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Acrobat for Windows and Mac

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598 results found

  1. Every single pdf document I print ends up giving me a message at the printer (Canon) to check the page size because it's custom.

    Every pdf document I send to my MFD (Canon) does not automatically print. It sends a message to pick paper size because it's a custom size. However, it is NEVER a custom size, it's always 8-1/2 x 11. All the settings in my document say to print to 8-1/2 x 11, I've tried shrink and fit and still, I keep getting the message at the printer and have to choose 8-1/2 x 11. Really annoying.

    1 vote

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    0 comments  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    Hi,

    Thank you for reporting this issue. Please provide the following details:
    1. Printer driver and model number.
    2. Sample document on which you are experiencing this issue.
    3. Screenshot of print dialog window and Properties window.
    3.1 Open any document and click print
    3.2 Take screenshot
    3.3 Click Properties button next to printers list
    3.4 Take screenshot
    4. Have you tried with different printer?
    5. Have you tried printing to PDF using Adobe PDF printer?

    Thanks
    Ritesh

  2. I cannot remove the check box, I've tried everything!

    I've removed the content but the box remains, how do I get rid of it?

    1 vote

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    0 comments  ·  Editing PDFs  ·  Admin →
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  3. Print to .pdf from word 2013 keeps changing paper size from a4 to 8.5”x11”

    Currently have Adobe Acrobat installed on my university machine and am using Word 2013 to compile my thesis chapters and figures (.emf and .png files). However when I either use the ‘create pdf’ ribbon option using press quality settings (adjusted to a4 paper size) I end up with a .pdf with 8.5 x 11 in size. This happens also when printing via Adobe PDF option through word.

    1 vote

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    0 comments  ·  Printing  ·  Admin →
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  4. Adobe Acrobat DC has encountered an unknown error

    Acrobat Pro DC crashes

    1 vote

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    2 comments  ·  Editing PDFs  ·  Admin →
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  5. Stack crash when using Advanced Search on Windows 7

    When using Edit | Advanced Search… on Windows 7, Acrobat Professional DC consistently crashes with the following report:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Acrobat.exe
    Application Version: 15.16.20039.54196
    Application Timestamp: 5728a758
    Fault Module Name: StackHash_f1a3
    Fault Module Version: 6.1.7601.24094
    Fault Module Timestamp: 5abedfcd
    Exception Code: c0000374
    Exception Offset: 000ce9fb
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 3081
    Additional Information 1: f1a3
    Additional Information 2: f1a37b16ca1208762a0b8aa6cab1b014
    Additional Information 3: 491b
    Additional Information 4: 491bf36471b9991aef7b9c9cc09ecca7

    1 vote

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    2 comments  ·  Other  ·  Admin →
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    Need Info  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi,

    Sorry to hear that you’re facing while using Find tool.
    In order to reproduce the issue in-house, can you please provide the following details :

    1. Please tell us the version of your Acrobat/Reader.
    2. Could you please share the workflow that you’re trying to perform using the Find tool?
    3. It will be great if you could share the crash dump with us.

    How to create crash logs on Windows environment?
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
    - Open Run process (Win+R)
    - Type temp
    - Logs file will be available here with name “Acrobat.DMP…

  6. your editing programme is so inflexible it's like trying to ride a bycicle under water

    fix it so it is worth using - value?

    1 vote

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    0 comments  ·  Editing PDFs  ·  Admin →
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  7. Adobe Acrobat DC - Program Not Responding. Every time I open the program it crashes. It is completely unusable

    Has anyone found a fix for this problem?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

  8. editing pdf and question mark boxes

    I have been editing a PDF without problem, and now all of the sudden, I have a question mark in a box, littered throughout my PDF. It seems to occur over the letter T. It also won't let me into the text box to edit any more.

    Working on a large project with a tight deadline, with hours in the project already..

    1 vote

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    0 comments  ·  Editing PDFs  ·  Admin →
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  9. When I go to change/update/remove headers, pages disappear

    Running Mac 10.11.6 and Acrobat Pro and when I go to change or update or remove the headers, I lose random pages within my document. I've tried updating the headers, removing the headers and adding headers and it nothing works. HELP.

    1 vote

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    0 comments  ·  Editing PDFs  ·  Admin →
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  10. not allowing me to edit my PDF. a box keeps popping up saying that "Adobe Acrobat has encountered an unknown error. Please Help!!

    i am trying to edit a PDF and it keeps showing a message that it is unavailable and i do not understand how i am supposed to fix this issue. If someone could please help me i would greatly appreciate it!

    1 vote

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    0 comments  ·  Editing PDFs  ·  Admin →
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  11. How to Insert Image is Greyed Out on Combining , Editing, Form .

    I am Unable to INSERT an image on your COMBINE, EDIT, FORM. THE INSERT ICON is GREYED OUT

    1 vote

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    0 comments  ·  PDF Forms  ·  Admin →
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    Need Info  ·  Bhavna Negi responded

    Thank you for reporting this.
    We need more information on steps to be able to reproduce this issue.

