change of word format particularly drawings and call outs
for some reason when I have inserted a drawing and then inserted a call out over this drawing to identify things for my clients, when I create a PDF it either doesn't show the arrow correctly, or covers up areas with a blank spot. it has never done this before, it doesn't do it all the time either, even in the same document some will be exactly as they are represented in word, others not. makes my reports look very amateurish
Given other high priority items, we have decided to not fix this issue.
As a workaround, you can un-check the preference to upload to Document cloud and convert the file locally itself.
Here are the steps:
Go to Tools > Create PDF > Single file
click on “Select a file”
In the file picker dialog, select the Word file and uncheck the preference " Use Adobe Create PDF cloud service"
click on Open
and then create the PDF
Hope this helps!
We haven't been able to look into this issue yet due to other high priority items. However, we have taken your feedback on the workaround and we will keep you updated with the progress.
Keith McConnell commented
Hello, I have supplied sample documents, the issue has been verified, it is now late November and the issue is the same. Do you have a solution yet?? as the work around is slow and depends on internet connection, document size (will stop working if document too big) and being a mobile user this is not always practicable.