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Acrobat Web

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708 results found

  1. On the Request e-signatures - you moved the message to the bottom and it no longer takes the first file name and instead uses a generic "binder" as the title. With this hidden - it is so easy to accidentally send without changing the name. There should be an option to change the file name instead of having to cancel and reset up. I do not care for the new presentation.

    1 vote

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    Hi Ginette Hartman,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Thank you!

    Sign in Acrobat Web Team

  2. when creating e signature document why have extra page

    1 vote

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    Hi Marcel,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Could you help us by giving more details about the issue?

    Thanks,

    Sign in Acrobat Web Team

  3. What is being done to make e-sign more user friendly? I have had two customers within the past week who thought they signed a doc I sent, but I never received the signed version. Please work on making this more user-friendly, since it's a big time suck having to walk people through the process

    2 votes

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    Hi,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  4. The new format for Requesting E-Signatures is, to put it bluntly, terrible.

    Having all of the information you need to enter (email addresses, names, passwords, CC's, message & time frames) to the left side in a very small column is extremely tricky to navigate and takes much longer to do because I'm afraid I might miss something.

    We use the e-signature feature quite often for signatures on E-file forms that must be password protected and correct. The process for doing so needs to be much more efficient and clearer as we process them many times a day during tax season.

    1 vote

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    Hi Michele,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  5. It was nice when you requested e-signatures you had a template which opened allowing you to populate the signatures, title and select your files before being within the document.

    I like the changes you have made allow us to edit the signature lists, add, delete and reorganize files.

    I really miss the signature-document selection front page template, to the side of the document it is a little crowded and you can easily miss signers.

    1 vote

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    Hi,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  6. E-signed documents sent to cc addresses once all signatures are complete

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better.

    Thanks,

    Sign in Acrobat Web Team

  7. Request e-signate button in browser does not work. I tried to contact Adobe support 4 times already, they all are useless. Nobody willing to fix the issue or they say the issue will be fixed and nothing happens. That is the worst experience I ever had communicating with you. That kind of support not acceptable

    1 vote

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    Hello Anna,

    We are sorry you are having trouble with this feature. Could you give us more information about this issue? A screenshot and steps to reproduce the problem will be really helpful to investigate.

    Thanks,

    Sign in Acrobat Web

  8. Can enable clear signature and re-send of signed agreements.

    1 vote

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    Hi Tan Si Yin,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request, just one small ask, could you please tell us more about this idea of yours?

    Thank you!

    Sign in Acrobat Web Team

  9. Thanks for changing the way you request e-signatures, now I cannot change the Name of the file, or add the details in the message. I can't change the name of the file, and when you can, it just shows the name as binder. I have 3 binder agreements in my recent files, but I dont know what they relate to and neither will the recipients. Dont fix something that isnt broken. how do i revert back to the old Adobe where I can make the relevant changes before the file sends?

    1 vote

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    Hello Rebecca,

    We are sorry you are experiencing trouble with the new eSign feature. We always try to update our product to be the best and cleaner to use, but we understand that sometimes it's hard to adapt to new changes.

    Please find attached a video where it shows how to change the name of an agreement before sending it.

    We hope it helps!

    Don't hesitate on contacting us again if there's any other issue.

    Thanks,

    Sign in Acrobat Web Team

  10. Can you PLEASE return visibility of each document status (signed/not signed) directly in the list of documents?

    In fact, a view toggle to sort this list would be fantastic.

    You have created more work for your clients by hiding the signature status from the main view.

    Please.

    1 vote

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  11. Adobe sign:
    1. When a template is sent out for e-signature:
    some recipients do not receive the email notification.
    2. Some recipients e-signature does not reflect after signage.
    3. The program is slow to load

    1 vote

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    Hello Anina,

    We are sorry you are experiencing trouble with the feature. We are triaging your issue and are gathering more information to understand the problem better. 

    Please bear with us while this issue is resolved.

    Don't hesitate on contacting us again if you find any other problem.

    Thanks,

    Sign in Acrobat Web Team

  12. Whenever I am sending a file to be e-signed, the email i initially type in will disappear from the field once I go to type in the person's name! PLEASE FIX THIS! This bug has been happening to myself and coworkers for months now.

    1 vote

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    Hello Natali,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? How often does the date requirement happen?

    Thanks,

    Sign in Acrobat Web Team

  13. When I have to get a signature, sometimes the signature on the phone comes out super small. Perhaps a way to help format the size before finalized. I know it is already "complicated" for those who are not tech savvy, so it may not be possible. Here is an example for info though. Thanks.

    1 vote

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    Hi Jared,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  14. Your software has been incredibly buggy. It's giving me errors constantly. Also, the new signtaure flow makes no sense. Some documents have the new UX and some have the old. The new is confusing, and the flow is stupid. Why on earth do you enter the email addresses on the left? And why is the field to update the email subject now hidden way down at the bottom? It just sucks and I'm leaving after nearly a decade. You guys really need to get it together.

    1 vote

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    Hi Mathew,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  15. to be able to see which signature block is assigned to whom

    1 vote

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    Hello Cassandra,

    You can distinguish them by looking the color of the field and to know which color is for each recipient you can look at the left panel and select the recipient and it will change the color of the fields in the left panel (see image). Please let us know if you have more questions.

    Thanks,

    Sign in Acrobat Web Team

  16. 1 vote

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    Hello Christine,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And how often does the date requirement happen?

    Thanks,

    Sign in Acrobat Web Team

  17. the desktop app keeps crashing everytime I want to request a signature. I have tried uninstalling and reinstalling and it still does it. Then on the online app certain invoices it won't let me to e-signatures for. I don't know what's happening as it was fine last week. Please help!

    1 vote

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    Hi Tracy Clayton,

    Thanks for asking as any doubt you have, we will do our best to resolve it. Could you give me a little more information?, like, which features aren't working for you, is in a certain tool?, which document did you use?

    We will actively work on it, and will inform you about your doubts.


    Thanks, Sign in Acrobat Web Team

  18. Request e-signatures not working

    1 vote

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    Hi Maya,

    We are sorry you are experiencing trouble with Request e- Signatures . Could you help us describe the issues that you are experiencing? So we can track it down and find the source.

    Thanks,

    Sign in Acrobat Web Team

  19. 1 vote

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    Hi Maya,

    We are sorry you are experiencing trouble with Request e- Signatures . Could you help us describe the issues that you are experiencing? So we can track it down and find the source.

    Thanks,

    Sign in Acrobat Web Team

  20. I just spent 30 minutes manually typing emails into the bulk send screen only to have an error wipe out all of my work. Is there some reason you can't save a DRAFT of our work so I don't have to start from scratch?

    Docusign does this.

    Is there no way to upload a list of recipients instead of having to manually type them in?

    Docusign does this.

    1 vote

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    Hello Jerry,

    We are sorry you are having trouble with this feature. Could you provide more information about this issue? For example what was the error? Is this a recurrent issue? If so could you provide steps to reproduce it?

    Also, you can copy and paste the list of emails directly without needing to type everything.

    Sign in Acrobat Web Team

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