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Feature request / Bug report

Acrobat for Windows and Mac: Creating PDFs

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I used to be able to make a pdf in indd. and it popped up in adobe acrobat immediately, why doesn't it do it any more? I loved that!

What happened?

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Richard Rossiter shared this idea  ·   ·  Report…  ·  Admin →

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  • AdminTanvi Rastogi (Lead Software Engineer, Adobe) commented  ·   ·  Report

    Hi Richard

    Thanks for the feedback. As you are aware that this is a mailbox, it would be difficult to expect a response in real time. Rest assured, that this is definitely monitored and you will definitely get a response from one of us.
    In case you are seeking immediate help, you can try posting on Acrobat forums or contact Adobe support directly and someone might be able to help you out.

    Thanks again for sharing the requested information.
    Can you also tell us if the PDF file gets created fine from Indesign?
    What exact steps are you doing to export PDF in Acrobat?

    Thanks
    Tanvi

  • Richard Rossiter commented  ·   ·  Report

    What I find interesting is the amount of money you collect from us, yet you give us a mailbox that is unmonitored, a sort of quick little F U, that we've got your money, and you do it our way or the highway. yet you still want us to respond.... like you care. WE pay you, you don't pay us.

  • Richard Rossiter commented  ·   ·  Report

    (No Status) → Under Review

    Hi
    How are you trying to create PDF in Indesign and open in Acrobat?

    I’m exporting it to PDF from Indesign. CC2017 to Acrobat Pro DC

    What is the default PDF viewer on your system?
    Adobe Acrobat Pro DC

    Do you get any error message while opening PDF?

    No. Nothing. IT just never shows up anymore.

    Without this information, we won’t be able to help you much.
    Thanks
    Tanvi

  • David Forthoffer commented  ·   ·  Report

    I create PDF files in InDesign with File > Export (on Windows 7).
    Then I enter the file name.
    The 'Export Adobe PDF' dialog box appears.
    Under 'General' I make sure the 'View PDF after Exporting' box is checked.
    Then, after exporting, my new PDF file DOES appear in Acrobat.