364 results found

1. Accessibility checker nested alternate text

   Checker flags link in a table cell as invalid. (<Link> and <Link - OBJR> in a table <TD> cell). I believe this is not a failure point and should not be flagged. Would appreciate a review of this check and a note regarding which protocol is the reason if I am incorrect.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.
   Feel free to contact us anytime.

   Thanks
   Rachit

2. Reading multi-page table with NVDA or JAWS

   Accessibility with NVDA / JAWS: for a data table that spans multiple pages in large files:
   UsingAcrobat Reader DC Version 2019.010.20098 on Windows 10 laptop
   At present my experience is that the table is not exposed as a continuous table.
   Consider a 3 column table.
   Only on the first page on which the table begins, the column headers are read as one switches columns.
   For an NVDA or JAWS user, every subsequent page seems to have a distinct 3 column table with x or y rows and the column headers on the first row of the table on the start page are not announced.

   Also the terminology is confusing: what is "single page continuous"?
   Alright, "two page continuous" is perhaps two pages side by side in the viewport.
   But in either case, the table is still broken up into separate tables.
   I believe in an older version of Adobe Reader changing accessibility display mode to continuous from single page permitted one to navigate the table as one continuous table.
   That's my recollection from a few years ago when I had accessed a file with large tables.

   Please can you review this and make sure:
   a. the "single page continuous" is labelled as "continuous"?
   b. The continuous / 2-page continuous modes permit a screen reader user to experience continuous reading without having to use PgUp or PgDn?
   c. And of course, the column headings should then be read as one switches columns, right?
   Thanks,
   Sailesh Panchang
   Principal Accessibility Consultant
   Deque Systems

   Accessibility with NVDA / JAWS: for a data table that spans multiple pages in large files:
   UsingAcrobat Reader DC Version 2019.010.20098 on Windows 10 laptop
   At present my experience is that the table is not exposed as a continuous table.
   Consider a 3 column table.
   Only on the first page on which the table begins, the column headers are read as one switches columns.
   For an NVDA or JAWS user, every subsequent page seems to have a distinct 3 column table with x or y rows and the column headers on the first row of the table on the start… more

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.
   Feel free to contact us anytime.

   Thanks
   Rachit

3. Change in color for selection in Mac

   In Mac O.S 10.13.6: the selection color is by default blue, it is not taking the system color . Tried with Acrobat XI pro and even Acrobat Reader same thing. Checked in Mac o.s : 10.14 as well, the same .

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since we haven’t heard from you I believe the issue is resolved.
   Feel free to contact us if you have any issue.

   Thanks
   Rachit

4. Need to be able to hide or resize the intrusive pane ("Create PDF"; "Combine Files"; etc.) on the RIGHT. It consumes valuable screen space.

   Need to be able to hide or resize the intrusive pane ("Create PDF"; "Combine Files"; etc.) on the operator's RIGHT. It consumes valuable screen space. Make it available when needed and GONE when not.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Feel free to contact us in case of any issue.

   Thanks
   Rachit

5. Reading Order Tool and Highlighting Content is Inaccessible to Screen Reader Users

   Bug: The Reading Order Tool, and / or Highlighting content in a PDF document for tagging is inaccessible.
   Steps to reproduce:
   1. Using Acrobat Pro DC 2019 under Windows 7 / 8 / 10, open an untagged PDF for which you do not have the source file.
   2. Preferably, launch a screen reader such as NVDA (http://www.nvaccess.org) or JAWS 2019 (www.freedomscientific.com)
   3. Attempt to begin tagging portions of the document. For most people, this is done using the reading order tool found in the accessibility tools.
   4. Once in the reading order tool, attempt to select any type of content. This can be text, a figure, a list item, a table cell etc. Note: DO NOT USE THE MOUSE TO HIGHLIGHT CONTENT. Screen reader users are unable to use the mouse, so keyboard commands are necessary in order for this process to be accessible for everyone.
   5. Notice that there are no keyboard commands to highlight content. I have been unable to successfully highlight content using strictly the keyboard.

   Note that I am using the reading order tool as an example, because it seems to be the quickest way to highlight content and then tag it all in one place. If there are alternative ways to highlight content that are fully keyboard accessible, please let me know about these alternative methods. I have created a forum post discussing these accessibility pitfalls. Please refer to https://forums.adobe.com/message/10892018#10892018 for the brief discussion about these issues.

