5175 results found
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denisefrigon@gmail.com
Need a phone number at Adobe to cancel my plan otherwise the system is not letting me do it. Thanks
1 voteHi Denise,
Thanks for reaching out and apology for the trouble. Could you please tell us what specific flow is not working for you?
If you are using commenting on Web and it didnt worked then it should be resolved now. I request you to please try the workflow again and let us know its working for you. You can send me email directly as well on sverma@adobe.comRegards,
Shweta
Sr, QA Lead, Acrobat Web -
Document Link Stopped Working
There is an error that happens sometimes when clicking a previously working link. after clicking the link the adobe document wont load, it displays a grey screen with the following message in it 'Something went wrong, try again later". I am having to go to my adobe home page and access the document from my recent document links.
1 voteThanks Jake for reaching. We are reviewing the issue internally and will be actively working on it.
Regards,
Shweta -
The system corrupted my file
I was editing a doc and now it says that the file is corrupted. Frustrating experience. I was hopping t0 buy the product but its good for nothing.
1 voteHi Sandip,
Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the edit experience with the original files and let us know if it resolves your concern.
Regards,
Harshpreet -
R in duru go
N you k
1 vote -
ok
goed
1 vote -
Terrible system
When sending a document for signatures, the system keeps automatically highlighting multiple fields that I don't want highlighted. I need three signatures and dates but the system makes me delete 40 other fields that are automatically marked before I can send it.
2 votes -
Improvement needs
The login requires entering the password twice which is unusual.
Most importantly the back button at the top left corner requires you login again. Every time. With passwords required twice. This MUST change.
It requires 6 clicks to ultimately get to a template. This is so lame.
The formatting enlarges at the final send screen and doesn’t adjust.
I could go on but these are the biggest hassle.1 voteHi David,
W.R.T. password required twice, is it once for Acrobat Web https://documentcloud.adobe.com and once for Adobe Sign mobile app (as mentioned in your other post)? We will look into improving the experience.
Could you please provide more details for the other issues?
- 6 clicks to get to a template: is it regarding the navigation from Home page to the template Actions like “Use Template” in Documents page?
- The formatting enlarges: is it the screen after you send for signature? Could you please share a screenshot?
If you have other suggestions/feedback, we’d like to hear from you.
Thank you,
Adobe Sign Team -
Issues with compressing files
Option "Compress PDF" on https://documentcloud.adobe.com suffers significant bug that persisted with months. On several occasions when trying to upload and compress a scanned pdf I receive a message that the file is already compressed. When I try the same operation with the desktop app on the same file - it is compressed without any problem. This happens so often that it renders the online service nearly useless.
1 voteHi Petko,
Sorry to hear that you are facing issues with compressing a file on Web. In order to help you better, please share more info with us. Like whats the size of the file, does it have only text or images too or if possible share the file with us so that we can investigate further.
Also, web version provide 3 different settings for compress (Low, Medium and High). Could you please confirm if the file dont compress with even High compression.
You can send the details or file on my email Id directly also – sverma@adobe.com
Thanks,
Shweta -
Terrible
Just downloaded the app. This is exactly the same as the web version. Literally the exact same. you even have a link to “get the app“ IN the ******* app. The login is just as onerous as the web version and the navigation is awful.
1 voteHi David,
The Acrobat Web app https://documentcloud.adobe.com in mobile browser redirects you to download the Adobe Sign mobile app in certain flow. We will look into improving the experience.
In the meantime, you can use Request Signatures within Acrobat Web on tablet or desktop browser.
Thank you for your feedback.
Adobe Sign Team -
Type-fetch Error
Encountering a type-fetch error! Will not download or save documents!
1 vote -
Custom icons for actions
I use the watermark feature 10-20 times a day and have an action that places my pre-set watermark for me on standard-sized documents. But when I need to watermark art that is bigger - say a banner or sign - i have another watermark pre-set. I've created a 2nd action for that.
It would be nice to be able to change the color of the icon or number the icon or do something that differentiates the various action icons on the toolbar.
Thanks
1 vote -
Dosyayı açamıyorum
Bu simgeler ne anlama geliyor
1 voteHi Demir Erzurum,
Thanks for reaching out. To assist you more, we would need a screenshot of the icons that you are talking about. Can you please share the screenshot ?
Regards,
Harshpreet Kaur -
Unable to delete a shared file
Unable to delete a shared file
2 votes -
রূপসী বাংলা
নিউজ মিডিয়া আললাই
1 vote -
1 vote
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converting like a 5 year old could
Every attempt to convert so far has given me images of the file in the converted program. Thanks, I couldn't do that on my own..
1 vote -
v
please dont make this webiste heavier it lags a lot and the browser crashes
1 voteHi, thank you for getting in contact, can you share some more details on the type of issues you are experiencing?
Can you share some of your workflows?
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I keep trying to sigh it
I keep trying to sign
2 votes -
can't open xdf files at all
Please support XDF on Adobe online, I can't open the pdf at all because it says "The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader. "
1 vote -
Need help on Signature Account Settings
Hi, I do not want adobe to send out signed & filed emails with the signed document after all have signed. How do I fix this, I understand that it is possible.
2 votes
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