598 results found
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When I go to change/update/remove headers, pages disappear
Running Mac 10.11.6 and Acrobat Pro and when I go to change or update or remove the headers, I lose random pages within my document. I've tried updating the headers, removing the headers and adding headers and it nothing works. HELP.
1 voteHello,
Please share the Acrobat Pro details.
Also let us know if you are facing it with every file.
If not, share the bug file.Regards,
Gaurav -
Zoom Tools
Where did the zoom tools go? They used to be visible in the main tool bar... I mean, I get there are other ways to zoom in and out of my pdf, but why remove such a common functionality? Please bring them back.
29 votesHi,
Thanks for Reaching out to us for your concerns.
We have not removed the zoom tools from the main toolbar and those are already there.I assume you might have undocked the Toolbar so you may be getting a black floating window over the document area which would be having the zoom tools.
I would request you to kindly Dock it back to the Main toolbar by clicking the rightmost icon from that floating window.
Also, if this is not the case i would request you to kindly do a right click on your main toolbar and select “Reset Toolbar” from the context menu. (This way your main toolbar will get back to the default state which would anyways be having the Zoom tools.
Let me know if this fixes your concern
Thanks
Ayush Jain -
not allowing me to edit my PDF. a box keeps popping up saying that "Adobe Acrobat has encountered an unknown error. Please Help!!
i am trying to edit a PDF and it keeps showing a message that it is unavailable and i do not understand how i am supposed to fix this issue. If someone could please help me i would greatly appreciate it!
1 voteHello,
Please share the Acrobat DC details.
Also let us know whether you are facing this issue with every file. If not, please share the bug file.Regards,
Gaurav -
will not save or save as anything
if I open an existing PDF and make changes it will not save, if I create a new PDF it will not save. I have tried save, and save as neither work. and I need this to work for my job.
9 votesSorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
Also are you facing this issue with a particular document or this is a generic issue. -
How to Insert Image is Greyed Out on Combining , Editing, Form .
I am Unable to INSERT an image on your COMBINE, EDIT, FORM. THE INSERT ICON is GREYED OUT
1 voteThank you for reporting this.
We need more information on steps to be able to reproduce this issue.Please share the version of acrobat you are using. You can do so using the link -helpx.adobe.com/acrobat/kb/identify-product..
And also share the test PDF file using forums.adobe.com/docs/DOC-7161 for us to investigate further.
-Bhavna
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Mismatch between splitted file names and bookmark names
After splitting a large document by top-level bookmarks, file names do not match bookmark names.
1 voteSorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files on which you are facing this issue -
Mismatch between splitted file names and bookmark names
After splitting a document by top-level bookmarks, file names do not match bookmark names.
Bookmark names are all capital Greek without periods, underscores or other characters. I'm using Adobe Acrobat DC Pro and Windows 7 Professional.
1 voteSorry fot the inconvenience caused to you.
We tried the scenario and it is working fine at our end.Kindly share with us some sample files on which you are facing this issue
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bug report - Text format changes after saving as reduced file size
When trying to save file at a reduced file size I found that the text formatting was completely changed
1 voteI am sorry for the inconvenience you are facing. Can you share some sample PDFs with which you are facing this.
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Add Digital Initials image
Add ability to Digital Initials of using an image file instead, JUST like for Signature, please.
2 votes -
Export to Word/Excel
I get a blank pop-up when trying to export a pdf to word excel.
1 voteHi Bobbie,
Could you please elaborate what issue you are facing ?
For better clarity, please include : Problem statement, reproducible steps, OS platform, Acrobat build# that you are using. You can also share a video and screenshot with us to give better insights of the issue.Regards,
Adobe Acrobat Team -
Need to click two screens to close one document
I use Acrobat Standard DC v.2015.006.30417
Each time I close a document, I get another screen which I then need to click on to close my document. I've seen, online, comments regarding a box, in General Preferences, that can be checked to eliminate this feature, but my version does not have the box.
What can I do to stop this very annoying activity?2 votesHi Joel,
Can you attach the screenshot of this additional dialog.
Thanks
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Need to be able to add in electronic signature the document is not "edible" !
Need a area after signature to add in electronic signatures.
