792 results found

1. When using Adobe sign, reviewing completed agreements. There is no SLIDER!

   Add a slider to each section (completed agreements, agreements out for signature, etc.), so the user can easily scroll through them. Having to use the mouse scroll wheel is inconvenient compared to a slider.

   When I opened the screen of completed agreements, I only saw the most recent ones. There is no way to know how many there are or to easily scroll through them.

   This interface could be easily improved by adding a slider to the right of the screen. Not everyone has a mouse with a scroll wheel, and even if they do, it doesn't work as well as a slider.

   Add a slider to each section (completed agreements, agreements out for signature, etc.), so the user can easily scroll through them. Having to use the mouse scroll wheel is inconvenient compared to a slider.

   When I opened the screen of completed agreements, I only saw the most recent ones. There is no way to know how many there are or to easily scroll through them.

   This interface could be easily improved by adding a slider to the right of the screen. Not everyone has a mouse with a scroll wheel, and even if they do, it doesn't work as well… more

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2. Adobe Pro DC shutdown everytime I want to send for signature

   Adobe Pro DC shutdown everytime I want to send for signature and after see loading logo it crash but when I use Adobe reader dc no problem.

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3. sign

   Keep documents separate when you sign them for individual accounts. I dont want to documents to merge

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4. Sending document to multiple people for individual signature

   It would be great to send one document that needs an individual signature to multiple people at one time; receiving each copy individually once person has signed document.

   eg: Send ABC form to Bill.Cool@gmail.com, Sandra.Cool@gmail.com, Tricia.Cool@gmail.com as group email.
   Each person receives their own copy of ABC form...Bill signs form and submits, Sandra signs her ABC form signs and submits, Tricia receives her ABC form, signs and submits. Sender receives, Bill's signed form, Sandra's signed form, and Tricia's signed form all individually with unique signature in each one. As it stands now I must send ABC form first to Bill, making the form fillable and entering a field for signature. Once submitted to Bill I must reopen document, make it fillable (again) and enter signature field for Sandra, send it to her and then open the document again, entering fillable fields a third time with signature field before sending it a third time to Tricia. Really? Is there a better way of doing this?! :/

   Thank you so much for your help with this!

   Is this doable?

   It would be great to send one document that needs an individual signature to multiple people at one time; receiving each copy individually once person has signed document.

   eg: Send ABC form to Bill.Cool@gmail.com, Sandra.Cool@gmail.com, Tricia.Cool@gmail.com as group email.
   Each person receives their own copy of ABC form...Bill signs form and submits, Sandra signs her ABC form signs and submits, Tricia receives her ABC form, signs and submits. Sender receives, Bill's signed form, Sandra's signed form, and Tricia's signed form all individually with unique signature in each one. As it stands now I must send ABC form first… more

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5. Adobe Sign Test

   This is a test

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6. Make adding signatories to documents easier with better instructions

   Adding Signatories to a document can be challenging - if following the instructions in Adobe Sign, at no point does it mention that you need to go to Advanced Settings in order to create a signature block. The simple instructions simply advise the user to add the recipients to the correct areas of the document, then click "send". Doing this results in an error message:
   "There are recipients who need to sign this document that do not have a signature field assigned to them. You can go back and add signature fields or we will add a signature block for those recipients. Do you want to review or send the document?"
   Clearly the simple steps are missing a key step. Having spent an hour on the phone to a support assistant, we finally figured out the problem...

   Adding Signatories to a document can be challenging - if following the instructions in Adobe Sign, at no point does it mention that you need to go to Advanced Settings in order to create a signature block. The simple instructions simply advise the user to add the recipients to the correct areas of the document, then click "send". Doing this results in an error message:
   "There are recipients who need to sign this document that do not have a signature field assigned to them. You can go back and add signature fields or we will add a signature block for… more

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7. Google Chrome

   Please de-link from Chrome. Google is the Standard Oil of 21st century, the new Octopus. . Counter to their mission statement, btw. Auto translation of some files into HTML - not a good thing. Esp. since no warning given. Once upon a time - oh well . . . .

