608 results found

1. Adobe Acrobat Pro server problems!

   I pay a monthly $14.99 to use Adobe Acrobat Pro subscription. I use the sign document feature daily with our Service Ticket agreements for my clients. However, the last few weeks I cannot get any work done in a timely manner. Adobe Acrobat Pro locks up while logging in, opening documents, sending templates to clients for signing, editing templates, etc., etc. It has become a minute by minute nightmare. I thought it might be my wifi or computer but no matter which computer I use, iPad, iPhone, wifi, etc. Adobe Acrobat Pro is problematic. I am ready to through it out the window. What is going on with your servers? I keep getting errors with your servers. I am paying for a service that I am not getting.

   I pay a monthly $14.99 to use Adobe Acrobat Pro subscription. I use the sign document feature daily with our Service Ticket agreements for my clients. However, the last few weeks I cannot get any work done in a timely manner. Adobe Acrobat Pro locks up while logging in, opening documents, sending templates to clients for signing, editing templates, etc., etc. It has become a minute by minute nightmare. I thought it might be my wifi or computer but no matter which computer I use, iPad, iPhone, wifi, etc. Adobe Acrobat Pro is problematic. I am ready to through it… more

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   Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

   Hello Craig,

   Are you still facing the issue?

   Thanks,

   Adobe Sign Team

2. Automatic Language selection prevents use of signature module

   Please allow the user to select a language in the signature module. We are a bilingual company, may of our forms are in both English and Mandrin to allow ease of use in both the US and China. English however is our language of choice. We cannot use Adobe sign and it automatically sends for signature using Mandrin. I and my Us colleages do not read or speak the language. While I am sure this was intended as a convenience it actually prevents us from using the module, it's difficult to sign when the instructions are automatically provided in a language you don't read, there is ZERO guidance as a result.

   Please allow the user to select a language in the signature module. We are a bilingual company, may of our forms are in both English and Mandrin to allow ease of use in both the US and China. English however is our language of choice. We cannot use Adobe sign and it automatically sends for signature using Mandrin. I and my Us colleages do not read or speak the language. While I am sure this was intended as a convenience it actually prevents us from using the module, it's difficult to sign when the instructions are automatically provided in a… more

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   Under review  ·  2 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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3. no way to remove date/time stamp from signatures now

   What happened to being able to remove the date/time stamp to the signatures? Previously, it was easy to turn it off/on under settings. You need to reinstall that feature. There is no clear way to turn off the date/time stamp now.

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   Under review  ·  AdminWanda (Admin, Adobe) responded

   Hi Val,

   Thanks for your feedback. We will look into this.

   Adobe Sign Team

4. Slow response for Signors approvers

   Receiver of E-sign request is experience errors ("Network Error") and perceived slowness in switching to Management screen after signing documents and loading documents.
   I understand there may be issues with Firewall and other security applications in place that could limit throughput, but Esign is an important service for enterprises and would hope some promotion to white-list appropriate websites providing this service would be communicated.

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   Under review  ·  AdminWanda (Admin, Adobe) responded

   Hi,

   Thanks for your feedback. We'll look into this.

   Adobe Sign Team

5. Emerald card

   I what my money

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   Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

   Hi Orville,

   
   

   Thanks for reaching out and apology for any inconvenience caused. Please let us know if you have any concerns using the application.

   
   

   Regards,

   Acrobat web team

6. Rebecca Rodriguez

   Need to sign documents found it at adobe,what do I do next

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   Gathering Feedback  ·  AdminWanda (Admin, Adobe) responded

   Hi Rebecca,

   Have you been able to get what you needed? You can sign up for a free account to try out from https://acrobat.adobe.com. Please let us know if you have questions.

   Thanks,

   Adobe Sign Team

7. Request signatures not loading

   Hello!
   Our team has all been having regular issues with e-sign (among other things). It regularly will not load and says that it is unavailable. If we reload it several times, eventually we can get it to work, but often it will take an hour or two to load and be used. This has slowed our productivity quite a bit as this is something we use regularly.
   Can you look into this? Is there an compensation that can be offered for our wasted time in trying to get this service to work? Maybe a free month?

   Thanks for your help on this!

