[BUG] Acrobat export to Word will change randomly page orientation
With Acrobat Pro DC v 2018.011.20058, I am editing an existing PDF. Once the document is exported to Word, mixed page orientation occurs, while the page orientation seems the same across the document within Acrobat. Steps to reproduce: open the attached PDF and export to Word. Platform Windows 10
Marking as resolved.
-
Riccardo commented
Yes! The document is converted correctly!
Thanks for fixing this.:-)
-
Adminakagarg (Software Engineer, Adobe) commented
Hi Riccardo,
With the latest release of Acrobat on 14th May, 2019, this issue has been addressed.
If your product is not already updated, you can manually do so from within the product. Click on the menu Help-> Check for updates.
After product update, please execute following steps and let us know if issue is resolved:
1. Open regedit (Win Key + r, type regedit)
2. Go to following path : Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\
3. Go to "Adobe Acrobat" key and go to relevent track subkey
4. Create a key with name "FeatureState" if it does not exit.
5. Create a new DWORD with name "ExportAutoRotatePages" and set its value to 0.
6. Restart the Acrobat and export the file.Setting ExportAutoRotatePages value to 0 will disable auto rotate for excel, word and pptx. To enable it again, set it to 1 or remove the registry.
Thanks and Regards,
Akanksha Garg -
Adminakagarg (Software Engineer, Adobe) commented
Hi Riccardo,
Thank you for your patience. We have fixed this issue at our end and it will reach to you soon in our upcoming release.
Your patience is highly appreciated.
Regards,
Adobe Acrobat Team -
Riccardo commented
Two months on this issue and no fix. Why do we pay software for?
-
Adminakagarg (Software Engineer, Adobe) commented
Hi,
We apologize for the issue you are facing.
I have forwarded this issue to the engineering team.
We will get back to you on this as soon as we have a solution handy.Thanks for your patience!
Regards,
Adobe Acrobat Team -
Riccardo commented
Two weeks now on this problem and no answers... is there a chance to fix this?
-
Adminakagarg (Software Engineer, Adobe) commented
Hi Riccardo,
We apologize for the issue you are facing.
I am forwarding this concern to the engineering team.
We will get back to you on this as soon as we have a solution handy.Thanks for your patience!
Regards,
Adobe Acrobat Team