1 voteHi,
Could you please explain your issue in a bit more detail and how it affects the Fill and sign application?
Regards,
Sandeep -
Crash when compressing PDF
XI Pro crashes when you try to save as compressed PDF
2 votesSorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
Also are you facing this issue with a particular document.or this is a generic issue.
Also can you please share with us some sample files -
Crash on deleting pages from document in portfolio
Acrobat frequently crashes on trying to delete pages from a document that is part of a Portfolio.
Mac 10.13.3
Submitted crash report.1 voteThanks for reporting the issue.
As the issue is not reproducible in-house, please provide below information:
1.Request you to share the Acrobat version you are using.
2.Elaborate step you follow which causes Acrobat to crash.Thanks,
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PLEASE SOLVE ....'SAVE AS..FAILED TO PROCESS THIS DOCUMENT...I have spent over 2 hours trying to Export PDF to MS Word.....just does not wo
Please solve ...'Save As...failed to process this document...No file was created'..........I am using latest 7 Day Trial Version.......I have spent 2 hours trying to Export PDFs......I don't trust other online offers....so stuck with Adobe..... and DC
1 voteHi Brian,
Sorry for the inconvenience caused. Could you please elaborate what issue you are facing ?
For better clarity, please include : Problem statement, reproducible steps, Acrobat build# that you are using and the pdf files.Regards,
Adobe Acrobat Team -
A magnifying glass to the tool bar to enlarge a specific area of PDF would be nice.
Please add a magnifying glass to the tool bar to enlarge a specific area of PDF would be nice.
4 votesHi,
Thanks for Reaching out to us.
I would request you to kindly add the Loupe tool in your main toolbar. thats how you can do that1) launch any pdf and right click on the main toolbar
2) select “Show Select and zoom Tool” and click on “Loupe Tool”
3) click on the loupe tool icon added to the toolbar and then click on any area in the pdfNow you can see an enlarged view of a specific area in a pdf in a separate window
Let me know if that solves your concerns
Thanks
Ayush Jain -
Program Closes Adobe Acrobat DC has stopped working
I will be in the middle of a project and this comes up...
Adobe Acrobat DC has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. If this happens, I am going to stop paying a monthly fee and discontinue services. HELP
2 votesSorry for the inconvenience caused to you. Kindly share with us specific details of the issue you are facing
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Text Box (not font) is black
When I click on a field to populate, the text box becomes black. Therefore I cannot see what I type in the field. How do I change this?! I need to complete a document as soon as possible, and this issue is holding me up. Thanks.
I have Adobe Acrobat DC
1 voteThank you for reporting the issue. We regret you facing inconvenience.
Can you please try delete the existing field and create a new one? Do you still face the issue?
Please share the version of acrobat you are using. You can do so using the link -https://helpx.adobe.com/acrobat/kb/identify-product-version.html
And also share the test PDF file using https://forums.adobe.com/docs/DOC-7161 for us to investigate further.
-Bhavna
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BUG Drag and Drop Not Working in PAGE THUMBNAILS
Drag and Drop has stopped working in Page thumbnail.
Cannot rearrange pages in page thumbnail.
Cannot drag pages from other pdf's that are also open.
**This is not resolved by the FIT view function.
*This is not resolved by the PDF/a option.
**This is new as of last week.26 votesHi,
Thanks for reaching out to us for your concerns.
Can you please let me know the exact version number of Adobe Acrobat DC that your are working on ?
I Tried this at my end and Drag drop in Page Thumbnails panel in a pdf / across pdfs is working fine for me.
Also i would request you to kindly share with me a screen recording video of the steps that you are trying to do here ?
You can send me that at ajain@adobe.com
Thanks
Ayush Jain -
Comment popup text very difficult to Select and Copy to clipboard
Open an existing comment bubble popup that has text in it. Select (highlight) the text. Now just move the mouse cursor slightly outside of the comment popup boundary. The text you highlighted becomes unhighlighted! I can’t even express how maddeningly frustrating this is. We have hundreds of edits a day that we need to copy the comment text out of Acrobat.
We are CONSTANTLY selecting the text, hitting COMMAND+C, switching over to a different program to paste, only to realize that either nothing gets pasted in or the text from the previous edit is still on the clipboard. I finally…
12 votes
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