   Jonathan

   Hello!
   Our team has all been having regular issues with e-sign (among other things). It regularly will not load and says that it is unavailable. If we reload it several times, eventually we can get it to work, but often it will take an hour or two to load and be used. This has slowed our productivity quite a bit as this is something we use regularly.
   Can you look into this? Is there an compensation that can be offered for our wasted time in trying to get this service to work? Maybe a free month?

   Thanks for your help… more

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8. Horrible new interface for adobe sign

   terrible! It's so hard to find my documents!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
   PLEASE CHANGE IT BACK!!!!!!!!!!!!!!!!!!!

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9. Failed to Get All Signatures, Filled all Signature Blocks with One Signature Instead

   I sent a document out for three signatures to three different email addresses. Adobe placed the first recipient's signature in all three signature blocks and told me "all recipients signed" the document. This does not work, people!!!!!

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   Need Info  ·  AdminWanda (Admin, Adobe) responded

   Hi Michael,

   Could you please provide more details about the document you sent so we can look into it? What's the name of the document and when was it sent and signed?

   Thanks,

   Adobe Sign Team

10. False Advertising

    The company and makes false advertising in the google search, where it appears as "Compact PDFs for free online | Adobe Acrobat (Brazil)", when clicking on the link, the company blocks the service through a window where it informs the subscription options.

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11. Invisible signatures

    Sometimes Adobe Sign returns invisible signatures when I specifically make them 'visible' when preparing the form- is there a way to make all signatures visible?

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    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Hello Liam,

    
    

    Thank you for your feedback. Would you please share more details on how you prepare the form?

    
    

    Thank you!

12. Suggested imrovements

    i was not given the option to do asynchronous signatures, but i should be able to change that after the fact. also if an email bounces, i should be able to replace it without restriction.

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13. unable to connect to auth.services.adobe.com for request signatures page

    I'm unable to pull up a doc within the Request Signatures section - it's saying "auth.services.adobe.com refused to connect" currently. Please help. Thanks.

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14. Adobe sent my document to the wrong recipient

    Hi, I sent a confidential document for signature to one person through the E-Signature option. I then received an email back from a different person with an almost identical email address - who had received the agreement from Adobe, although I had entered the intended recipient's email accurately. I do not understand how this happened, and it is is significant breach of privacy. Can you please contact me to explain?

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15. Documents never delivered to signers for signature

    By making it work!
    I have submitted two documents, one with 2 counterparties, one with three, carefully ensuring that all email addresses are correct. I get an email each time confirming that the doc has been sent for signature.
    None are ever received by the signers.
    The signers carefully checked their spam folders. Nothing. Reminders are not delivered, either.

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16. Web Forms Feedback

    Using Web forms, I think having the option of allowing whoever is filling the form in to select the person to authorise would be a good addition. We want to use web forms for our expenses claims but we have different budget holders and without setting up a form for each budget holder, this wouldn't be possible.

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    Under review  ·  AdminWanda (Admin, Adobe) responded

    Hi,

    Thank you for your feedback. We will review your request.

    Thanks,

    Adobe Sign Team

17. "Send a copy" functionality should not have been removed

    As recently as last month, I could easily "send a copy" of a signed document as an attachment to an email address. This feature now appears to be gone. I would very much still like to be able to do this.

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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Eric,

    Have you seen a little Share document button on the toolbar? It should provide similar feature as Send a Copy. Do you find it useful?

    Thanks,

    Adobe Sign Team

18. Redefine default columns in the All Agreements page of the SIGN module(installed version) and filter for Finished and in Progress agreements

    ACROBAT DC PRO SIGN issue

    Different default view of the All Agreements page

    Please see the screenshots in the attached Doc1 file. This a comparison of my browser based DC PRO and the one installed on my PC.
    the webversion actually has a better default view in the manage all contracts screen than the installed version (red circles in my screenshot are all missing in the installed version, please add them)
    in the webversion I can see straightaway the recipient column and sender column. in the installed version I have to open each individual contract to see the recipient
    is there a way to configure the default columns that are displayed in the installed version ? I would like to stop using the webversion.
    thanks in advance

    ACROBAT DC PRO SIGN issue

    Different default view of the All Agreements page

    Please see the screenshots in the attached Doc1 file. This a comparison of my browser based DC PRO and the one installed on my PC.
    the webversion actually has a better default view in the manage all contracts screen than the installed version (red circles in my screenshot are all missing in the installed version, please add them)
    in the webversion I can see straightaway the recipient column and sender column. in the installed version I have to open each individual contract to see the recipient
    is… more

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    2 votes

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19. Inefficient screen real estate

    The side menu on the mobile app does not allow you to see the pop-up boxes and it hides the activities.