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8. User doesn't have license gets Weird error message while login

   On accessing the below link

   https://cliffordchance.eu1.documents.adobe.com/account/home

   • user is directed to SSO page
   • he provides his email address there to sign-in
   • if the user does not have the necessary license to use Adobe Sign, he gets a weird message that the users do not like (screenshot attached).
     

   Can you please change it to something that is more meaningful to a common user and he clearly understands what is it that he/she is lacking.

   •  

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9. User Document Management from Admin Console

   Multiple users send agreements for signature with clients they are working with but these documents are only visible to that user's login. The Admin should have the ability to view all documents in the user accounts or store them centrally. It is an extremely manual process to back these files up for our company records and the main reason we are looking to move to another e-signature tool.

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10. sign hundreds of documents at once
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11. Adobe Sign - Phone Auth

    Hello

    I am using the Adobe Sign service via API.

    Sometimes a problem occurs when a signer enters his phone authentication code in the Adobe user interface (browser on smartphone).

    Here is a brief description, step by step:
    1 - The signer receives the link to the Agreement
    2 - By clicking on the link, the user (signer) opens the agreement in his browser (usually on his smartphone): the authentication screen appears.
    3 - If the user (signer) selects the "SMS" mode and taps "OK", the SMS with the authentication code is sent correctly.
    4 - But once the user (signer) enters the code in the correct textbox (browser, Adobe Sign UI) and taps "OK", sometimes the browser is redirected to the previous screen (selection of the authentication mode, SMS or phone call) and a link appears: "I already have a code".
    5 - In this situation the user (signer) must tap that link, the textbox (Adobe Sign UI) for the SMS code (previously written) is displayed again (already filled in) and then by touching "OK" the user can access the Agreement.

    But obviously this is quite complicated... is it possible to identify and solve the problem?

    I tried to solve opening a ticket and asking via email... with no luck ........ ideas?

    Thank you very much.
    Best regards.

    Angelo

    Hello

    I am using the Adobe Sign service via API.

    Sometimes a problem occurs when a signer enters his phone authentication code in the Adobe user interface (browser on smartphone).

    Here is a brief description, step by step:
    1 - The signer receives the link to the Agreement
    2 - By clicking on the link, the user (signer) opens the agreement in his browser (usually on his smartphone): the authentication screen appears.
    3 - If the user (signer) selects the "SMS" mode and taps "OK", the SMS with the authentication code is sent correctly.
    4 - But once the user… more

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12. Fill & Sign Preview

    Up until a few days ago I was able to very easily go down the list of documents that were pending and see who viewed them and who has or has not signed. Now I have to open each document one at a time to see that. Can we bring the quick preview back?

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13. add a "duplicate" or "clone" feature to sign documents

    just like docusign, add a duplicate feature in case a document needs corrections or needs just a minor change once it has already been sent.

    I have a template but a customer asked me to change his name, in this case I had to cancel and create a new sign document from the template, nothing else changed, just the name.... there should be some way to be able to correct and/or duplicate rather thn having to re-type the whole thing.

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14. make "sign templates" available on through the desktop app
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15. Digital signatures - Alternatives to Intesi Group

    You really should offer a new "feature" - alternatives to Intesi Group. (As far as I know Intesi Group is your and our only option.)

    At first I was very happy to learn that Adobe Sign was included in my existing Adobe subscription and that I should by able to send documents for signing with digital id (BankID in my case). As far as I have manage to figure out, I need to get a subscription with Intesi Group to be able to send documents to clients for them to sign with their digitla signature/BankID.

    However, the subsciption price is € 99 a month and the tranasaction fees are almost twice as high as similar service providers. Other service providers offer ditigtal signing solutions with no subscription fees and lower transactions fees.

    Moreover, such service providers offer complete solutions for sending, archiving, etc. Intesi Group only offers the integration between Adobe og the digial signature service provider.

    I would very much like to use the features, integrations and possibilities that Adboe Sign offers, including upgrading to the standalone Adobe Sign small business subscription, but Intesi's pricing makes this a no go. Thus, Intesi's pricing leads to depreciation of Adobe Sign.

    Please offer alternatives to Intesi Group, or have them change their pricing, so that we can enjoy the full possibilities of Adobe Sign. A yearly subscription fee of € 1188 is way to high for users who will use the digital signing feature from time to time.

