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Acrobat for Windows and Mac

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598 results found

  1. Accessibility Checker to check at WCAG in line with PAC3 App checker

    We are continually getting issues with compliance and the Adobe PDF Checker is not being stringent enough. We have created PDFs that are given a clear bill of health using the Adobe checker but our web team use the PAC3 app to verify and they fail on many levels. We would like Adobe to improve the checker to a similar standard so it then complies with legislation for public service bodies in the United Kingdom. Also, as we use Macs most other checkers are PC only so a level playing field would be immensely helpful. Thanks.

    14 votes

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    4 comments  ·  Accessibility  ·  Admin →
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  2. Acrobat saves prior version of file exported from Indesign and ignores subsequent version

    This is a horrendous bug that I can recreate umpteen times. If a file is exported from Indesign to Acrobat, and then the Indesign file is edited and re-exported to Acrobat, if you try to save the revised version in Acrobat, Acrobat saves the original version (which I presume it holds in memory) and ignores the revised version. The only fix I have found is to close Indesign and Acrobat and start again - this seems to clear the prior version from Acrobat. This is really dangerous for users and immensely inconvenient. Adobe please fix asap.

    2 votes

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    Need Info  ·  0 comments  ·  Creating PDFs  ·  Admin →
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  3. Please fix linkCreation.dotm

    Acrobat Pro (for the last several versions) continues to install linkCreation.com into MS Word directories, even though it is known to cause Word either to crash or to throw VBA errors. Please either fix the template or stop installing it.

    13 votes

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    17 comments  ·  Creating PDFs  ·  Admin →
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  4. Link to a specific page in a PDF on my filesystem

    Create external links to specific pages in PDF files on my file system, such that directory shortcuts or external links from other programs can be made.
    For example, individual external links to bookmarks

    4 votes

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    7 comments  ·  Page Operations  ·  Admin →
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  5. Hyperlinks Spanning Multiple Lines

    Hyperlinks that span more than one line create multiple OBJR tags.
    Reproduce: Create file in InDesign with links that span more than one line. Export to PDF/open with Acrobat. Find tag. Link will have two OBJR tags (or more if the link spans more than two lines). This is a bad experience for users of assistive technologies.
    Sometimes manually fixing tags (deleting old links and creating new OBJR tag) isn't sufficient and designer has to resort to editing in the content pane or even using the Actual Text override to get the link to be read by assistive technology properly.…

    11 votes

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    2 comments  ·  Accessibility  ·  Admin →
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  6. Bug: Export to Excel combining separate data into same column

    Export to excel is combining part of the data into a single column. In the attached file, line G on Table 2 is being combined.

    1 vote

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    Need Info  ·  2 comments  ·  Exporting PDFs  ·  Admin →
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  7. Read-out bug

    I want to report a bug in the read-out loud feature of Acrobat Pro DC. I’m using a Mac (Mojave), and I have already set its accessibilty options to my favorite system voice and speaking rate. I thought I’d have a PDF doc read out aloud while I work on some graphics. The default voice was meh-next-to-terrible, so I looked under preferences for an option to change voice. I found it and was happy to find a long list of available voices, including the ones I already have installed on my computer. So I selected my favorite voice and tried…

    4 votes

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    0 comments  ·  Accessibility  ·  Admin →
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    Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Thank you for connecting with us. I understand your concern here. Currently we have to select the voice from Preferences and then check the voice on pdf.
    Also we have kept this request in our radar. We currently do not have any plan to implement it but you may see it in future releases.

    Thanks
    Rachit

  8. Every time I open or save a pdf to google drive, adobe shuts off.

    1 vote

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    Need Info  ·  1 comment  ·  Cloud Storage  ·  Admin →
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  9. Invalid JSON

    I am trying to use Acrobat Fill and Sign feature to send documents to clients for signature. I go to send them and I get "Invalid JSON" as an error message. It kills to progress to the Fill and Sign process and brings me back to a fresh document. I am using this file created in Acrobat.

    I add two email addresses, add my own form language for the email description and body as I need to give info on other processes, and then click Continue and it gives the error message

    4 votes

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    11 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi Eric,

    Thanks for reporting the issue and we are sorry for the inconvenience caused to you. I tired locally and was successfully able to send the file for Signature. Could you please confirm the following :

    1. Do you see the same error with every PDF file or with this file only?
    2. Do you observe the error with this file when you do not change the subject/body with your own language?
    3. Also are you using English or some other language for Subject/Body? Did you use any special characters?

    Regards,
    Sandeep Grover

  10. Access Error

    Won't let me create PDF from HTML doc's.
    Has been working up to Feb 5 2021 and now it states it doesn't recognize the file.
    If I can't use the app when needed, why am I charged every month for your service?

