451 results found
-
Not opening document
my Adobe reader is saying that it wont open and some features wont work. It wont open my file at all. if it does it says its blank.
1 voteHello Ronda,
We are sorry you are experiencing trouble with this feature. Could you please send us the document you are trying to open? And we will try and replicate this issue to do a further inspection on the matter.
Thanks,
Sign in Acrobat Web Team
-
Imposible to remove a cross that was my signature before the import
J'ai une enorme croix à la place de ma signature dont je n'arrive pas à me débarasser
1 voteHello Florian,
We are sorry you are experiencing trouble with this feature.
Would you be so kind to explain the issue you are facing a little bit deeper? That'd be really helpful for us to have a better understanding of the problem.
Also, it'd be great if you could provide the document as well.
Thanks,
Sign in Acrobat Web Team
-
Adobe sign app not working
Something is wrong with the Adobe Sign app. It hasn't worked for a few weeks. I was hoping yall would figure it out.
It's formated weird and I can not send documents out.
Please help.
1 voteHi Aussie Pet Mobile River Oaks,
We're sorry to hear that you're having issues with the app, could you bring us a little more details? It was on desktop or web? It was with a specific file?
We will triage your issue and do our best to resolve it. Thanks for letting us know, and feel free to bring any issue or doubt.
Best regards,
Sign in Acrobat Web Team
-
e-signature list
Please add (as soon as possible) the ability to copy email addresses into the e-signature list. Currently you can only type a person's email, which is a major oversight. Emails can be complicated and a single typo will result in the person not receiving the form for e-signature.
1 voteHi Will Snyder,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Best regards,
Sign in Acrobat Web Team
-
Can't do something as simple as attach a jpg to a document.
Stop over-complicating things to the point where they break. I'm being forced to used your garbage programs for work, and I've spent the last 7 hours troubleshooting adobe sign because it refuses to accept a simple .jpg.
I have nothing but a miserable experience every time I'm forced to use any adobe product.
1 voteHi Dustin,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
missing letters in filled up form through E-sign
Hi, why is it that every time I save the PDF file I E-signed, some of the info I input in the document have missing 1 or 2 letters? I already finished filling up a form but I can't make use of it because of the missing letters in some details.
1 vote -
unauthorized signature added to an unknown document
yesterday I opened an e mail from pascao, a document poped up, automaticaly signed with my acrobat account, then disappeared. I cant seem to find the document anywhere and I dont know what my signature was added to. I didnt have a chance to review the document prior to my signarue being added, that being said, it was probably something I would not have signed. Im concerned about this, I should at least be able to find the document in my account somewhere, but I cant..
1 vote -
Unhappy with changes
Am disappointed with the new changes. I can no longer fill/sign multiple files at once and the combine file gives an error "could not organize"
1 voteHi Jamie,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it? For example the file you use or the steps you do to encounter this issue.
Thanks,
Sign in Acrobat Web
-
Automatic Field Detection Issue
Please, please, please, please turn off automatic field detection. It's ruining documents pre-prepared to send out for signature. The auto field detection is covering information already populated on the form and, in some cases, erases the information. This causes the client to have to sign multiple times or I have to print the form after signature to fill in the erased information. HELP
1 voteHi Damon,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it? For example the file you use or the steps you do to encounter this issue.
Thanks,
Sign in Acrobat Web
-
Bad product
******** doesn’t even ******* work and I pay for this trash *** *. * Adobe.
1 voteHello Edward,
We are sorry you are having trouble with this feature. Could you provide more information about this issue?
Thanks,
Sign in Acrobat Web Team
-
Bad
This software is close to unusable.
1 voteHi Waterfront BIA,
We're sorry you're having a bad experience with app, could you bring us more details? Which aspects are unusable? Are you using the web app or desktop?
Thanks for your feedback,
Sign in Acrobat Web Team
-
Good improvements with flawed delivery stystem
The new placement of text/signing boxes works well for completing documents electronically. The uploading and sending of those documents? Not working well. Takes 3 or more times sometimes of prepping a document, entering remarks, and trying to send before it actually gets sent out.
1 voteHi Covenant Insurance Agency LLC,
We're sorry to hear that you're having a bad experience while sending the agreements. It was with a document in particular? We're gonna take care of it, and fix it as soon as possible.
Thanks for lettings us know,
Sign in Acrobat Web Team
-
Text zone moves when releasing placement click
When moving a text zone, releasing the click makes the zone move slightly down, as if it was "settling in" in a sort of 3D effect. While probably done on purpose to look cool, that makes it very difficult to precisely place text zones where wanted.
1 voteHi Léo Gillot-Lamure,
We're sorry that you're having this kind of experience, and thanks for letting us know. Could you give us a little more details? How long have you been facing this issue? There are any steps or flow that you followed? This always happens?
We're triaging this issue to resolve it the most quick as possible.
Thanks again,
Sign in Acrobat Web Team
-
Auto created fields will not be deleted
Fields have been created for me but some are not actually places for the signer to enter information, and when I click "Delete Field", the field will not be deleted/removed. So I have to go back to the old version which is frustrating.
1 voteHi Annie Boehnen,
Thanks for keep giving us feedback. We are triaging your issue and are gathering more information to understand the problem better. Thanks for your patience. If there's any other topic, issue or problem, let us know.Thanks,
Sign in Acrobat Web Team
-
Missing Signatures, No Technical Support Available
My Signature was deleted from my Adobe Account. Your technical support team refused to help restore it. I have hundreds of saved documents in Adobe that are signed with this signature. Adobe could recover that signature from any of these documents, but refuses to help
1 voteHi Kirk Foster,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.Thanks,
Sign in Acrobat Web Team
-
Fill & SIgn option not working
FIll & Sign option is not working
1 voteHi TK Subhash,
We're sorry to hear that. In order to help you, could you provide us more information? You mean the option in the top bar? Isn't sending you to the tool? If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web
-
not working properly
At the time of filling the form the text box moves from it's place once we click somewhere else.
Once the form is filled and downloaded, the text boxes are either incomplete or moved and sizes also are changed.
1 voteHi Prateek,
As a follow up we will like to know more information about this issue. Could you provide more details? For example, if you could share the document you're using, the steps you do and any other information that might be helpful to us.
Thanks,
Sign in Acrobat Web Team
-
unknown error when using sign
just trying to sign... it failed, so I re added my signature and it still returns and "unknown error." So annoying!
1 voteHi Daniel,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
Problems with e-sign documents
There are several issues we are experiencing (and other colleagues have experienced this as well!):
Now that you can add multiple documents to an e-sign (finally!), it often puts the wrong document into the new window that allows you to add a document. I have had this happen numerous times.
When you get to the window with the message portion, you cannot backspace and make corrections in the "message" box. You have to add info in to the title of the document which is then replicated in the message portion. There's no way to add additional info without the ability…1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
-
no way to use digital signing feature ?
Where is the digital signing feature I paid for ?
1 voteHi Angelo,
The settings to enable Digital Signature are following the next steps:- Profile
- Settings
- Edit Settings
- Account Settings
- Digital Signature
- Enable "Download and Sign with Acrobat"
Once the feature is enabled on settings, while you're preparing the document, place a signature field and while customizing it, the signature type can be changed to Digital Signature.
If you still have some trouble, let us know, we're glad to help.
Thanks,
Sign in Acrobat Web Team
- Don't see your idea?