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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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Feedback for Document Cloud Web

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5448 results found

  1. Signer only role available on e-sign documents

    The new platform for e-signing documents is no longer allowing a person to be CCd on the document. I see where a signer can be changed to an approver, but when clicked, the only option is Signer.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Big Sky,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  2. Add more Files

    Hi there, since you updated we are not able to add more files to a document we are wanting e-signed. So, instead of sending one we are sending about 4. We dont want to have to add them to the document we are uploading, as then we just have to go through and put all the boxes in for signing.

    How can we add more files again?
    Thanks

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Brierley Hope,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  3. cannot electrically sign

    I cannot electrically sign.. why?

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Juzon Umemori,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  4. Line me

    คูณยศ หน่อสกูล

    1 vote
    0 comments  ·  Notifications  ·  Admin →
    How important is this to you?

  5. It won't let me use a PDF that has a signature

    The new update either won't allow me to upload a PDF or attach other documents.

    1 vote
    0 comments  ·  Documents/Upload  ·  Admin →
    How important is this to you?

  6. Stuck on Loading...

    Constantly refreshing. Gives the "spinning wheel of death" to a whole new level of frustration.

    Also ridiculous that you can't edit forms after you begin the process.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Brianna Tipping,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  7. Genetica

    With Genetica, retail AI is at your fingertips. Our AI-powered cannabis retail platform provides precise product recommendations, ensuring you find the perfect product for your needs. Check out Genetica today and let AI optimize your retail journey.
    https://www.getgenetica.com/

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Error when uploading a PDF

    Can't up load a simple IDF of 141 K

    1 vote
    0 comments  ·  Upload and Organize files  ·  Admin →
    How important is this to you?

  9. testfeedback

    test

    1 vote
    0 comments  ·  Combine files  ·  Admin →
    How important is this to you?

  10. Testfeedback

    test

    1 vote
    0 comments  ·  Create Template  ·  Admin →
    How important is this to you?

  11. Pessima esperienza d'uso

    L'interfaccia fa schifo
    Non si capisce come mettere un testo davanti all'altro, non ci sono i livelli, gli strumenti sono disposti male e i menù a scomparsa non sono per niente intuitivi.
    Fa schifo

    1 vote
    Need Info  ·  1 comment  ·  Edit PDFs  ·  Admin →
    How important is this to you?

  12. Page Thumbnail Tool should be a user interface option. Having it fix on the right side is not easy for work flow.

    I don’t understand the logic behind shifting Page Thumbnails to the right side of the main page. The "page thumbnails" tool is a big part of document organization, and it should be next to the tool bars on the left. User should have an option to have it on the left or the right. I use Acrobat Pro for most of the day, and I do not find this as a smooth workflow option. Something to improve on...

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?

  13. Reload when using form field layer

    95% of the time I get an error when using any form field layer template and it makes me reload everything! Eventually I just redo the entire form. This is now causing me more time than it would be to just have the signatures signed by hand. Ugh.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  14. Templates not Working

    Hello,
    I am extremely frustrated with Adobe after the recent update. My templates won't load and it won't let me upload new versions of those files. I need to get forms out to a client and have wasted so much time trying to get Adobe to work.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  15. distiller

    come faccio a scaricare il sw che ho comprato e non il resto

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. New Changes are awful - Unusable!

    These recent changes are too much.. One or two items ok but when the whole program has changed, It is awful!! There are functions that don't seem to work as they did before - we will have to look and assess if this even meets the needs for our business anymore the changes and usability is that drastic... This is a real concern

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  17. New interface E-sign, signature width restriction

    The new e-signature interface looks great, but I'm having trouble adjusting the signature request width to fit my needs. Currently, I'm reverting to the older layout.

    Could you share any workarounds or if there are plans for improvements in the future?

    Thank you!

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Currently, the app allows the user to resize E-Sign fields by dragging the right bottom corner of the field. Please let us know if you need assistance regarding this or any other issue.

    Thanks,

    Sign in Acrobat Web Team

  18. Unable to send documents for e-signature.

    I can't seem to send documents for signature. This wasn't a problem before.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Diana,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  19. Garbage webservice

    No matter what I do no document will open there is something wrong with this program being used with a chromebook. This is the only way I can prepare documents for my volunteer work and I pay a monthly subscription that is inoperable.

    1 vote
    Need Info  ·  1 comment  ·  Organize Pages  ·  Admin →
    How important is this to you?

  20. Every time I try to request E-signatures, the screen freezes.

    Every time I try to Request and e-signature, the program freezes. Other tools seem to be working.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

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