640 results found
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Your product suite is the most disorganized and fragment ever. What century do you guys live in? and this feedback collection is terrible.
Make it work. Can you please hire some real product people who can spend some time rationalizing your horrible experience?
2 votes -
captcha failure
I am unable to sign into Adobe Acrobat DC. I receive a Captcha authentication failed, even though no captcha appeared before logging in.
1 vote -
Windows shutdown permission error
After latest update to Acrobat DC, dated 2/4/2020, users get the following error when shutting down or restarting their computer: "You don't have permission to shut down and restart this computer."
The problem seems to be isolated to shutting down/restarting via the start button. The computer can be shut down via command prompt, or red button on login screen.
If I disable the 3 Adobe services relating to license check and updates, then restart, the problem goes away.
1 vote -
Adobe Acrobat Reader DC installed displaying another app's icon
I installed Adobe Acrobat Reader DC on my new Windows 10 laptop. After installation I was looking for the familiar Adobe icon, and it was nowhere to be seen. The only icon that said "new" was the icon for One Photo Viewer. I hovered the pointer over it, and it identified the app as Adobe Reader! I clicked on it, sure enough it opened Adobe! What gives??? I restarted the computer, no change. How did Adobe install with another app's icon????
3 votes -
Customer service
I am editing a 323 page book. Page numbers are a nightmare. Roman numerals are not available for the Preface. I cannot get Customer Service on the phone. I was on hold 28 minutes, then had to call Sale (which answered the phone) to route me to Customer Service. I have now been in hold for 23 minutes. Terrible customer service. I am paying for nothing .
1 vote -
Outlook conversion errors
Microsoft Outlook errors "your adobe acrobat trial has expired" and won't convert to pdf despite my account being current. I've logged it etc. with no change in status. How do I configure Outlook.
1 vote -
Accessibility in Non-Paid Acrobat
Make accessibility capabilities part of the non-paid Acrobat
I am exceptionally disappointed and frustrated the accessibility features are not part of the free version of Acrobat. It completely goes against the diversity & inclusion statements Adobe makes https://www.adobe.com/diversity.html?promoid=T32PLY3F&mv=other. How can you say you're trying to be inclusive if there is a financial barrier to creating PDFs.
3 votes -
Stop making your stuff annoying
Adobe Pro Individual (1 app 1 installation use 1-2 times a week) is 2 times as expensive as microsoft office business suite (7 apps 5 installations use most days) and Adobe causes double the problems.
I understand your money hungry, but if you cannot provide the extremely expensive subscription service I will cancel and move to an alternative.
Some of which for a lifetime license are less than half the price for a one year subscription from you1 vote -
Remove the 5 license limit for purhasing
There should be no limit for purchasing licenses each month. As a system admin, it takes time and effort to go through chat support to have additional licenses purchased instead of being able to do it yourself. This is definitely a must for every system administrator. Plus, I'm not comfortable with the idea of the support team of being able to purchase on behalf of the company.
1 vote -
1 vote
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User account login verification - view log
User account login verification
Across all Adobe products that require someone to login or ‘ping’ the Adobe licensing services, managed/stored by Adobe – I would like to review the log file of the user accounts who are hitting the licensing service.
With thousands of users, I need a programmatic way to verify only current and authorized users are using the licensing associated with our account. In my past, I’ve had ex-employees and keys shared and ended up paying for someone else’s use of Adobe products.
Other publishers offer this and I would like to see the same from Adobe, since…6 votes -
Acrobat Standard für Mac Rechner
Acrobat Standard kann für die Paketierung/ Installation auf einem Mac-OS ausgewählt werden, obwohl es lt. Ihrem support für Mac keine Acrobat Standard Version existiert. Das ist ein Fehler
1 vote -
Auto Sign-Out/Time-out for Acrobat/Adobe products
This covers security also..
I had a very helpful call with support this morning who advised they would pass this idea onto your devs, and I would post it here also.
We use Windows Virtual Desktop, fairly new virtualization service by Microsoft and it would make sense for Adobe to implement the ability to automate a signout from Adobe/Acrobat or a timeout at least for the following reasons.
Our WVD solution contains hostpools(pools of machines), when a user logs in, a random machine will be allocated to the user. For convenience purposes an autosign out would be great.
Security issue;…
1 vote -
Disable the information when a user has always two active logons
Hi,
we use free seating and we have a Cirix environment. Our users complains about the information, that they have to log out from a session when they want open the next open. Why is it the job f the user to do this, Adobe has the information and can disconnect every connection automatically. THIS IS WHAT WE NEED:
1 vote -
Create separate designation for VIP Teams license and VIP-E(Enterprise) license in Admin Portal
When migrating users from a VIP Teams license to a VIP-E license, users will still show they own a Teams license after migration and this is confusing.
1 vote -
inviato questo messaggio per il caso Numero ADB-12779820-Z1S2: (al link https://account.adobe.com/support/ADB-12779820-Z1S2) La applicazion
Ho inviato questo messaggio per il caso Numero ADB-12779820-Z1S2:
al link https://account.adobe.com/support/ADB-12779820-Z1S2.
La applicazione Acrobat 8 Professional funzionava perfettamente in Windows 7 e la attivazione temporanea di 30 giorni funziona perfettamente in Windows 10. Poichè in questo momento posso accontentarmi delle funzionalità del vecchio prodotto vorrei attivarlo.
Voglio segnalare che è un comportamento scorretto quello di impedire la attivazione della licenza di Acrobat Pro S/N 1118-1766-8883-8567-7953-6120 visto che a suo tempo ho comprato una licenza perpetua. Si tratta da parte di Adobe di una infrazione al contratto di licenza perpetua che ha come unico limite il numero di attivazioni…1 vote -
1 vote
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Can't export to PDF due to error
I can't export anything to PDF format because it says "Adobe Acrobat license has either expired or not been activated. Try launching Adobe Acrobat."
I've checked and my license has not expired and is activated. I've relaunched, logged out and signed in on Adobe Acrobat and it still shows the same pop up.
It is extremely frustrating.2 votesHi
Can you try signing in and signing out again?
Thanks
Tanvi -
Stop using Internet Explorer for application logins
Adobe Acrobat (2019.012.20034) uses Internet Explorer engine to connect to the internet, such as when a user is logging in.
I have confirmed this is true for Adobe Acrobat and expect it to also occur for other Adobe Create Suite applications.
I am not talking about websites such as the admin portal or Adobe cloud, this is specific to the Adobe Acrobat DC Windows application.
This is causing a problem for us as we have elected to block Internet Explorer from accessing the Internet, we have made this decision to reduce security risks associated with Internet Explorer accessing the internet.
…
12 votes -
1 vote
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