    Please share the version of acrobat you are using. You can do so using the link -helpx.adobe.com/acrobat/kb/identify-product..

    And also share the test PDF file using forums.adobe.com/docs/DOC-7161 for us to investigate further.

    -Bhavna

  12. Mismatch between splitted file names and bookmark names

    After splitting a large document by top-level bookmarks, file names do not match bookmark names.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  13. Mismatch between splitted file names and bookmark names

    After splitting a document by top-level bookmarks, file names do not match bookmark names.

    Bookmark names are all capital Greek without periods, underscores or other characters. I'm using Adobe Acrobat DC Pro and Windows 7 Professional.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry fot the inconvenience caused to you.
    We tried the scenario and it is working fine at our end.

    Kindly share with us some sample files on which you are facing this issue

  14. bug report - Text format changes after saving as reduced file size

    When trying to save file at a reduced file size I found that the text formatting was completely changed

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing. Can you share some sample PDFs with which you are facing this.

  15. Export to Word/Excel

    I get a blank pop-up when trying to export a pdf to word excel.

    1 vote

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    0 comments  ·  Exporting PDFs  ·  Admin →
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    Need Info  ·  Adminakagarg (Software Engineer, Adobe) responded

    Hi Bobbie,

    Could you please elaborate what issue you are facing ?
    For better clarity, please include : Problem statement, reproducible steps, OS platform, Acrobat build# that you are using. You can also share a video and screenshot with us to give better insights of the issue.

    Regards,
    Adobe Acrobat Team

  16. Need to be able to add in electronic signature the document is not "edible" !

    Need a area after signature to add in electronic signatures.

    1 vote

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    0 comments  ·  Security & Digital signatures  ·  Admin →
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    Need Info  ·  Adminsagrover (Admin, Adobe) responded

    Hi,

    Could you please explain your issue in a bit more detail and how it affects the Fill and sign application?

    Regards,
    Sandeep

  17. Crash on deleting pages from document in portfolio

    Acrobat frequently crashes on trying to delete pages from a document that is part of a Portfolio.
    Mac 10.13.3
    Submitted crash report.

    1 vote

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    0 comments  ·  Page Operations  ·  Admin →
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    Need Info  ·  mrraj@adobe.com responded

    Thanks for reporting the issue.
    As the issue is not reproducible in-house, please provide below information:
    1.Request you to share the Acrobat version you are using.
    2.Elaborate step you follow which causes Acrobat to crash.

    Thanks,

  18. PLEASE SOLVE ....'SAVE AS..FAILED TO PROCESS THIS DOCUMENT...I have spent over 2 hours trying to Export PDF to MS Word.....just does not wo

    Please solve ...'Save As...failed to process this document...No file was created'..........I am using latest 7 Day Trial Version.......I have spent 2 hours trying to Export PDFs......I don't trust other online offers....so stuck with Adobe..... and DC

    1 vote

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    1 comment  ·  Exporting PDFs  ·  Admin →
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    Need Info  ·  Adminakagarg (Software Engineer, Adobe) responded

    Hi Brian,

    Sorry for the inconvenience caused. Could you please elaborate what issue you are facing ?
    For better clarity, please include : Problem statement, reproducible steps, Acrobat build# that you are using and the pdf files.

    Regards,
    Adobe Acrobat Team

  19. Text Box (not font) is black

    When I click on a field to populate, the text box becomes black. Therefore I cannot see what I type in the field. How do I change this?! I need to complete a document as soon as possible, and this issue is holding me up. Thanks.

    I have Adobe Acrobat DC

    1 vote

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    1 comment  ·  PDF Forms  ·  Admin →
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  20. Bug:problem displaying the attached pdf file

    We have a problem displaying the attached pdf file.

    When opeing the file, the error message shows up and it's unreadable.

    "cannot find or create the font 'MS Mincho'.
    Some characters may not display or print correctly"

    Our setting:

    *Protected pdf using owner password
    *Fonts are not embedded
    *When we opened encrypted binary registry(CIDSystemInfo Dictionaries),
    the registry shown starts with 'FEFF' in Hex, otherwise registry
    is decryped correctly.

    *NG Versions

    1. Windows 7 Pro (64bit)
      Adobe Acrobat Reader DC
      2018.011.20038

    2. Windows10 Pro ver. 1703 (64bit)
      Adobe Acrobat Reader DC
      2018.011.20038

    3. Windows 10 Pro ver. 1703 (64bit)
      Adobe Acrobat DC
      2018.011.20036

    *OK…

    1 vote

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    1 comment  ·  Security & Digital signatures  ·  Admin →
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    Need Info  ·  Pratyush Dhoundiyal responded

    Hi Takuya,

    I can’t find any attachments, can you please re-attach the PDF with which you are facing this issue.

    Thanks
    -Pratyush

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