363 results found

1. Tap & Sign?

   My customers are confused by the button to complete signing the documents that we send them. They don't understand that in order to complete the signatures, they have to click or tap on the "Sign" button at the top of the page. I think it would be more simple to change the word on the "Sign" button to "Click to Complete Your Signature" or Click to Finish your Signature" or "Finish" or "Complete" and to move the button to the bottom of the document, which for most other e-sign services, is the most logical location.

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   2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Melinda,

   We really appreciate your feedback and will considerate for feature updates.

   Thanks,

   Sign in Acrobat Web Team

2. Update Glitches

   The new update is awful! The text does not auto-size anymore so you can't see the full text in the form fields and my templates are now not working properly.

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   1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Victoria,

   We are sorry you are having trouble with this update. Could you provide more information about ? For example:

   • The steps you do to encounter this issue
   • The templates that are not working properly 
   • Any other information that you might deem important 

   Thanks, 

   Sign in Acrobat Team

3. Mutiple documents for signature

   Recently a change was made that disallowed me to send multiple documents for signature to the same person at the same time. I now have to send them separately which takes three times as long to do. Please revert it to the way that it was.

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Julia,

   We are sorry you are having trouble with the new update. You can revert to the previous version of Request signature by following this steps:

   1. Click on your profile
   2. Select Settings
   3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
   4. Click Save and wait for the confirmation toast

   This will apply only to NEW drafts created after changing this setting, please let us know if this resolve the issue.

   Thanks,

   Sign in Acrobat Web Team

4. E-signature change is TERRIBLE!!!!!

   OMG this new version I used today for E-signatures is TERRIBLE!!! It takes forever and is not easy to use at all! It wouldn't send automatically send to me for signature. I had to go and find out how to start the process. VERY un-user friendly. Why change something that isn't broken? How can I use the previous version (from last week!!!)?

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   0 comments  ·  Fill & Sign  ·  Edit…  ·  Delete…  ·  Admin →
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5. AdobeSign Feedback

   1. I use AdobeSignature alot.
      The limit on the size of the file is very inconvinient because most of my files are over 8MB. With other esiganture apps like docsSign there is no limit on the size.
      I would really appreciate it if we can increase the limit

   2. When I select multiple documents and drag and drop to "Request e-signature" it combines all the documents. First I have to rearrange the order which is not very user friendly! i have more than 10 documents, and I can only change the order by clicking on the up/down icon and I cannot move them with mouse. If we can fix this one it'd be great too!

   3. Other problem I'm facing is that, since I normally have more than 1 document that need signature on, sometimes I get to the page for signature and I realize I forget 1 document! AdobeSign doesn't allow me to go abck and add another document! I ahve cancel everythign and start over.

   4. Sometimes there is a typo in the document I send for signature. DocuSign allows me to edit the file I sent without cancelling the whole thing! If you can cadd this feature, it's be amazing.

   I appreciate all your support and effort to make this better everyday.

   1. I use AdobeSignature alot.
      The limit on the size of the file is very inconvinient because most of my files are over 8MB. With other esiganture apps like docsSign there is no limit on the size.
      I would really appreciate it if we can increase the limit

   2. When I select multiple documents and drag and drop to "Request e-signature" it combines all the documents. First I have to rearrange the order which is not very user friendly! i have more than 10 documents, and I can only change the order by clicking on the up/down icon and I cannot move… more

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6. Je kan geen 2 aparte documenten meer versturen zonder dat deze automatisch gecombineerd worden

   Sinds de nieuwe upgrade voor elektonische ondertekening kan ik geen 2 aparte documenten meer doorsturen zonder dat deze automatisch gecombineerd worden. Wat is hier de oplossing?

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We are sorry you are having trouble with the new update. You can revert to the previous version of Request signature by following this steps:

   1. Click on your profile
   2. Select Settings
   3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
   4. Click Save and wait for the confirmation toast

   This will apply only to NEW drafts created after changing this setting, please let us know if this resolve the issue.

   Thanks,

   Sign in Acrobat Web Team

7. E-sign button Not functioning to actually send

   The E-sign feature is not working this morning. You could edit document but can't actually send for signature the "button" to continue after you add message to send is not there.

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   Need Info  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Maureen Armstrong, 

   We are sorry you are having trouble with this feature. Could you provide more information about? For example:

   1. Steps you usually do when triggering this error
   2. The documents that you use

   And any other information will be really helpful to us.

   Thanks,

   Sign in Acrobat Team Web

8. AdobeSign bugs

   AdobeSign update has created bugs:
   1) Changing a field to a 'date' field crashes and resets the form.
   2) Client cannot see first page of pdf to sign, either in browser or in Adobe Acrobat.

