726 results found
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Acrobat Pro DC crasches when dragged tot external screen
On Macbook Pro, OS Mojave: when Acrobat Pro DC starts it's always at the main 15" screen of the Macbook when i simply want to drag the window to my external 27" screen (LG) it crashes instantly. Note that that it does not matter if Acrobat is in fullscreen or regular floating screen modus. I also tried to move the screen by using the Mac OS Mission Control but Acrobat crashes anyway. After crashing i get only the error report: "Acrobat has stopped unexpectedly"'.
1 voteThanks for confirming that the issue is fixed now.
So i am closing this thread now. -
Bulk autotag documents
Add droplet or "multiple file" option for bulk autotagging to speed the conversion of scanned (as image) PDFs to accessible PDFs.
2 votesHi,
Since we haven’t heard from you, I believe the issue is fixed for you.Feel free to contact us if you have any issue.
Thanks
Rachit -
Streamline accessibility process from Word, PLEASE
If a document passes MS Word accessibility standards, throwing errors as a pdf is time-consuming and just plain wrong. I'm trying to teach faculty and staff at a college how to do this and it is SO cumbersome! Just for a simple, one-page doc, passed all chekcs in word, still getting 2 errors as pdf and I cannot even FIND the tags panel in spite of multiple searches. Arrgghhh! Frustrating and disapointing for those of us trying to make all learning materials accessible for all students, including those who are blind, vision impaired or using screen readers!
2 votes -
Can't use MS Word "Create PDF" plugin to create PDFs that show tracked changes
Prior to the most recent Acrobat update, I was able to use the Acrobat "Create PDF" plugin to create PDFs showing tracked changes. However, now the plugin automatically puts the file in "No Markup" view when it PDFs. This is very frustrating! The only way to create a PDF showing tracked changes is to print to PDF. The Acrobat plugin is now useless. Please fix this! The "Create PDF" plugin needs to PDF the Word file in whatever view is currently enabled (e.g., Simple Markup, All Markup, No Markup, Original) instead of Defaulting to the "No Markup" view.
3 votesHi
Please uncheck the preference “Convert displayed comments to notes in Adobe PDF” in Preferences > Word from Acrobat ribbon in MS Word.
Hope this helps!Thanks
Tanvi -
"Combing files in Acrobat..." is not combining .HEIC files
Working on Windows 10 Enterprise, Version 1803, OS Build 17134.523
Acrobat Pro DC, Version 2019.010.20069When combining a list of files, Acrobat will not actually combine the file type HEIC. Everything else is combined but there is no indication in Acrobat that it left the HEIC files out. When combining dozens of files, it is easy to miss this issue.The "Files" attachment shows two PDF's and an HEIC file that need to be combined. When I select all, right click, "Combine files in Acrobat...", I get the results in the "Results" attachment. All that appears is the two PDF's.
1 voteHi
Acrobat does not support .Heic files. In case, you want to combine it, you can print it to PDF from native application and then combine it.
Thanks
Tanvi -
Password Protected pdf's
In your next update, please include the option to save documents (from programs such as Microsoft Office) DIRECTLY to password-protected pdf forms. It should be unnecessary to open the pdf's in the Adobe program and then create an additional level of security. The current system requires too many steps, which is neither time- nor labor-efficient. You already include the ability to convert to pdf directly from these programs, so please add the option to convert directly to a password-protected version. Thank you.
1 voteThis feature already exits with Word for every PDF that required password excryption.
1. Create your document or open an existing PDF document using Word
2. From the File menu select Save As
3. Browse to a location to save the document
4. Select PDF (*.pdf) as the document type and click the Options… button
5. In the PDF options section check the Encrypt the document with a password option -
Saving a PDF 508 compliant form to Reader Enabled deletes table summaries
When I save out a PDF form to File > Save as Other > Reader Extended PDF > Enable More Tools, which includes all the necessary elements for 508 compliance, including table summaries, the resultant Reader enabled file has the table summaries deleted.
Thus it is impossible to get the final form PDF to pass 508 testing, because now I cannot edit the final PDF in order to restore the table summary.
Thanks for looking into this.
I am on a Macintosh running MacOS Sierra 10.12.6
and Acrobat Pro DC 2019.010.20098
Architecture: x86_64
Build: 19.10.20098.316574
AGM: 4.30.84
CoolType: 5.14.5
JP2K:…1 voteHi,
Since I haven’t heard from you, I believe the issue is resolved on your side.
Feel free to contact us anytime.Thanks
Rachit -
Enhance Scan
Hi,
When including Enhance Scan in an Action Wizard and running it against a folder with Multiple files in it, repeatedly prompt and ask for the next file... I don't want to see that prompt, like when I am OCRing I can uncheck the Prompt check box...
2 votes -
Text-to-speek SELECTED text only
I don't know how Acrobat has not allowed for a Text-To-Speech option of SELECTED text only yet. It's an amazing tool for people with disabilities... especially those who need text read to them.