    You really should offer a new "feature" - alternatives to Intesi Group. (As far as I know Intesi Group is your and our only option.)

    At first I was very happy to learn that Adobe Sign was included in my existing Adobe subscription and that I should by able to send documents for signing with digital id (BankID in my case). As far as I have manage to figure out, I need to get a subscription with Intesi Group to be able to send documents to clients for them to sign with their digitla signature/BankID.

    However, the subsciption price is… more

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16. Update W4 and I9 to 2020 forms

    In Adobe Sign under library documents > Adobe Sign Templates, there are a number of IRS tax forms. The W4 and I9 documents that are provided are now out of date. Would it be possible to update to the 2020 forms?

    Thank you!

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17. Interact with Document Cloud and Adobe Sign from within Acrobat

    It would be both intelligent and highly productive to allow Acrobat users to access their Document Cloud and Adobe Sign activity/functionality within Acrobat rather than forcing them to sign-in separately via a browser.

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18. I have just had an interesting conversation with Adobe "Support" about emails being delivered to junk rather than inboxes.

    I have just had a conversation with Adobe "Support" (I use support in the loosest sense of the word) regarding emails being delivered into the junk folder rather than the inbox when sending to Hotmail, Yahoo and Outlook domains.

    This is the transcript.

    Does anybody have any advice?

    ---

    Hello Bob. I’ll be happy to assist you. What can I help you with today?
    11‎:‎15‎ ‎AM

    We have an open case: ID XXX-XXXXXXXXX-XXXX
    Can I get an update please

    Brunda
    Alright, As I see in the case : XXX-XXXXXXXXX-XXXX, previous agent is shared the Acrobat Pro DC installation link. May I know if you have installed the Acrobat Pro DC application on your computer?

    Why was that link supplied?
    As far as I can tell it has nothing to do with our case

    Brunda
    Well, there is no notes provided in the case notes. Agent is tried to contact you over phone and they could not connect with you. If installation is not the issue please let me know what can I help you with today?

    This is a update through your portal posted on the 3rd Dec
    Unable to post... please see the portal update on 3rd dec
    Can you see the update posted then?

    Brunda
    Alright, please give me a moment while I got through the history of your conversation.
    Well, echosign emails will not go to Junk emails all the time. However this is not controlled by us. It depends on the receiver system policy and trusted sites they have allowed.

    ‎11‎:‎28‎ ‎AM
    All echosign emails go into junk for Hotmail, yahoo and Outlook domains
    no exception.
    The sending reputation of echosign is at fault
    it needs addressing by echosign
    At present anything sent to Outlook, Hotmail or Yahoo domains results in it going through to junk
    This is them flagging echosign as potentially junk due to echosigns sending reputation.

    Brunda
    Yes, that depends on the allowed trusted sites of the system who receives the email. The emails don't go as a hotmail yahoo or outlook emails, they are sent as an adobe email. If the receiver system does not trust the adobe server/site/certificates it would go into junk email of the Inbox.

    I did not say they go as Outlook, Hotmail or yahoo... I said when sdending from echosign to these domains
    It has nothing to do with trusted sites
    it is based on sending reputation

    Brunda
    Echosign emails are sent to everyone from same trusted site. So if the receiver isn't verifying it it will go to junk inbox.

    The receiver performs a lookup on the sending domain or ip address...
    The lookup is based from sending reputation.
    EchoSigns reputation is currently below what Hotmail, Yahoo and Outlook find acceptable.
    This is why they flag it as potentially junk
    The reputation needs addressing.

    ‎11‎:‎35‎ ‎AM
    Brunda
    Ok, You can check with the email settings to have them hit the primary Inbox of email. As said earlier echosign emails can no be changed/modified from our end.

    Correct... you can escalate to EchoSign though

    Brunda
    However you can address this issue in below link of Feature Request Form :
    https://www.adobe.com/products/wishform.html
    Our Engineers will look into and work to have a workaround or fix to the issue.

    This is not a feature request
    Echosigns reputation is not correct
    Also, it has nothing to do with the inbox settings on recepiant email boxs

    Brunda
    Yes, but you can post the same in this form and our development engineers will check and update on the same.