   Environment: Windows 10, NVDA 2018.4.1 and JAWS 2019, Adobe Acrobat Pro DC 2019

   Bug: The Reading Order Tool, and / or Highlighting content in a PDF document for tagging is inaccessible.
   Steps to reproduce:
   1. Using Acrobat Pro DC 2019 under Windows 7 / 8 / 10, open an untagged PDF for which you do not have the source file.
   2. Preferably, launch a screen reader such as NVDA (http://www.nvaccess.org) or JAWS 2019 (www.freedomscientific.com)
   3. Attempt to begin tagging portions of the document. For most people, this is done using the reading order tool found in the accessibility tools.
   4. Once in the reading order tool, attempt to select… more

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6. Correct Hebrew reading order in PDF

   When exporting a PDF from a Hebrew InDesign file, where the tagging order is correctly set from RTL and Adobe World-Ready Paragraph Composer is checked, the screen reader (JAWS in this case) reads the Hebrew text backwards. Is this something that is currently supported?

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7. BUG: Shortkey to Accessibility menu does not work in French

   For the production of a robot, I need it to use hotkeys to get into menu's in Adobe acrobat. I got everything to work in English and Dutch languages. But when I want to access the same menu's with a combination of ALT and the desired letters (they differ per language offcourse), in French; All of a sudden he does not get past ALT+S (for accessabilité, which is accessability in French).

   I think there must be a bug hidden somewhere.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe that the issue is fixed.

   Feel free to contact us is there is any issue.

   Thanks
   Rachit

8. Free version-Adobe

   How to shift page from left to right ? (The bar at the bottom of the screen is greyed and not accessible.) Thanks.

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is fixed. If you have any other problem in future, fell free to contact us.

   Thanks
   Rachit

9. tab order

   Please fix the tab order. When it's set to structure, the document does not tab sequentially from left to right. When trying to correct this in the order panel, everything jumps around on it's own as you move fields. It's extremely frustrating!

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since we haven’t heard from you,I believe the issue is resolved for you.

   Please contact us if you have any concerns.

   Thanks
   Rachit

10. Keyboard accessibility Mac/PC for automation and accessibility

    I automate my work tagging PDFs for accessibility whenever possible. To do this, I use KEYBOARD SHORTCUTS -- either with a programmable keyboard or a program like Automate. I use Mac and Windows. Mac has a Paste and Paste Child feature in the Tags Panel which is great. Windows needs this!! I want to search for a string and tag it. If I could get back to the Advanced Search window on the Mac I would be all set. On Windows I can Alt Tab to the Advanced Search window. I cannot "get back" to Advanced Search on the Mac once I am in the main document window. There appears to be no working keyboard shortcut if I have a working search and want to return to it. (I'm using Advanced Search here because of the limitations of Find, and do not want to restart with a new search, I want to return to an existing search). F6 does not do it. This must also be a problem for PWD using keyboard only on a Mac. Am I missing something is there a way to do this on the Mac?

    I automate my work tagging PDFs for accessibility whenever possible. To do this, I use KEYBOARD SHORTCUTS -- either with a programmable keyboard or a program like Automate. I use Mac and Windows. Mac has a Paste and Paste Child feature in the Tags Panel which is great. Windows needs this!! I want to search for a string and tag it. If I could get back to the Advanced Search window on the Mac I would be all set. On Windows I can Alt Tab to the Advanced Search window. I cannot "get back" to Advanced Search on the Mac… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since we haven’t heard from you, I believe the issue is resolved for you.

    Feel free to contact us if there is any issue.

    Thanks
    Rachit

11. Artifacting error

    In Acrobat DC, we have encountered an issue with method of artifacting/backgrounding. As best we can tell, in DC, there is only one way that it can be done to work correctly - through the content panel/right click/create artifact. Other methods of backgrounding (via the order panel or TURO panel) cause it to visually show on the screen and in order panel as a paragraph tag while in the content and tags panel it indicates it’s an artifact.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Thanks for connecting with us. Feel free to explore more areas in Adobe Acrobat.

    Thanks
    Rachit

12. Word 2016 create pdf plug in places artifact tags inside table structure

    The Acrobat plug in for Word 2016 to create a pdf places artifact tags inside the table structure which causes an error in detailed accessibility checkers. The only way to make these fully compliant is to manually remove these artifact tags from the tags tree. We typically have to go back to old versions to pdf correctly. If you must place artifact tags in table structures (assuming due to new 508 refresh law), it would be fantastic if they could be placed together outside of the table structure or together at the top of the table structure rather than on each row. This was encountered in Acrobat Pro XI as well as the new versions of Acrobat DC.

    The Acrobat plug in for Word 2016 to create a pdf places artifact tags inside the table structure which causes an error in detailed accessibility checkers. The only way to make these fully compliant is to manually remove these artifact tags from the tags tree. We typically have to go back to old versions to pdf correctly. If you must place artifact tags in table structures (assuming due to new 508 refresh law), it would be fantastic if they could be placed together outside of the table structure or together at the top of the table structure rather than on… more

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13. issues with table editor and tagging cells

    table editor does not cover all of the content in the table. It also misses a few cells so i cannot tag them, This needs to be done for ADA compliance/accessibility

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.