   This software is currently not in a useable condition.

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   Need Info  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Chris Lang,

   We are sorry you are having trouble with this feature. Could you provide more information about? For example:

   1. Steps you usually do when triggering this error
   2. The documents that you use

   And any other information will be really helpful to us.

   Thanks,

   Sign in Acrobat Team Web

9. Text fields converted to single line.

   Created a multi-line text field in Acrobat, but when sent out for eSignatures it always converts the text fields to single line of text. This is super annoying.

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   Under review  ·  AdminHector Luna (Admin, Adobe) responded

   Hi David Walker,

   We're sorry you're having this issue, we will take this under review.

   Can you help us providing more information that you found relevant? How long have you had this problem?

   Best regards,

   Sign in Acrobat Web Team

10. Update ruined comb fields

    Hi there,

    Ever since the update, the comb fields no longer work. This is becoming very problematic. For some reason they appear when I edit the template (top picture of attachment), but as soon as the template is being prepared for sending, they disappear (bottom picture of attachment). Please fix!!!!

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Robertson Gymnastics Academy,

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

11. Modern e-sign request functionality is unusable

    The modern E-sign Request functionality is unusable and doesn't satisfy any pre-existing business requirements.

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Alice Tran,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

12. No space for writing name while sending to bulk users

    I want to share same documents to multiple users but there is no option to write name while sending bulk documents. How can we organize documents using an email address. There should be area to add names as well while sending bulk documents.

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hello Sheridan Price,

    We are sorry you are having trouble with this feature. The following steps might help you:

    1. On Home > E-Sign
    2. Click E-Sign (on top menu)
    3. Click on Send in Bulk
    4. Select or Drag and drop multiple files
    5. Under "Add Recipients" section
    6. Type email and click enter
    7. Repeat step 6 until all recipients are added
    8. Proceed to prepare document

    Please, let us know if this information helps you.

    Thanks,

    Sign in Acrobat Web Team

13. font sizes don't fit in box

    The size of font cuts off no matter how small or big I make the box. PLEASE FIX

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Lori,

    We are sorry you are having trouble with this feature. Could you provide more information? For example:

    1. The type of box/field you are trying to add
    2. The steps you do

    And any other information that you deem important will be helpful to us.

    Thanks,

    Sign in Acrobat Web Team

14. Reload Error

    Hello,

    Often when I go to sign something I get an error saying I need to reload the document and then when I do, all of the data is gone from not saving. This happens to me on 60% or more of the documents I sign and it's becoming quite frustrating.

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Danielle,

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

15. Tick box in settings to sign in order as default

    Please add an option in settings to require signers to sign in order as a default

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Cecil,

    We appreciate your suggestion and will consider it for future updates.

    Thanks, 

    Sign in Acrobat Web Team

16. Fix your terrible new template system.

    You have RUINED my perfectly working templates!

    I had perfectly designed templates working exactly the way I needed them to, but your "New and Improved" system is super buggy and doesn't recognize who is assigned to what field and creates garbled text on the forms.

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Joshua,

    We are sorry you are having trouble with this experiences. We will look into this issue, please let us know if you have any more feedback regarding this experience.

    Thanks,

    Sign in Acrobat Web Team

17. e-signature dashboard

    There really should be an option to sort by 'status' It is difficult to find unsigned agreements. I would love to see a filter also. Please see attached picture for details.

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18. Update messed up my stuff

    Not sure what the update did to all of my save templates, some of them are turning up blank even though I wrote stuff in it. Now the commas are turning into periods and it looks crazy. Please fix this weird new update!

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    Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Lori

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? For example what where the steps you followed when you found this issue, what kind of files did you used.

    Best regards,

    Sign in Acrobat Web Team

19. Fill and sign function is terrible since update

    This new adobe online version is terrible!!!! Doesn't work. Laggy. Awful! It was fine before. If it doesn't improve/revert. We are moving to docusign.

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    Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    Thank you for taking the time to share your feedback. We apologize for any inconvenience you've experienced, and we understand the frustration this may have caused.

    Our team is actively working to address performance issues, lagginess, and other concerns you've raised.

    If you have specific details about the problems you're encountering, such as error messages or specific features that are not working as expected, please share them with us. This information will help us identify and resolve the issues more efficiently.

    Best regards,

    Sign in Acrobat Web Team

20. fiil asign stuck infite in desktop app

    desktop app broken and unusable
    google drive not integrated
    impossible towork all the time uploading files or every day reinstall ***** desktop app

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    Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Ayalla,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team