It is extremely frustrating having to listen to the text of a document from the begining if you only need the last paragraph read allowed. Extremely disappointed Adobe hasn't stepped up their game.
4 votesHi,
We understand your problem here. We are continuously working in making a better experience for our customer.
We have kept it in our radar and will implement in the near future.Thanks
Rachit -
Specific location zoom
I deal with multiple sheets of similar layout. I would like to zoom in on an area and go from sheet to sheet with the same area zoomed at the same scale. The version prior to Adobe Acrobat Pro DC allowed me to do that IF I was zoomed in anywhere that included the top margin of my image. But the new Adobe Acrobat Pro DC will only allow a similar zoom if I have zoomed into the TOP LEFT corner of an image. : ' ( : ' ( : ' (
2 votesYou can use Loupe tool for getting your desired result.
Follow below mentioned steps to activate loupe tool.
Go to view > zoom> Loupe tool.Hope this will help you
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unsupported fonts
there are lots of fonts that become nonsense symbols when we open a PDF...it would be handy if we could back our, right click and open a PDF as an image, then it would not be an issue.
1 voteHi,
Since we haven’t heard back from you for so long, We are closing this thread.
If you still face any issue, do let us know
Thanks
Ayush Jain -
Bring Back Clear all Recently Viewed Files and clear error
Recently updated DC to version 19.8.20071.303822. Previous version had a button at the bottom of the page that said clear recently viewed files. Now I have to check block each individual PDF and clear them. The last PDF it does not give the option to clear instead it asks about delete. I don't want to delete the file, I just want to clear the screen of recently viewed PDFs of files. Also if I try to select it with the others I want to clear, the clear option disappears, what is up?
3 votes -
adobe has been very laggy
ever since the update, my adobe has been very laggy
2 votesMarking this issue as resolved as there is no response from the user.
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Issue with pdf files coming from Nitro 9
When combining pdf files coming from Nitro 9, in some cases I have issues with some sentences. There are missing letters.
It doesn't appear each times, but when it appears it is always the same mistake1 voteWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Reading multi-page table with NVDA or JAWS
Accessibility with NVDA / JAWS: for a data table that spans multiple pages in large files:
UsingAcrobat Reader DC Version 2019.010.20098 on Windows 10 laptop
At present my experience is that the table is not exposed as a continuous table.
Consider a 3 column table.
Only on the first page on which the table begins, the column headers are read as one switches columns.
For an NVDA or JAWS user, every subsequent page seems to have a distinct 3 column table with x or y rows and the column headers on the first row of the table on the start…1 voteHi,
Since I haven’t heard from you, I believe the issue is resolved on your side.
Feel free to contact us anytime.Thanks
Rachit -
Allow 'No Fill' option for shapes to quick tools color changer
I can choose 'no color' in the properties dialog box for shapes, but this option is not available in the quick tools color change drop-down box. If I want a blank fill, I have to open the detailed properties dialog box every time. Can you add a 'no fill' color to the quick tools drop-down?
1 vote -
Acrobat DC crashes when opening a second PDF
Like many others I am unable to have more than one PDF open using Acrobat DC. I've gone through all the suggested troubleshooting measures and nothing has fixed the issue.
It doesn't matter how I attempt to open the 2nd PDF, Acrobat DC immediately crashes.
Any help with this would be great.1 voteI am sorry for the inconvenience you are facing.
Can you please update acrobat to the latest version.
The 2nd pdf will open in the newer tab. -
Bug: Valid JPEG inside PDF fails to decode in Acrobat DC
Bug: The attached PDF file has a perfectly valid JPEG image (1200x1600 RGB, progressive), but Acrobat DC reports "There was an error while reading a stream." Every other application can display the PDF fine (Dropbox, Microsoft Edge, PDF Expert, Google Chrome, etc). If the JPEG stream is extracted to a .jpg file byte for byte, every viewer can display it. I don't know what causes Acrobat to fail to decompress (DCTDecode).
1 voteIssue is fixed in latest DC build.
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SHOCKING CUSTOMER SERVICE
I have just wasted AT LEAST two hours of my time that will never come back trying to find a way to use the CD i bought some time ago and was told that i could download another version of it with a new attached serial number that would allow it to work although it is old.
Long story short ......hours of time waiting, inefficient language skills from customer service reps and in the final analysis a piece of software that definitely no longer works and that is known by you but not mentioned to customers. It is not the…1 voteNo response from user.
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Change in color for selection in Mac
In Mac O.S 10.13.6: the selection color is by default blue, it is not taking the system color . Tried with Acrobat XI pro and even Acrobat Reader same thing. Checked in Mac o.s : 10.14 as well, the same .
1 voteHi,
Since we haven’t heard from you I believe the issue is resolved.
Feel free to contact us if you have any issue.Thanks
Rachit
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