599 results found
-
4 votes
-
Acrobat Pro crashes, starts and closes after some openings of files
Adobe Acrobat Pro DC open a few files and if you close them and later export and open a new .pdf from any program, including Indesign or Illustrator, the program starts and than closes immediately. There no show of error message. After this, the Acrobat will not open any file until you restart the computer (mac or pc).
All steps on forums was tryed, with no effect, including this link: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html
Already try open the task manager and stop services to them open Acrobat again. No effect. Sometimes, open a error message, that was send a million times.
Please, update…
2 votes -
Make Adobe Acrobat 100% ADA compliant so Blind users can actually use it
Currently, Adobe Acrobat Pro DC is not 100% ADA compliant. Specifically, one cannot create or edit PDFs if one uses a screen reader to navigate around their computer screen (i.e. is blind/visually impaired). I currently use JAWS 2018, Windows 10, and have Acrobat Pro DC. I've attempted to create and edit from combining PDFs, using copies, etc. I've even tried using some of your tutorial items to test with and have had the same results (ex. Bodea's Brochure -- the brochure your website tutorial has specifically for practicing editing).
6 votesHello,
Could you please brief me on the workflows where you are facing the issue.Regards
Rachit -
Bug: Text Disappears
Text spontaneously disappears after leaving the page and scrolling back to it. The text fields still exists and some letters stay visible, but the other letters have disappeared.
5 votesI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Also some sample PDFs with which you are facing this issue. -
Problem with IRS fill-in forms
Repeatedly, when trying to fill in US Internal Revenue Service forms in Acrobat DC Standard, I get a "bad file handle" message, and am unable to save the completed form. This did not happen with earlier versions of Adobe Acrobat and does not happen if I open the files in Acrobat Reader DC rather than the full version of Acrobat DC. I am using Windows 10.
2 votesPlease provide the version of Acrobat DC installed on your machine.
To check version installed – Please refer https://helpx.adobe.com/acrobat/kb/identify-product-version.htmlAlso, please share the file (if possible) along with the error screenshot with us.
You can share the file using https://forums.adobe.com/docs/DOC-7161 -
Icon Error
The icon for Adobe Acrobat DC, is (for me) a blank piece of paper. This happens with no other Adobe apps but with Acrobat and it is really displeasing not knowing where to click in the task bar. Please fix it! :)
1 voteCan you please provide us the screenshot of the issue that you are facing.
-
Allow Item List resize in Dropdown Properties
For legal and compliance reasons, my industry often requires large numbers of items (50+) to be available in our dropdown fields.
These items often require review and/or quick corrections/edits, and it can be very frustrating to scan for the needed item in the list when the display box can only view 4 or 5 items at a time.
It is also a frustration when the horizontal length of a field is longer than the box size.
Allowing the box to be dragged at the corner to increase the x and y lengths would be a small but tremendously helpful ui…
1 vote -
BUG Drag and Drop Not Working in PAGE THUMBNAILS
Drag and Drop has stopped working in Page thumbnail.
Cannot rearrange pages in page thumbnail.
Cannot drag pages from other pdf's that are also open.
**This is not resolved by the FIT view function.
*This is not resolved by the PDF/a option.
**This is new as of last week.27 votesHi,
Thanks for reaching out to us for your concerns.
Can you please let me know the exact version number of Adobe Acrobat DC that your are working on ?
I Tried this at my end and Drag drop in Page Thumbnails panel in a pdf / across pdfs is working fine for me.
Also i would request you to kindly share with me a screen recording video of the steps that you are trying to do here ?
You can send me that at ajain@adobe.com
Thanks
Ayush Jain -
Acrobat Pro crash on scanning version: 17.11.30127.54368
Current version Adobe Pro crashing on scanning after 5 pages on some users
Faulting application name: Acrobat.exe, version: 17.11.30127.54368, time stamp: 0x5c68a6cc
Faulting module name: Acrobat.dll, version: 17.11.30127.54368, time stamp: 0x5c68a6a2
Exception code: 0xc0000005
Fault offset: 0x0003c2ad
Faulting process id: 0x26b8
Faulting application start time: 0x01d4ea3757165205
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\Acrobat.dll
Report Id: 995f39a0-972b-4112-81b8-525cca3e6d69
Faulting package full name:
Faulting package-relative application ID:1 vote -
Default Save As
DUPLICATE SUBMISSION WITH ATTACHMENT EXAMPLES
The Acrobat Reader DC basic version has a very helpful "Save as" function where it brings up a user friendly window with 4-5 recently used folders, as well as the option to then browse further for another folder if needed. the Adobe Acrobat DC PRO version has a very different, very limited "save as" usability, where it defaults to a temp internet folder (that i cannot even find), which i will almost certainly never use as well. As far as i can tell there is no way to set a different default save as location…4 votesHi,
If you wish to see the Save As dialog in Acrobat as per the “Save as ok” image shared by you, Kindly do as follows.
