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Adobe Acrobat XI Standard crashes with Adobe Acrobat Reader DC also installed.

I have a user that needs Adobe Acrobat XI Standard and Adobe Acrobat Reader DC installed on the same machine. I am using the latest version of Reader DC (15.023.20070) and Acrobat XI Standard (11.0.19). Reader DC is already installed on the machine. When I install Acrobat XI, it immediately crashes with an APPCRASH on Acrobat.exe with a StackHash_0a9e fault module. Reader continues to function as intended. Is there anyway to get this working?

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  • AdminRohit Anand (Admin, Adobe) commented  ·   ·  Report

    Hi,

    Thank you for contacting Adobe.
    We are unable to reproduce this issue at our end. Please share the crash log to help us track the issue better.
    You can share the same @ cloud.acrobat.com and provide me with the link.

    Meanwhile you can apply the latest update (via app help->check for updates) on both Acrobat and Reader and check whether you are still facing this crash.

    Regards,
    Adobe Acrobat Team