    2 votes

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20. Terrible product! Docusign is better than you

    I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
    1:50 PM
    Adobe Customer Care Virtual Assistant
    Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
    Adobe Customer Care Virtual Assistant
    You need help using Sign or troubleshooting an issue. Is that right?
    Yes
    No
    Yes
    Adobe Customer Care Virtual Assistant
    I want to make sure I understand clearly. Which of these categories best describes your issue?
    How to sign email outlook
    Send for Signature not working (no email in inbox)
    Why is adobe sign unable to resolve to any email domain
    Something else
    Something else
    Adobe Customer Care Virtual Assistant
    Would you like to chat with an agent?
    Yes, chat with an agent
    No
    Yes, chat with an agent
    Adobe Customer Care Virtual Assistant
    Ok. Connecting you to an agent who can help.
    Your estimated wait time is currently less than one minute
    We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
    You are now connected to Puja, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
    Puja
    Hello, I'd be happy to help you today, let me first pull up your account information and access your details.
    lilian.mok@moneyhero.com.hk
    Puja
    Thank you for your patience. Could you please elaborate your query so that I can assist you in a better way?
    I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
    Puja
    Thank you for the information. Could you please sign in into https://secure.echosign.com/public/login and check if you are able to request signatures from there?
    I send the same one E-sign request to 2 Emails (Gmail & Hotmail). Very sure email addresses are acurrate.

    But only Gmail received.
    Puja
    Thank you for the information. Please try the above step and let me know if it works for you.
    It asks me to login again
    After I login, it goes to the home page
    Please don't test my patience. No play to play with you
    Puja
    I understand your concern. But it should go to the home page and then you need to check if you are able to Request Signature so that we can go ahead with the other step.
    I can request
    My signer got my requests, only Hotmail sometimes failed. I used my personal Hotmail to try
    Puja
    Okay, thank you for checking that. May I please know if this went to your hotmail account?
    I tested 5 requests, only 2 received
    Only happens to SaaS version
    Puja
    Thank you for checking that. Please allow me a moment to look this up from my resources.
    Thank you for your patience. Could you please check if there is some sort of restrictions on your Hotmail account which is restricting the files to be received?
    no
    I have said I received 2 requests out of 5 requests.
    That means Adobe can go through Hotmail, but not all the time.
    I send the same document, same recipients.
    on https://acrobat.adobe.com/link/home/
    Puja
    Thank you for the information. It looks like I'm going need more time to research here. I will let you know over the email about the further steps. Does this work for you?
    Yes
    Puja
    Thank you for understanding. I will send you an email in a few hours.
    It seems DocuSign works better!!!!
    You better improve this
    Please let your management know
    Puja
    I understand your concern. Please allow me a few hours to look into this and I will surely make my backend team know about this too.
    Never experience this on DocuSign SaaS.
    How can adobe waste my time on this? I have to tested times to ensure this????
    Please ask your technical to test sending E-sign requests to Hotmail.
    I waited and E-sign requested sent from Adobe SaaD never sent through.
    NOT in junk mail box. Nothing.
    Puja
    I understand your concern and we will work on it. We needed to test to see if it is a temporary error. Please allow me a few hours to research about this and then I will let you know over the email.
    How can I follow up? What is your name and case reference number?
    Puja
    For reference your case number is ADB-24240196-V4F4. We will be following up over the email and you can chat back with us too and we will assist you with it.
    Thank you for contacting Adobe.

    I have tried so many times, the SaaS version cannot send E-Sign to Hotmail.
    1:50 PM
    Adobe Customer Care Virtual Assistant
    Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
    Adobe Customer Care Virtual Assistant
    You need help using Sign or troubleshooting an issue. Is that right?
    Yes
    No
    Yes
    Adobe Customer Care Virtual Assistant
    I want to make sure I understand clearly. Which of these categories best describes your issue?
    How to sign email outlook
    Send for Signature… more

    1 vote

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    Need Info  ·  AdminWanda (Admin, Adobe) responded

    Hi Lilian,

    Are you still facing the issue with sending e-Sign to hotmail? Could you please provide the date and name of document sent so we can investigate?

    Thanks,

    Adobe Sign Team