Acrobat CC excessive Ram usage
Acrobat CC has suddenly started using excessive amounts of RAM to the point that it is paused and has to be quit and restarted. This also happens if left alone with no files open.
Having pitstop plugin open or not makes no difference. This is on an imac retina 5k late 2014 with 16gbs ram and only started happening Sept 1 2017, Acrobat CC has been installed for at least a year with no issues (and other versions before that have not had this issue).
The RAM usage seems to increase much more quickly if it is an image heavy file open but still happens after a time even if a small vector file is opened, and happens over a couple of hours if no files are open.
Currently I have to restart acrobat at least hourly (usually more often) or all of the software open will be paused and I have to restart the computer.
There is a thread about this on the adobe forums with several others reporting the same issue.
Gwenda
shared this idea
Thanks for the update Jan. Glad to know that your problem is resolved.
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Jan
commented
Exact same problem here.
On a workstation with Yosemite installed we had this problem. In the meantime this workstation has being switched for a brand new iMac with Sierra. Same problem again with Acrobat Pro DC.We uninstalled Acrobat with the official uninstaller and manually removed the remaining files and folders related to Acrobat. Then restarted the iMac and reinstalled Acrobat Pro. The problem remaines.
Adobe please fix this memory leak! -
Gavin
commented
We have the same problem too with Acrobat DC on our 3 Studio workstations. Very frustrating as we pay a substantial amount of money for our Creative Cloud subscription service. Why hasn't this been fixed?
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Pascal Duperron
commented
Same here, found a work around until it get fixed.
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Michael
commented
I have exactly the same problem. I was using Acrobat DC with no System Memory Pressure until September too. Creative Cloud is a subscription service - why is Adobe not patching Acrobat DC?
I will try with Acrobat XI.