    Need this fixed or cancel service

    1 vote

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    Need Info  ·  0 comments  ·  Creating PDFs  ·  Admin →
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  11. Converting files - Acrobat XI Pro vs Acrobat Pro DC

    Acrobat Pro DC does not convert files as well as Acrobat XI Pro. I was told by support that developing code to convert every font is not possible; however it was possible for XI Pro. I don't want bells & whistles. I just want software that works. Attached are files converted via XI Pro and via Pro DC. Converting as a print file works but it is very inconvenient. I have lots of Word and Excel examples which I can send to someone. I do not want to attach confidential files in this type of forum.

    2 votes

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    0 comments  ·  Creating PDFs  ·  Admin →
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  12. [Bug] Acrobat DC 2020 | exporting to Word – images with text are blurry (OCR disabled)

    Acrobat DC 2020 (20.013.20064)
    MacOSX 10.14.16

    Exporting PDFs in Acrobat DC 2020 to Word (.docx or .doc) embedded raster images with (rastered) text (e.g. maps etc.) are blurry/with low resolution in the resulting Word document. This is especially the case if the export OCR option is clearly disabled. Other raster images (without text) are not affected. Embeeded raster images in the source PDF can be jpg or tif with "high" resolution like 300 or 600dpi and the result is allways the same bad quality for raster images with text (either source format of the embedded images), but as good as…

    1 vote

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    Need Info  ·  1 comment  ·  Exporting PDFs  ·  Admin →
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  13. Crashes from Word/Excel 2016; both the plug-in and Save As PDF

    I get repeated hard-reboot crashes when creating PDFs from relatively small simple Word documents. I follow the instructions, remove and re-add the plugin, still it can take 20 minutes to get a 9-page, no images or links Word document to PDF correctly. Please fix this.
    Windows 10, Acrobat Pro DC version 2020 (latest), Microsoft Word and Excel 2016.

    1 vote

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    1 comment  ·  Creating PDFs  ·  Admin →
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  14. Erase in Paint and Edit in Adobe

    In an earlier version of DC I could erase the wrong information in paint, save and close that page. Go back to the original document open a text box and enter the correct information. I try this with this new version and everything messes up. I was in a chat with one of your techs yesterday for almost 3 hours trying to do what I need to do in the 2020 version of Adobe DC. And it looks horrible, takes a lot of time and I hate it. Please Please Please fix this. I have been looking at peoples complaints…

    1 vote

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    Need Info  ·  4 comments  ·  Editing PDFs  ·  Admin →
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  15. Acrobat PDFMaker -- incorrect and inconsistent page size printing from Excel

    When printing an Excel workbook, if any of the tabs have "autofit" turned on, or a Shrink to Fit percentage, the output PDF has different size pages, rather than being shrunk to fit.

    For example, print a simple workbook tab with 90% scaling on 8.5x11 paper, and the PDF created measures 9.44x12.22 inches. It should be 8.5x11 inches.

    This causes strange behavior during continuous scrolling, as the user expects to see the same size page boundary (A4/Letter) and they are all different. Other non-Adobe PDF software does not do this.

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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  16. Convert pdf to word in bulk

    I have to convert files from Word to PDF and in this case I need to convert multiple pages from PDF to Word. I have five folders, 150 pages per folder. I just spent an hr with with a Adobe assistant and all i can do is 10 pages at a time. Not helpful at all.

    2 votes

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    Need Info  ·  0 comments  ·  Exporting PDFs  ·  Admin →
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  17. Files that I personally created are being password protected randomly.

    PDF files that I created are being password protected randomly. This is a major issue because i need to be able to edit/merge these files for work. I did not set up or request a password to be added so I have no idea what password it is looking for.

    2 votes

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    1 comment  ·  Editing PDFs  ·  Admin →
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    Need Info  ·  amukherj responded

    Sorry for the inconvenience, though this sounds very strange. Can you kindly share the steps you are following to create the pdf. I am asuming it is asking for a password when you are trying to reopen it later – correct me if it is not so.
    Also share the version of the software you are using as well as the version of the Operating system.

  18. Issue in arabic language when converting pdf files excel

    When i try to convert files from pdf to excel, i have an issue in Arabic text it displayed in reverse.
    Note:
    Check the attached file pls.

    12 votes

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    Need Info  ·  2 comments  ·  Exporting PDFs  ·  Admin →
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  19. Add feture to insert image file of physical stamps on all pages of a pdf file in one step

    As we need to put company stamp on big documents having 100+ pages so we had made an image file and added in Fill & sign section but since it doesn't have option to insert the stamp on all pages of documents it results in time taking job.
    So, i request you to look out for solution & add the required update in the Acrobrat DC

    3 votes

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    0 comments  ·  Fill & Sign  ·  Admin →
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  20. macOS Big Sur Beta 10: Page scrolling unbearably slow

    Even in the latest public beta of MacOS 11, overall performance of Acrobat is sluggish. The app may take over a second to respond to a page scroll request via track pad and scrolling will be choppy.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Sorry for the issue that you are facing here.

    We tried this at our end but couldn’t get a reproducible case.

    Could you please share your BigSur Beta10 Machine configuration/System Information?

    Also could you please share a Screen recording video of the sluggish behavior that you observe?

    Thanks
    Ayush Jain

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