    Feel free to contact us if you need any assistance.

    Thanks
    Rachit

14. BUG REPORT: 18.011.20038 update breaks Zoom preferences in both Page Display AND Accessibility

    18.011.20038 completely ignores Zoom preferences in Page Display AND Accessibility. PDF opens full width of the window.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since we haven’t heard from you I believe the issue is resolved.
    Feel free to contact us if you have any issue.

    Thanks
    Rachit

15. /Actual Text () /Alt Text () BUG

    Fix the bug that leaves a remnant of deleted Alt or Actual text in the Tag Element. See attachment.

    •  

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    The issue has been fixed from our side. You may see it in our next release.

    Thanks
    Rachit

16. Bullets voiced twice

    Product Adobe Acrobat DC
    Build Beta Release (Beta M44)| Version 2018.011.10005
    Platform Windows 10 Pro 64 bit
    Locale English
    State Needs Review
    Status Open
    Component Accessibility

    This report references InDesign Bug ID – ID-4204915 Bullets are voiced twice – posted by Bevi Chagnon on September 22, 2017, 6:53 AM.

    Problem Description:
    When a different bullet is used in In Design other than the 3 default bullets (round, asterisk, and lozenge), the tag tree in the exported accessible PDF has two span tags, one empty and the other with the bullet character.

    The double span tags cause screen readers to voice this as "bullet bullet" (or whatever glyph is used) when it should be just "bullet." It produces a double voicing

    Steps to Reproduce:
    1. Make a bullet style in InDesign.
    2. Set it to use any Unicode character, other than the standard round bullet, asterisk, or lozenge.
    3. Export to PDF.
    4. Test with a screen reader (JAWS, NVDA, etc.) and the bullet will be voiced twice.

    The extra span in the <Lbl> tag.

    Actual Result:
    Bullet bullet blah blah
    Bullet bullet blah blah

    Expected Result::
    Bullet blah blah
    Bullet blah blah

    Any Workarounds:
    1. In Acrobat Control panel, select and artifact offending “empty” span containers.
    2. In Tags panel, select top Tags and right-click to Delete Empty Tags.

    ATTACHED:
    PDF bullet test file including screen captures of Acrobat’s Content, Order, and Tags panels.

    Product Adobe Acrobat DC
    Build Beta Release (Beta M44)| Version 2018.011.10005
    Platform Windows 10 Pro 64 bit
    Locale English
    State Needs Review
    Status Open
    Component Accessibility

    This report references InDesign Bug ID – ID-4204915 Bullets are voiced twice – posted by Bevi Chagnon on September 22, 2017, 6:53 AM.

    Problem Description:
    When a different bullet is used in In Design other than the 3 default bullets (round, asterisk, and lozenge), the tag tree in the exported accessible PDF has two span tags, one empty and the other with the bullet character.

    The double span tags cause screen readers to voice… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    I believe the issue is fixed for you since it needs to be fixed from source file.

    Feel free to contact us if you have any issue.

    Thanks
    Rachit

17. Neutral Screen Colour so reading is easier on eyes

    Ability to change from a bright white screen to a neutral clour so it can be easier on the eyes when readign documents/ ebooks/ etc.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hello Sir,
    Since we haven’t received from your end, we hope that the issue has been resolved. Please feel free to reach us if you have any concerns in future.

    Thanks
    Rachit

18. read aloud

    How can I turn off the Read out loud feature?? I do not use it at this point. I get a pop-up window that states the document is being prepared every time I make a change. Thank You!

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hello Sir,
    Since we haven’t received from your end, we hope that the issue has been resolved. Please feel free to reach us if you have any concerns in future.

    Thanks
    Rachit

19. Read Out Loud

    Currently Acrobat Pro DC can not read slower than 150 words per minute (wpm). I chatted with support (January 30, 2018) and they confirmed that currently it can not be reduced. Therefore, I request that this be modified to any number that a subscriber wants. 150 WPM is ridiculously fast. The range is 150 to 650 wpm. I would hope that Adobe does not discriminate against persons with disabilities anywhere especially in the United States of America.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hello Sir,
    Since we haven’t received from your end, we hope that the issue has been resolved. Please feel free to reach us if you have any concerns in future.

    Thanks
    Rachit

20. How to modify or hide adobe acrobat DC properties

    I would like to know how to delete or hide properties in Acrobat Pro DC? For example, the dates modified, the created, and the edit time. This would be great for documents that are reused over the course of time.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hello Greg,
    Since I haven’t heard from you,I believe the issue has been resolved. Please feel free to share any issues in future if any.

    Thanks
    Rachit