Thanks,

    Sign in Acrobat Web Team

15. Request e-signatures from secondary email

    When sending documents for e-signatures, it would be nice to be able to send documents from email addresses other than the email my Adobe ID is with.
    I run multiple businesses and don't want clients from Business B knowing my personal email or email for Business A.

    Many people these days have multiple email addresses.

    It would also be nice to be able to edit the email subject line when requesting an e-signature on a document.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Melana Hobbs,

    We appreciate your feedback and we will consider it for future updates.

    Thanks,

    Sign in Acrobat Web Team

16. Electronic Signature Errors

    For electronic signatures, it has an error 70% of the time. During the 30% of time where there is no error, it says the storage limit is exceeded. I just signed up and haven't used any documents.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi David Fritch, 

    Thanks for the information, we will take it under review.

    Best regards,

    Sign in Acrobat Web Team

17. Must be able to send out TWO templates (like before)

    Why can't I send out two templates? I used to be able to do so. One is my contract. And, the second is the attached scope of services. And, the scope may change for different jobs. This makes no sense. Please fix this.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Michelle Loretta,

    Thanks a lot for your feedback, we will take it into consideration for future updates.

    Best regards,

    Sign in Acrobat Web Team

18. New esigning module is a total downgrade, makes me want to swtich back to Docusign

    The new e-signing interface is convoluted, nonfunctioning, and lacking several features that used to be easy to use. What a downgrade.

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Emma Therrien,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

19. New E-sign Process is horrible

    Recently your e-sign process has changed and since the new format the process either lags or freezes everytime. This is a headache when trying to send time sensitive documents for signatures.

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi David Frietz,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem? In which documents do you encounter this issue?

    Best regards,

    Sign in Acrobat Web Team

20. Can't find how to update my signature as a non-paying recipient of a sign request

    When someone sends me a digital signature request, the signature that is going into it is wrong and I need to correct it, but it has somehow become associated with my account. I have spent the last 15 minutes trying to find a way to change it. This page promised to help me:
    https://helpx.adobe.com/sign/using/create-electronic-signature.html

    But from the very first step, none of this works; I think it is assuming I am starting from a particular place, but it doesn't say where that is. I'm very frustrated because I can't sign this thing and it's time sensitive. Why is there not a "change signature" button in the **** signature request UI?!?!?

    When someone sends me a digital signature request, the signature that is going into it is wrong and I need to correct it, but it has somehow become associated with my account. I have spent the last 15 minutes trying to find a way to change it. This page promised to help me:
    https://helpx.adobe.com/sign/using/create-electronic-signature.html

    But from the very first step, none of this works; I think it is assuming I am starting from a particular place, but it doesn't say where that is. I'm very frustrated because I can't sign this thing and it's time sensitive. Why is there not… more

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Prof Daniel Wigdor,

    We are sorry you are having trouble with this experience, we are reviewing your issue. Could you help us proving any other information that you found relevant?

    Thanks,

    Sign in Acrobat Web Team