Feature request / Bug report

Please send all Adobe invoices monthly, via email.

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    Angry customer shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    10 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I've made this feature request with Adobe many times. I had decided to try to make the feature request every time I had to log into Adobe account to download the invoice to send to accounts people.
        I'm rethinking this. Considering this is Adobe, it might be better / easier to have someone else write an app to do download and and then email out Adobe invoices. Then Adobe could simply buy that working code and Adobeafy it. Anybody know any developers?

      • Anonymous commented  ·   ·  Flag as inappropriate

        As an MSP who has the "Primary Administrator" account on behalf of our client, we are the only ones who can access the monthly invoice. Our client has to pay us to log into the system to retrieve an invoice for something they pay for. It's not that hard to send an email.

      • Robert Mahon commented  ·   ·  Flag as inappropriate

        This is unacceptable!! I pay for SaaS with Adobe and all I require is for my accountant to not show up at my desk once a month hounding me for invoices, wasting my time, as I go log into my billing account trying to find what she needs. For all my other SaaS providers the invoice are emailed direct to her and everyone's happy. I have my software, she has the invoice, and most importantly you have you money. This is not a big ask and every corporation requires invoices!!! Totally unacceptable!!

      • Martin Welsh commented  ·   ·  Flag as inappropriate

        Please add me to this request. Takes up far too much time every month and I am now considering moving to another provider.

      • butterchicken commented  ·   ·  Flag as inappropriate

        Agree with everyone's comments. Totally unacceptable that this isn't even in opt-in option (even if Adobe does not want to do it by default).

      • Anonymous commented  ·   ·  Flag as inappropriate

        This is ridiculous that this feature is not available. Google, Facebook, Microsoft and so many other companies provide email receipts or email PDFs. This feature needs to be available.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree that this feature needs to be added. I have to supply invoices to my accountant department and it gets very annoying when i have to log in each month just to get the invoice. I have no other reason to log in to the online account each month. Thank you for getting this taken care of.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This issue is absurd and shows a total lack of respect to Adobe costumers' time and money. It's incredible that in 2018 we need to ask and beg for this obvious, simple feature and stop wasting half an hour each month trying to salvage invoices from Adobe's obsolete management system.
        For a company that's trying to stay at the top of the game, shipping new UX products, it really doesn't seem like everyone in the company are actually on board with the times.

      • Braven Admin 1 commented  ·   ·  Flag as inappropriate

        I manage all of the digital services for my company and have to submit invoices to our expense system every month. Every other digital service has the option to have my monthly invoices emailed to me which makes it simple to submit my expenses, except Adobe! Every month I have to login to my Adobe account, click on Manage Account, re-enter my password even though I just entered it 5 seconds ago, click Manage Plan, scroll down to Billing History (which takes a moment to load), choose the invoice, click download, browse to the common area i store these files, rename the file to match the naming scheme, login to my expense software, find the associated expense, and upload the invoice. I also have to do this for two accounts since we purchased two licenses. It takes 10 minutes or so do this when when for literally every single one of the other services I manage since the invoices are emailed I just click Forward email when it comes in and my expense software automatically scans the invoice and associates it with the expense. PLEASE, please, please make emailing invoices an option like EVERY other company out there!

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