    Can you escalate please.
    I have a support ticket open which you should be addressing... not me.
    Also.. how often is your support portal looked at?
    I have been posting requests for updates for around a week with no response.

    Brunda
    Alright, Let me explain it to you, Adobe Echosign supports Government bodies and it is not at the fault to reach spams. Echosign is secured and verified to be used Globally. I would request you to check with the email settings of outlook, hotmail or yahoo emails. However not every customer who receives echosign mails to outlook or other domains have reported about mails reaching Junk inbox.

    you are wrong
    test it
    send an email from echosign to a Hotmail or yahoo address

    Brunda
    A work around by checking it at email settings could help you fix this issue. If this explanation not convincing I would request you to post the same in the feature request form so that our development would respond to it directly and address this issue.

    it will ALWAYS arrive in junk

    Brunda
    Alright, we also use outlook and we do receive echosign mails, but they directly hit our inbox and not the spams/junk inbox.

    It is not feasible to contact every customer that potentially uses a Hotmail, yahoo or Outlook domain to request them to "White List" or create a routing rule for emails that come from EchoSign.

    Brunda
    I understand your concern, however it would be better to have it posted directly to our engineers through the request form. It is an open forum to address issues directly to the development team.

    Not my concern, I have a support ticket raised with you that we pay for. If you need to escalate please do.
    Let me put it this way...
    How do we send emails from Ecosign to Outlook, Hotmail and Yahoo domains without the email being delivered to the junk folder?

    Brunda
    Echosign emails are not sent manually, once you use the Adobe Sign it reaches our Adobe servers and the emails are sent from Adobe servers and not from an individual email ID/domain.

    So how do we send via Adobe Sign, via EchoSign to Outlook, Hotmail and Yahoo domains without the email being delivered to the recipient junk folder?

    Brunda
    Well, we do not direct the emails to junk folder. It is a verified email/trusted site from where the email will be triggered. However the the email reaching junk folder is depending on the receiver system and their verified sites. As the echo sign emails are triggered from same server their is no specific direction/rule to hit junk folder or any other folder.

    I know there is no rule.. And I know you do not direct to junk. As I said prior it is based on sending reputation... ie DMARK, DKIM, spf, blacklists, reported bulk senders, ect
    So how do we address this?
    Or what would you like me to do to ensure it gets delivered to my inbox rather than junk?

    Brunda
    Well as said earlier you will have to address this issue through our global request form so that our engineer will look into it an reply. As a workaround you can create a rule in your mail box to have echosign emails hit your Inbox directly.

    You can not create mail rules for Yahoo, Hotmail or Outlook domains.

    Brunda
    Ok, you can try to contact the email client of yahoo, hotmail or microsoft for Outlook to have them check the sites verified by their servers.

    Please explain to me how that will help and what you expect them to do to resolve the issue

    Brunda
    Well they would explain you better as in why the trusted site email is reaching the junk folder. An email which has been verified and been used by the US government is reaching junk folder of these specific email domains. So they would be the right people to check as to why these emails are reaching the junck folder.

    lol
    you have been a big help
    many thanks

    ---

    I have just had a conversation with Adobe "Support" (I use support in the loosest sense of the word) regarding emails being delivered into the junk folder rather than the inbox when sending to Hotmail, Yahoo and Outlook domains.

    This is the transcript.

    Does anybody have any advice?

    ---

    Hello Bob. I’ll be happy to assist you. What can I help you with today?
    11‎:‎15‎ ‎AM

    We have an open case: ID XXX-XXXXXXXXX-XXXX
    Can I get an update please

    Brunda
    Alright, As I see in the case : XXX-XXXXXXXXX-XXXX, previous agent is shared the Acrobat Pro DC installation link. May I… more

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19. Checkbox

    hi, My contracts require 5 checkboxes with the signer having an option to select between 1 and 5 checkboxes per answer. They must check at least one per question before returning the contract. Can I do this with Adobe Sign?Thanks

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20. Checkbox

    hi, My contracts require 5 checkboxes with the signer having an option to select between 1 and 5 checkboxes per answer. They must check at least one per question before returning the contract. Can I do this with Adobe Sign?Thanks

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