To all those who put silly comments about Adobe not sending the invoices each month because they don't want to remind their customers that they are paying - DUH!

Adobe are sending an email every month to say that there is an invoice there for them to pay. If this is not reminding customers of this, I don't know what is. It only serves to remind their customers that they are not actually important!

They are not "not sending the invoice as an attachment because they don't want to remind their customers that they are paying every month" - they are not sending the invoices as an attachment because they are a tech company specialising in the creation of pdf's that doesn't have the ability to do it themselves.

As an aside - I have seen all sorts of comments where if you have a VAT number in there, the files are automatically attached to the email. Out company doesn't have a VAT number, as we are not in the UK. We have a GST number, as we are in New Zealand. I have put that number in there, and we still don't get the invoices attached.

What does it mean when a company the size of Adobe refuses to email a monthly invoice?

It means they're scared to remind their customers that they are paying every month.

@Mr Leal
Of course Adobe is not listening. Once you get as big as Adobe you stop listening to your customers and instead you dictate to them what you want them to do. It's unfortunate big companies like Adobe simply do not care about what their customers want.

Is Adobe reaheahealy actually listening to the customer? Very well looks like they are NOT. I litteraly have to spend money on another 3rd party App subscription to automate this useless problem. www.getmyinvoices.com

PLEASE - Tariq Ahmad Dar - READ THE COMMENTS REGARDING THIS ISSUE. It is not that the invoices cannot be accessed, it is that it is INCONVENIENT and TIME CONSUMING for the people who do the work to have to go to someone else and get them to log on and retrieve the invoice, when Adobe could just attach it to the email - AS THEY USED TO DO.

Just stopping by to agree with the guy below this comment about how selfish this is to not allow monthly emailed invoices.....

Just stopping by to again reiterate how absolutely absurd it is that we have to do this every month.

Literally the only product I use that refuses to automatically email an invoice.

I critically need this for my automated billing process

It's "funny" and sad how far back this issue goes.

https://community.adobe.com/t5/acrobat-discussions/invoice/td-p/5246925

The more helpful thing would be if Adobe you PLEASE EMAIL THE INVOICES MONTHLY!

How many account holders need to request this before action is taken.

Please, please, please

Don't lose customers because of something like this- I am looking into alternative options for our business simply because this is incredibly frustrating .

Thank you

I'm pretty sure the "problem" is that sometimes getting a monthly invoice reminds people they need to cancel a service.

By refusing to send monthly invoices (except in cases like a VAT where they are required by law) they likely retain a handful of customers who would otherwise cancel.

Better to infuriate and inconvenience 100% of your customer base than to lose a few customers I suppose.

This has been an issue for YEARS. So many people want & need automatic invoices to be sent. It's a huge pain to get them manually from the website and makes zero sense why we can't just get automatic emails.

So yeah:

Please send all Adobe invoices monthly, via email.
Please send all Adobe invoices monthly, via email.
Please send all Adobe invoices monthly, via email.

@Krisztina interesting workaround! I'm going to give that a try, thanks for the hint.

Please go back to emailing the invoice every month. This is an unnecessary inconvenience for your customers and would not cost Adobe to do so.

Hi,

I am not sure if they validate the field. Can't you enter a few zeros? It's not elegant but if it saves having to log in every month...
I found the field for VAT ID under the "Billing and payment" settings, if you edit the payment method.

Hey Krisztina thanks for the comment!

You're right that if you have a VAT entered Adobe will send the invoice, but that seems to be the only exception Adobe makes to this weird "not sending invoice" policy.

Those of us without a VAT ID are out of luck on this one.

Hi everyone,

I was one of the users struggling with this but somehow it started to WORK for me, I get the emails every month around the time the payment is deducted.

We are using MS365 and I created a rule in Exchange to fetch all invoices that come in emails and now I can see the Adobe invoices there. I am not sure when it started to work exactly. Also not sure if Adobe made a change, or my Exchange rule did the magic... Maybe it was just recognised as spam before that the rule overrides, I really don't know. Or maybe someone entered the VAT ID in the Adobe account details which seems to be necessary (see below).

Anyhow, the email comes from this email address: Adobe <message@adobe.com>
And the subject line is this: Tax exempted transaction with Adobe
And it has a pdf attachment which is a proper invoice. The filename has this structure: "Adobe_Transaction_No_[transaction number]_[date].pdf"
Based on the actual message in the email, I would suggest you check if the VAT ID is entered in your account. This is the body of the email:
"[first name of the user], this is your most recent tax exempted transaction on your account.
Since you have provided us with your VAT ID for your subscription, we are attaching in this email the invoice pertaining to the most recent transaction we had on your account.
The good news is there is no further action you need to take, but it is our obligation to inform you of tax exemption treatment. If you have any questions, please reach out to us by clicking on the Customer Support link below."

I just thought I would share this, I hope it may be helpful.

p.s. If anyone is interested, my rule puts an internal accounts email address in Bcc for all emails that come to the company if the following conditions are true: it has the word "invoice" in the body or subject AND has a pdf attachment. And the Adobe invoices now come to the inbox of this accounts email along with other invoices in the company.

Just adding a voice to this odd conversation. I want to get the montly email so I can set it to forward to accounting so that I don't have to remember to retrieve the invoice myself. Loudly for the whole echo chamber...."LIKE EVERY OTHER COMPANY DOES". Thanks

Simple feature requests like this not being added after so many years of frustration makes it really hard to enjoy using Adobe. Please just add the option to receive invoices monthly.

I've already commented, but I feel like we are simply being ignored. I work for an MSP which manages multiple client accounts, and I have to personally retrieve the invoices monthly for the accounting departments of at least 7 clients (so far, because we are in full expansion).

This is absolutely not in my job description, but since no-one except the president of these companies (and us) can access the invoices on the Admin Portal, we don't really have a choice.

A simple link to download the invoices directly in the emails they already send out would fix all these problems, like so many other service providers enable in *their* emails.

This is ridiculous coming from a company like Adobe. No wonder so many of our clients want to find alternatives to their services.