1) Open Acrobat → Edit → Preferences → General
2) Select the Checkbox “Show online storage when Saving files”Try to Save as any pdf and check that you’ll see this dialog.
Let me know if that solves your concern.Also please let me know the current version of Acrobat DC that you are using.
-Ayush Jain
-
crashing on share or e-mail; can't access contacts
The software is so incredibly buggy - any attempt to share makes the software crash. Cannot share files saved in document cloud or elsewhere, share via e-mail (with outlook Mac) causes crash, share via document cloud causes crash, attempts to access address book to share via native adobe app causes crash. Why can't I just drag files stored in the document cloud into an e-mail or message - this is the easiest way to share. Share/collaboration is literally unusable in acrobat DC - WHY?! Our entire team may have to move away from the entire Adobe platform if this is…
4 votes -
What a hunk of **** this program is. Slow, cumbersome, won't let me look at my own documents without signing in, you've destroyed this and
Quit using this hunk of **** software. You've become microsoft. What a terrible, slow, cumbersome, bothersome package you've created.
9 votes -
My toolbar settings were wiped out after recent update.
Why aren't the toolbars for Acrobat DC Creative Cloud version synced across all of my computers?
1 vote -
******* pop ups
Why the are you interrupting my workflow with fing pop ups that not only have I NO INTEREST in whatsoever and they've just crashed the fing application. Stop trying to push me in the direction of the cloud - if I wanted to go there I would sort it out myself. And I don't want you 'reaching out' to me. Just turn it off by default.
47 votesHi,
Really sorry for the issue that you are facing here.
Could you please share a snapshot of the popup that you are referring to that you do not wish to see.?You can send it on ajain@adobe.com
Thanks
Ayush Jain -
Dec 11 Update Failed | Problem with licensing module
What's the best way to resolve this?
Update failed. "Problem with licensing module"?Uninstall Acrobat Pro DC from the CC Desktop App and reinstall?
Tried to use the Update feature in the Help menu of Acrobat Pro DC and that failed.German Windows 10
Adobe Acrobat Pro DC | Continous Release | Version 2019.008.20081Regards,
Uwe Laubender
( ACP )PS: First tried a reply at "PLEASE Don't make the user go through a menu to check off a comment! You DOUBLE the time it takes to go through comments." that first seemed to fail. See screenshot two with the…
1 vote -
Zoom Tools
Where did the zoom tools go? They used to be visible in the main tool bar... I mean, I get there are other ways to zoom in and out of my pdf, but why remove such a common functionality? Please bring them back.
33 votesHi,
Thanks for Reaching out to us for your concerns.
We have not removed the zoom tools from the main toolbar and those are already there.I assume you might have undocked the Toolbar so you may be getting a black floating window over the document area which would be having the zoom tools.
I would request you to kindly Dock it back to the Main toolbar by clicking the rightmost icon from that floating window.
Also, if this is not the case i would request you to kindly do a right click on your main toolbar and select “Reset Toolbar” from the context menu. (This way your main toolbar will get back to the default state which would anyways be having the Zoom tools.
Let me know if this fixes your concern
Thanks
Ayush Jain -
Why can't i find any real help?
Why can't i talk to an expert about the issues I'm having? All the tutorials are much too basic and scrolling through all the reams of posts is exhausting and never results in an answer. I need advice on how to save a pdf. file with radio buttons and fillable sections so i can send it to a client for completion. Why is there no detailed best practice on how to use pre-flight so that forms work for your clients?
1 vote -
Acrobat DC crashes when saving PDF
Acrobat DC (continuous release) crashes itself and Chrome and Edge whenever trying to "Save" or "Save as" a PDF downloaded.
Also crashes itself when trying to save PDF from Outlook email attachment. This has been going on for several weeks.2 votesI am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Also some sample PDFs with which you are facing this issue. -
[Bug Report] - Acrobat DC will not open with MacOS Mojave V 10.14.4
[Bug Report] - Acrobat DC will not open with MacOS Mojave V 10.14.4
1 vote -
Did NOT have automatic updates on and still updated
I really do not appreciate starting work and finding a whole new update unexpectedly when I have work to do! I do not have auto updates on and was not even signed into Adobe. Please stop updating without warning!
5 votesAutomatic updates are enabled by default for Acrobat. Could you please let me know how you disabled the updates.
How to disable updates:
https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/Updater-Win.html#idkeyname_1_24908
- Don't see your idea?